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Posted Dec 5, 2012
6:31:40 PM
Galaxy S3 Jelly Bean - Issues

If you goto Edit Pages from Menu Button and click Edit Page.. Then if you try to remove a page from the group of screens (pages).. it says TouchWiz Error and also no updates for Camera found in this release and also other issues associated with the relese.. I am not sure maybe ATT released the Jelly Bean out of the blue.. I call this a Toilet paper Release...

Galaxy S3 Jelly Bean - Issues

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Dec 10, 2012 11:04:09 AM
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Teacher

The discussion topic says it all....Perhaps we can use this thread to start logging the JB issues.

 

I've had my S3 for a couple months...purchased with ICS loaded.  It's been rock solid until I updated with JB.  I've had a couple app problems which have since been resolved by their respective developers (gotta love their responsiveness). But what remains are the random reboots and hard freezes.  On several occasions, I've had to hold down the power button to force reboot.  I have one app left, that consistently locks up.....and by lock up, I mean nothing responds at all, including the home key. 

 

Additionally, I think the power consumption seems to be greater.  I say "seems" because I'm willing to concede that I may be using it more than usual - playing around with new JB features, testing out my apps, or just because I love my S3.  I'll be monitoring my usage more closely to confirm.

Re: Galaxy S3 Jelly Bean - Issues

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Dec 10, 2012 12:29:33 PM
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I also noticed random reboots and freezing started after updating to Jelly Bean.  Usually when leaving a Wifi network and the phone switches to LTE data or vise versa.  I should know better than to apply a major update when they are first released.

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Dec 10, 2012 7:39:34 PM
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Teacher

It's funny that you should mention the wifi to LTE issue.  I experienced the same thing today when leaving home to go to work, and on the return trip.

Re: Galaxy S3 Jelly Bean - Issues

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Dec 13, 2012 8:05:45 AM
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Just a bit of follow up....I have a partial workaround for my lockup issue.  But the bandaid clearly points to an issue with Bluetooth and/or JB's use of it on the S3.  It's like the old adage..."If it hurts when you do that, stop doing it".   I'm preventing the lockups when I transition between wifi and bluetooth (e.g. leaving house, getting into car) by leaving both on.   My lockup hit rate when doing the transition was 100%...so I just stopped doing it.

 

I still get the occasional random reboot, but not nearly as frustrating as the bluetooth issue.  Although I'm still not able to run Torque...which I'm not guessing has to do with its use of bluetooth as well....am not sure.

 

 

Re: Galaxy S3 Jelly Bean - Issues

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Dec 13, 2012 11:58:16 AM
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SInce upgrading to JB, I have noticed that the stock messaging app has been EATING battery for no obvious reason.  I hardly text, maybe 10-15 a day.  These are a few screen shots from through out the day.  I have sent 2 messages the entire day.  I pulled this off the charger this morning at 5:30AM with 100% charge.

 

Screenshot_2012-12-13-10-49-06.png

 

Screenshot_2012-12-13-13-45-21.png

 

There is no way messaging should be taking almost as much as the screen.  On ICS, this would be around the 2-4% range for the entire day.

 

Any suggestions?

Re: Galaxy S3 Jelly Bean - Issues

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Dec 18, 2012 8:50:36 AM
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mdc2d - I agree.  I've been trying to wrap my brain around all that consumes power and why.  My prior device was an iPhone which could last a couple days just by turning off Location Services.  While I appreciate my S3 so much more than the iPhone, I really want to know how a device that's supposed to be sleeping can consume 2% per hour. 

 

I understand that the S3 has so much more kick and, of course, that takes so much more power. That said, I've played with disabling apps, turning on Power Saving Mode, Auto Adjust for screen brightness and turning off services where possible....But in the end, these are all measures to conserve power when it's up and in use.  All feel like token gestures..  Each saves a nibble here or there, but nothing shuts down power use in a big way when it's sleeping. That may be why the iPhone could last so long. I had it configured such that when I put it to sleep, it did just that.

Re: Galaxy S3 Jelly Bean - Issues

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Dec 19, 2012 11:43:28 PM
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Edited by JayBudd650 on Dec 19, 2012 at 11:43:46 PM

I've read that Power Saving Mode & Auto Display actually do the opposite of saving battery. 

 

I have my brightness set to stay the same and Power saving off, only turn off data connection when I go to sleep. I can usually go up to 48hrs without charging with moderate to light usage, down to say 20% the lowest. I've been got it up to 3 days before I needed to charge it. 

 

P.S. I'm running ICS still but this is regarding those "battery saving features"

Re: Galaxy S3 Jelly Bean - Issues

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Dec 20, 2012 4:34:08 AM
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Voyager

Since the JB update I started having these two annoying issues. Battery drain and SIM card errors.  Very annoyiing

 

 

Re: Galaxy S3 Jelly Bean - Issues

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Dec 21, 2012 3:02:32 PM
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ACE - Professor

Rickalodeon wrote:

Just a bit of follow up....I have a partial workaround for my lockup issue.  But the bandaid clearly points to an issue with Bluetooth and/or JB's use of it on the S3.  It's like the old adage..."If it hurts when you do that, stop doing it".   I'm preventing the lockups when I transition between wifi and bluetooth (e.g. leaving house, getting into car) by leaving both on.   My lockup hit rate when doing the transition was 100%...so I just stopped doing it.

 

I still get the occasional random reboot, but not nearly as frustrating as the bluetooth issue.  Although I'm still not able to run Torque...which I'm not guessing has to do with its use of bluetooth as well....am not sure.

 

 


I have both Wi-fi and Bluetooth off and noticed that the phone had rebooted just a few minutes ago (I heard the AT&T start-up jingle).  I don't know if this is the first time that it has rebooted, but it's the first time that I noticed it.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Galaxy S3 Jelly Bean - Issues

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Jan 15, 2013 4:32:50 PM
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HELP!!! When using the phone's voice service, all my data services stop functioning with a NO Network Connction Available..I was told this was a jelly bean issue. can anyone verify

Re: Galaxy S3 Jelly Bean - Issues

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Jan 21, 2013 8:59:15 AM
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After upgrading to 4.1.1 about a week ago, I have been having frequent hangs and reboots.

 

Several times I have heard the phone rebooting as I drove away from either my house or when leaving work.  Based on this, I have found that I can sometimes reproduce the problem by turning off wireless... after turning off wireless I may get back to the main screen, after which the phone hangs and eventually reboots.  It is not every time, but it happens more times than not.

 

Re: Galaxy S3 Jelly Bean - Issues

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Jan 23, 2013 8:39:14 AM
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Im having the same exact issue with my phone.. it's annoying plus it seems battery drainage has increased a lot since the upgrade

 

Re: Galaxy S3 Jelly Bean - Issues

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Jan 26, 2013 8:36:29 AM
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After continual reboots that seemed to be tied with changes in the network (such as dropping off wireless, and when driving across remote areas in central Illinois and having my phone reboot while driving down the interstate), I finally gave in and did a factory data reset.  

 

I put all of the apps back on, and to the best of my knowledge, Senator, I am back to the same logical configuration that I had prior to the reset... and my reboot problems have stopped.  I have not had a reboot in four days, and my phone had been rebooting multiple times a day.

Re: Galaxy S3 Jelly Bean - Issues

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Feb 9, 2013 7:30:23 AM
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My problem has surfaced again when I have wireless enabled.  It locks up if I turn off wireless manually so I can recreate the problem, and as I transition away from a wireless network it also hangs/reboots.  This happens with multiple wireless networks, including not only my home network and work network, but ATTWIFI spots as well.

 

I now so wish I had not upgraded.  Sure, I can turn wireless off, which seems to prevent the current problem, but that just drives my data usage up.  If I turn wireless back on, I reboot multiple times a day.

 

I would rather go back to ICS or switch to a different phone at this point.

Re: Galaxy S3 Jelly Bean - Issues

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Feb 13, 2013 7:37:52 PM
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After having tried everything under the sun, I was finally resigned to the idea that I might have to replace the hardware and turn it in for a refurb.  The local store rep suggested that I work with the AT&T Device Support folks, who would be able to reflash the phone.  i.e. Emergency Recovery (which I tried a couple times) is not the same in that it leaves remnants of old apps around.  After the reflash, all was rock solid for a few days.  I began trickling in my apps, one by one.  

 

Life was good until I started running the last app that I installed. I loaded Pocketcast and downloaded a couple of podcasts.  All was quiet until I got in my car, paired with my Satechi Soundfly and started listening to a podcast.  10 minutes into my ride and the phone reboots.  Got to work and the phone rebooted a couple more times.  I uninstalled Pocketcast and "unpaired" the Soundfly with no success....the phone rebooted 5 more times in the next couple hours. Brought it back to the Device Support folks who reflashed it again.

 

All is quiet.  I'll run it without Pocketcast for another week and then pair it with the Soundfly...maybe listen to some music.  If all stays quiet, I'll know it's the app;  if not, I'll know it's the Soundfly.  If not for the fact that it was stable when it was ICS, I'd start suspecting the onboard bluetooth.

 

In any case, I'll post my findings over the next week or so.

Re: Galaxy S3 Jelly Bean - Issues

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Feb 26, 2013 7:25:45 PM
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...am back with an update. 

 

Reflashing worked temporarily...but status returned to random reboots.  I have since replaced the phone twice with no success. But I now think that I'm closing in on the problem components.  I don't believe there's a silver bullet.  Rather, there are multiple targets.  I turned off wifi and bluetooth.  I then enabled bluetooth and paired only to my headset for phone calls (no media streaming).  It's been over 10 hours with no reboots or freezing (where reboots every 2-3 hours was typical). 

 

So...In summary....When ICS, all was stable.  When updated to JB, random reboots and freezing.  Reboots occurred on several wireless routers.  After reflashing and unit replacement, only the last actions have stabilized the phone...turn off wifi and no bluetooth media streaming on Satechi Soundfly (although my Nexus 7 works fine with it).  I believe the issue to be a firmware problem and only an update will resolve assuming that Google and/or Samsung acknowledges it.  I'm especially concerned that this be resolved soon since turning off wifi as a workaround can put a strain on my data plan.

Re: Galaxy S3 Jelly Bean - Issues

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Mar 3, 2013 11:04:03 AM
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To recap with similar problems as Rickalodeon, my device was stable with ICS.  Following the upgrade to JB I also had the reboots and freezing.  Mine was definitely tied with wireless, as I could simply turn wireless off and have the freeze.  Moving out of an area with wireless could also cause a freeze/reboot.

 

I got to the point of running without wireless at all, and then my device was stable -- no freezes or reboots, but I expect to use wireless for at least some of my data.  I would think that ATT would rather that I use wireless to have less bandwidth used on their network as well (minus their incentive to have me pay for more data).

 

I have elected to run through the reset scenario one more time to see if I can isolate the problem with a particular app or change.  Before doing a reset, I uninstalled applications that had been installed to see if removal of any application fixed the problem... but that did not work.  I also tried several wireless fix-it programs, and none worked.  

 

My device went through a reset at the end of last week.  For the moment I am trying to minimize changes and tracking everything I do, testing wireless at most steps along the way to see if the symptoms change.  I have done a group of changes every day to spread the changes, and rebooted once each day to get a clean start after a bunch of changes.  So far so good...

  • device reset
  • installed and using Chrome for the browser
  • added wireless access to the same three systems that were used before
  • Updated Google apps (search, Play*)
  • Updated ATT bloatware (messages, navigator, MyATT) but not using most of them for the moment
  • Updated Samsung apps
  • Updated remaining apps like YouTube, YP Local Search, Flipboard, most of which I do not use anyway
  • For work, put Good back on and configured to receive corporate email.

It has only been a few days, but things are stable.

 

Unfortunately, it feels like the slightest change (not necessarily installing/updating a package) could trigger the freezes again.  I am going to hold off on installing most of the other apps for a while to see if things remain stable.

 

Although this is Android, if it was a wider spread problem I would think we would be seeing broader reports on the scenario that ATT/S3.  It is disappointing that either ATT or Samsung would allow their wireless implementation to be impacted somewhere along the line if this is tied to applications doing something at some point.  I am no longer using the device to its full potential for concerns that the freeze/reboots will come back.  This is definitely something that ATT or Samsung need to address.

 

I will post an update once I have more observations.... 

Re: Galaxy S3 Jelly Bean - Issues

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Mar 5, 2013 1:05:23 PM
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Teacher

marker_this.....We are now connected in this universe in that I have experienced and gone down the very same road as you.  I have also come to the conclusion that wifi is the culprit.  I did the slow trickle of apps into a new phone, but reached the spontaneous reboot problem within a couple days of receiving a new phone.  Here are some of my observations:

  • wifi acts differently and reboot frequencies are inconsistent depending on the access point. 
    • At work (802.1x EAP) the inbound side is always lit up and reboots occur most frequently (2-3 per hour) 
    • At home (Uverse 2Wire router with WPA2) the inbound side is always lit up and reboots were less frequent than at work (1-2 per hour)
    • At sister-in-laws (Linksys router with WPA2) both sides acted normally and reboots occurred but very infrequently.
  • I added another access point to my home network to play with security settings:
    • Unsecured - no reboots but froze when I turned off wifi
    • Unsecured with MAC filtering - same as Unsecured
    • WEP - same as Unsecured
    • WPA and WPA2 - reboot frequency same as usual (1-2 per hour)

 

My last test was with Wifi alway on.  i.e. "Never" sleeps.  i.e. If it never goes to sleep or has to reconnect, the rebooting stops.  However, if I wander out of range, it will freeze.  If I resist the temptation to force reboot, it will reboot on its own.

 

At this point, I feel like my options are:

  • go with Never Sleeps and let it reboot between reconnections
  • turn off wifi, increase data plan limits
  • hope for 4.1.2 or 4.2 to fix wifi bug
  • root phone and update to 4.2 myself
  • throw in the towel and go with another phone

 

 

Re: Galaxy S3 Jelly Bean - Issues

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Mar 11, 2013 8:17:27 AM
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Teacher

Update:  Just when I think I've tried everything, I find yet another component to consider...my SIM card.  I found a buried post on the web that spoke to this possibility.  As I look back on this thread, I see some reference to SIM card errors.  I may be grasping at straws, but here's my latest test...

  • watched carefully as I turn off wifi.  Just as the 4G indicator pops up, the phone freezes.  A couple minutes later, it reboots.  Turned wifi back on...all is fine.  Turn wifi off again with same freeze/reboot experience.  Repeated this 5 times...exactly the same results each time.  I even tried a "Forget" of the wifi network connection..same results....as soon as wifi is unavailable, it freezes during the transition to 4G.
  • I have a new and refurb S3.  The refurb had the same reboot problems as the new one.  Connected it to wifi without the SIM card.  No issues.  Did the drive into work with both phones.  The SIM card equipped phone did what I expected...rebooting when I left home and shortly after connecting to wifi when at work.  The phone without the SIM card never skipped a beat...playing a podcast all the way.

Hypothesis:  Wifi stability varies from router to router (work, home, in-laws).  If the wifi loses connection for a moment, the phone attempts to go back to 4G, the phone freezes and reboots.  The phone comes back, connects back to wifi and keeps going until the next momentary connection incident.

 

Any thoughts?  Does this sound far fetched?  With nothing to lose, I'm going to see if AT&T will replace my SIM card.

Re: Galaxy S3 Jelly Bean - Issues

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Mar 12, 2013 10:54:00 AM
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Update:  Replaced SIM card.  No success.  (Was able to recreate the problem right in front of the AT&T rep, who couldn't understand it either).

 

I've even gone into Service Mode and restricted cell data to 2G and 3G...still no success.

 

Called Samsung....after over an hour of hold time between two calls, I got in touch with Level 2 who will be sending me instructions for me to send them one of my S3's for evaluation and repair.

 

I can't wait to see what they find....or if they do find something, if they'll tell me what it was (I'm assuming they won't be able to explain how 3 phones that I've had in my possession could have the same problem).

Re: Galaxy S3 Jelly Bean - Issues

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Mar 14, 2013 5:13:16 PM
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Final Update:  SUCCESS!!!

 

I decided that I would send Samsung the refurb S3 that exhibited the same problem as my new one.  Before I would do so, I thought I would fire it up with the new SIM (that I just received) to recreate the problem - so that I could claim that it froze/rebooted just before I sent it.  To my surprise, it didn't.  In fact, it was stable for the next two days....no reboots at all.  There were two variables that made it different from when it was rebooting: 1) a new SIM card, 2) I did a Factory Data Reset just before I put it away (when I went to the new phone).

 

So...I decided that I would do a Factory Data Reset of the new phone and reinsert the new SIM.  It's been stable all day.  By now, it would have rebooted every time the status of the wifi connection changed.

 

The solution for my several month journey:  remove SIM, Factory Data Reset the phone, reinsert a new SIM card.

 

Unsolved mystery: Why the problem started after the ICS to JB update;  and how would a bad SIM card corrupt something in the system.

 

I hope this helps.  When all is said and done, the S3 is an outstanding smartphone.

Re: Galaxy S3 Jelly Bean - Issues

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Mar 22, 2013 2:36:40 PM
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Tutor

It appears that I had a different problem than Rickalodeon.

 

The offender has been identified.  Surprise, it is an AT&T app:  AT&T Voicemail Viewer.  

 

After going through a factory reset and tracking everything I do (not just app installs but when enabling any feature in an app...) it appears that the problem child was "AT&T Voicemail Viewer" which was an app that I enjoyed.  Silly me, when I had the problem and went through uninstalling apps before the factory reset, I had not done the ATT apps since I figured those were solid.  Doh!

 

Here are comments from the Google Play store -- other user comments on the ATT Voicemail Viewer app:

  • After updating to Samsung / AT&T stock JB 4.1.1 ROM this app causes my phone to freeze or lockup all the time. The phone (or maybe just TouchWiz) always freezes when leaving a WiFi network or when disabling WiFi.
  • Causes my S3 to lock up and or reboot frequently. Only just now figured this out thanks to other reviews.
  • It locks up and resets the phone and disconnects wifi and/or bluetooth.
  • As soon as I installed my s3 started freezing and rebooting.
  • This app continues to lock up the phone and cause a reload when network connectivity changes.
  • Version 3.0.0.7 still causing random lockups and reboots on ICS 4.1.1
  • I have a note 2 that was constantly freezing and rebooting. I read in a forum that if I uninstall this app the problem will go away. Since I've uninstalled, my phone has worked flawlessly.
  • Everytime I download this app..it crashes my phone and resets it. The crash happens when I switch from wifi to 4G. I've trouble shooted the situation and it all traced back to this application.
  • Phone locked up when leaving WiFi. After 4 months and 3 new phones, nailed it to this application.
  • My GS3 has been driving me crazy resetting whenever I turn WiFi off of am out of range of WiFi. It took me a LONG time to isolate the problem to THIS app.
  • On Samsung Galaxy S3 it will lock the phone then reboots when wifi is activated or deactivated. Unistalled the no issues afterwards.
  • Do not install. Freezes/crashes phone (GS3) constantly.
  • It took a long time to figure out why my S3 kept freezing and rebooting. This app was the problem! It caused my phone to lock every time I left a WiFi connection.
  • Had to uninstall from my stock ATT SGS3 due to random reboots, lockups and even a boot loop when going from WiFi to LTE. I factory reset 3x because of this app. I did not suspect it until someone mentioned it on XDA. Once I uninstalled this app, my phone was perfect.
  • When installed on Galaxy SIII, causes phone to lock and reboot when going from Wi-Fi environment to 4G or vice versa. Took me 3 phones to figure this out. Uninstalled and now phone works as it should.
  • My phone randomly reboots and freezes with this app installed. Galaxy S3 4.1.1
  • Finally identified this app as the one causing my Galaxy 3S to lock up and have to restart every time I left range of the wifi at home.

... there are more reports, but hopefully you get the idea of the problems -- reboots after changes to the network state.

 

The reports of the reboots tied with network state change go back to January.  It is disappointing that AT&T has not addressed the problem with their application.

 

The network changes match my scenario of triggering the freezes and reboots..  I miss using the application (Ireally liked reading texts of msgs left on voicemail), but I do not miss the reboots.

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