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So I am a little bothered that I havent seen this topic on the front page with how popular the S3 was/is. The AT&T support staff tells me to check with samsung. Is this something we should look forward to or will it be skipped? Since we no longer can upgrade after 18 months it would be nice to at least get the newest software on time.
Please forgive me if this has been posted but I didn't see this anywhere already.
Ever since I updated to 4.3 I have the problem where my phone uses LTE over the wifi signal. The only way to use wifi is to go in and disable data which gets annoying. Has this been seen or solved? I've checked every kind of connection setting to no avail.
I have personally not heard of this issue with the S3 having connectivity issues after the 4.3 update. Have you tried all the basic trobleshooting steps (Reset the Phone, Pull the battery out and SIM card wait 30 seconds and re-insert)?
I would recommend that you send a Private Message to ATTCustomerCare is part of the AT&T customer service team, They may be able to resolve your Issue. You can expect a reply via return PM(Blue envelope top right of screen) between the hours of 7am-10pm CST Monday - Friday, should hear back within 2 to 3 business days.
hello, i am using samsung att mobile sgh-i747 in pakistan, i am trying to udate the firmware but failed to do it, its current firmware is 4.1.1. please help me to solve this issue.
Also, doesn't this mean that you're using your data plan for everything? AT&T's data plans are limited (unless you're grandfathered-in with an unlimited plan). Have you checked your data usage during this time?
You would have to attempt to update your device though Samsumg Kies is going to be the only way. The AT&T Software Updater will not work unless you are on AT&T's network in the United States, USVI or puerto rico.
Hope This helps
You're not the only one. People have had major issues with the buggy 4.3 update that AT&T pushed out on its subscribers. Here's a thread that I started on the battery issue:
And, if someone tells you that a Factory Reset will fix it - it won't.
My apologies if this is a duplicate entry...
After a recent upgrade to 4.3 I notice that the (1) the video size on playback is really small and I can't zoom in and (2) the Smart Screen feature that keeps my phone 'awake' no longer registers that I'm actually looking at my screen (although I do see the little eye icon on the menu bar - it just never lights up like it did on the previous Android version).
Other than a factory reset are there any known fixes for these issues?
My Galaxy siii has had os 4.1.1 since I got it around December 2012. If I check for software update it not only says that it is up to date, but above that it says software uppate interrupted. Also, when I go to check for update, there is a grayed out box that says continue update. If I press it nothing happens. Does anyone know if this means an update started at some point ( I never started one myself) and it got stuck? AT&T chat has been little help, except to say that the update will show up soon. Samsung said the same. Neither seemed concerned that I still have 4.1.1 when at least one other update has been put out there before 4.3 . If anyone can help please do. I have 2 friends with Verizon who have the update.
I am having major issues. I hate how the flash light comes on when you receive a call. I can't figure out how to turn this off. Then I have to walk around with a battery charger in my hand at all times, my apps don't work correctly. My screen goes blank, like its asleep. I will answer a call and the screen goes blank on me and sometimes I can't get it back up and I have to take the battery out. It freezes on me and I have to take the battery out. My case doesn't even pop back together real good anymore because of how many times I have to take it off to take my battery out!!!!
I have been noticing that after the 4.3 update when I close out the stock web browser (using the back button, not the home key), it remains open in the background. Everytime I close out the web browser I have to go into application manager and end the task. The stock web browser consumes up to 131 MB of ram when it remains open. I never had this issue with 4.1.2. Same thing with Google Play Music, and I never use it. Is anyone else experiencing the same issue, have any fixes for this, or is this another thing to add to the long list of problems with this update? From what I've heard in another forum post there is supposedly gonna be a bug fix coming at the end of the month or early February. Hopefully it comes and that it isn't an AT&T employee blowing smoke.
nitrous93, I agree with you on all your points. Until I figure out what to do regarding my S3, I've been using a Moto G I bought from Motorola Online and have been very pleased. I may not switch back to my S3, even though it is vastly better with storage options and has better specs. That said, my Moto G gets reception where other devices struggle (even my S3), and the Moto G is running KitKat 4.4.2 with NO ISSUES at all. Plus the quad core processor is an older chipset that isn't power hungry which gives me better battery life than my S3 had with it's stock battery even before the 4.3 update messed it up. If AT&T doesn't fix the 4.3 S3 issue, I may root mine and go from there, which I really don't want to do.
I have samsung galaxy s3 sgh i747.
At present my andriod version is 4.1.1.Till now i didnt get any update to 4.3.what could be the reason .
Please help me.
DO NOT,,, I REPEAT DO NOT UPDATE TO 4.3. YOU WILL BE SORRY. Besides, AT&T pulled the update till a fix is released from Samsung.
i have been on XDA developers Site for awhile, and No one so far can Root an AT&T SGH-i747 running the 4.3 OS because of the KNOX security Running in Background of Phone. EVERYONE GOOGLE THE KNOX SECURITY ON SAMSUNG DEVICES AND THIS WILL BLOW YOUR MIND. IT WAS WRITTEN BY THE NSA (Yep our Government) geez!!!
I too am having same issue. Sending Private Message to AT&T CustomerCare as suggested in this thread. Hopefully will get good response. If others having this issue please update this thread.
i can not update my device samsung galaxy s3 (sgh-i747) .it is on andriod 4.1 , every time i try it says "software is upto date" .
i have no access to AT&T network as i am out of US.would anyone plz guide me to update phone manually..
Hello everyone, I see some of the same questions and want to address one thing. As far as AT&T providing updates, we're not able to push updates to any phones outside of AT&T own network and without active service. As far as I know this update is only being delivered through AT&T at this time to AT&T branded devices.
Consider yourself lucky. Everyone that I know, including me. wishes they didn't update to 4.3 because of all the problems our S3s are having afterwards. Main problems are excessive battery drain, wifi dropping, phantom downloads, etc. I was lucky and only had the battery drain issue. Look elsewhere in this board for posts regarding the issues caused. Hopefully, 4.4 or a fix won't be far away.
Hey guys, we're always looking for feedback and any information that might help us identify and resolve any potential issues. If you can, please send us a private message here with your phone number, IMEI, model and what issue you're experiencing after the update. We will definitely try to help you on the case by case bases and this information can help AT&T and Samsung figure out if there is a problem.
Since the 4.3 update I've had the usual assortment of issues (battery life shorter, frequently runs hot, etc) but have also noticed that the flash now fires once or twice a day. At first I thought that I was triggering it somehow, but then I saw it happen when the phone was laying on the table and I was several feet away. I covered both the front and rear cameras in case the phone has been pwned, but I don't think so. Why would an attacker draw attention by firing the flash, even when the phone was in pocket? Far better to simply turn on the video and/or mic, yes?
The 4.3 update cleared a bunch of ringtone/sound settings and turned on the flash for notifications like calls. You can easily go reset those settings in the menus.
The battery life issue was completely solved for me by unchecking "Use wireless networks" in Location Services and rebooting the phone. I went from a dead battery at 2pm to 60-75% left at night each day now from that one setting and it's been working for weeks since I changed it.
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