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Posted Jun 11, 2012
7:25:49 PM
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Htc one x - new - "mobile network unavailable because it is disconnected"
New phone will not let me access Internet outside of wifi. Any advice?

Htc one x - new - "mobile network unavailable because it is disconnected"

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Jun 11, 2012 8:13:10 PM
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Employee
Enable data on your day device. Typically under settings, more, data
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

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Jun 13, 2012 11:41:58 AM
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Just go into an AT&T store if you can't figure it out yourself.  They may have incorrectly provisioned your account for data, or a problem with the SIM card.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Jun 15, 2012 12:07:00 PM
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Edited by harryspar on Jun 15, 2012 at 12:07:32 PM

Sound like an easy thing to fix. Call them.

 

I wouldn't worry.

Re: Htc one x - new - "mobile network unavailable because it is disconnected"

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Jun 21, 2012 12:28:05 PM
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This is a problem that has been occuring alot. I too, have the same problem and so do many people who own the one x and are connected to O2. The only difference is that they have it fixed. http://community.o2.co.uk/t5/HTC/HTC-One-X-Manual-APN-Settings-Solution-Found/td-p/225729 

Does anyone here know how to adapt this solution so that it can work for att users?

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Oct 14, 2012 2:57:20 PM
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Having same problem can anyone help.....please

Re: Htc one x - new - "mobile network unavailable because it is disconnected"

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Oct 16, 2012 9:23:17 AM
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ACE - Professor

MissEm32 wrote:
Having same problem can anyone help.....please

Go to an AT&T store or call customer support (611 on your AT&T phone).  Its likely your account was not provisioned correctly for the APN settings on the phone.  For instance, if you just swapped the SIM from another phone into the One X, or if you didn't add LTE to your account (no charge), or they didn't add LTE to your account properly.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Dec 12, 2012 11:20:42 AM
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A possible fix...."Settings" --> "Mobile data" --> "Access point names" --> Access the "Menu" --> "Reset to default". 

 

MY ISSUE: "Disconnected because service is unavailable" within the "Mobile data" field.  I would have to reset my phone on a daily basis because I would loose 4G LTE data. 

 

I contacted HTC and they told me that I would have to perform a factory reset in order to resolve the issue, this was not a definite fix. 

 

I had contacted AT&T and I was always provisioned for data.  I swapped SIM Cards, this did not make a difference.  Resetting the access point names seems to have resolved the issue.    

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Sep 9, 2013 5:31:26 PM
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This sequence worked for me.

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