Posted Jul 6, 2012
12:21:36 PM
Galaxy S2 shutting off in idle mode

Recently, I noticed that my phone shuts off while in sleep mode. This just happens when I don't check it for a while and the display is turned off. When I do go to check my phone, it's unresponsive, even if I hold down the power button. So far, I've had to remove the batter every time this has happened in order to reboot it.

I just don't get what the issue is. I'm probably missing phone calls because I'm not even aware that my phone is turning off. I feel like after the ICS update my phone has had issues. I already performed a factory reset last week since I was having a problem with the notifications not ringing and vibrating, and now, this is happening on top of that. 

If anyone has any suggestions, that would be greatly appreciated.

I have a Samsung Galaxy S2 i777.

Oh, and another thing, I noticed that my batter is at 95-100% before it shuts off by itself, and once it boots up again it's down to 85-89%. I also feel like it might be an issue with overheating: I noticed that my phone feels hot after I've been using it for a while, like texting or using the internet, and then I set it down to do other stuff when I notice that it's turned off. My phone usually feels really hot too, and the case I have for my phone probably does not help either. 


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Mar 29, 2013 7:27:08 AM
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Former Community Manager

Hey all, 

 

As some of you have already noted, an update is available for the Samsung Galaxy SII. 

 

The update includes fixes for devices that may become unresponsive and/or power down while sitting idle on rare occasions. It also enhances security to protect against malware vulnerability. You will receive a notification on your phone to update. 

 

NOTE - You must have updated to Android version 4.0 to receive notification of the new software update

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Mar 29, 2013 10:48:45 AM
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Tutor
Edited by c0ldburn3r on Mar 29, 2013 at 10:53:52 AM

That's fantastic that you were able to make a difference here but please explain to me why anytime was wasted with another 4.0.4 update when Samsung has been pushing 4.1.2 to the international and Canadian version for months now?

 

There are very simple and easy changes required to allow the I19100 firmware to run on the i777, Entropy has outlined this and he is an amazing community supporter on the XDA forums.

 

So once again, why was time wasted on a fix for an OS that adds little to nothing in the way of enhancements?

 

Please don't respond with something along the lines of this is a legacy device. SPRINT yesterday released 4.1.2 for their Galaxy S2 variant.

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Mar 29, 2013 11:18:31 AM
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c0ldburn3r wrote:

That's fantastic that you were able to make a difference here but please explain to me why anytime was wasted with another 4.0.4 update when Samsung has been pushing 4.1.2 to the international and Canadian version for months now?

 

There are very simple and easy changes required to allow the I19100 firmware to run on the i777, Entropy has outlined this and he is an amazing community supporter on the XDA forums.

 

So once again, why was time wasted on a fix for an OS that adds little to nothing in the way of enhancements?

 

Please don't respond with something along the lines of this is a legacy device. SPRINT yesterday released 4.1.2 for their Galaxy S2 variant.


c0ldburn3r, I have no problem with your complaint about updating to 4.1.2. However, I do think that your complaints do not belong on this thread. The discussion we have been having here for over 3 months is about the problems with 4.0.4 and when it would be fixed. Hopefully that fix came today...late and without any helpful information from AT&T, but it is here.

 

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Mar 29, 2013 11:29:23 AM
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Edited by c0ldburn3r on Mar 29, 2013 at 11:30:07 AM

Actually this is completely relevant to this thread. The time it took for anyone at ATT to notice and deal with this is 1 ridiculous and 2 a waste when there were and are firmwares from Samsung that could have resolved this issue and brought our phone in line with a current OS that other companies, such as Sprint, are deploying.

 

Once again the "super brick" bug is still included with this recovery, so enjoy taking the risk of factory wiping and toasting the EMMC chip and using your S2 as a paper weight.

 

Don't patronize me with replies like this, I've been tolerant and simply watch events unfold but the end result is simply a band aid.

 

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Mar 29, 2013 11:36:23 AM
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c0ldburn3r, have you read the other posts and replies in this thread?  This OTA update does not require a factory reset, only a very quick install.

 

Today's OTA attempts to fix the Screen of Death issue discussed in this thread.  What do you mean by "once again the 'super brick' bug is still included with this recovery?"  Unless you've taken this OTA update and experienced another SoD issue today, which I haven't, nor have I seen anyone else post such an occurrence, you're way off-base.

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Mar 29, 2013 11:50:42 AM
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Edited by Phil-101 on Mar 29, 2013 at 12:52:43 PM

The super brick bug has been around since the first 4.0.3 update and is not unknown.

 

http://lmgtfy.com/?q=xda+galaxy+s2+att+super+brick+bug

 

I'm guessing a mass majority of users have never visited the XDA forums to research relevant issues.

 

I'm not way off base, I've spent countless hours with "AT&T support" and dealing with developers on XDA who actually know a thing or two to resolve this exact issue with my wife's phone. The solution was to simply get her a Note 2 instead of waiting for a "fix".

 

When services such as 911 can't be used due to a firmware flaw that AT&T pulled the "we've never heard of this issue" just about everytime they were called for support, you get beyond ***

 

[word filter avoidance]

 

 

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Mar 29, 2013 12:00:56 PM
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Yeah, that's a different issue than what's being discussed in this thread.  I haven't seen this "super brick bug" on my phone.

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Mar 29, 2013 12:07:21 PM
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Edited by c0ldburn3r on Mar 29, 2013 at 12:12:20 PM

You must be missing something or need to read that post again, that was a link to explain the super brick bug.

 

Support calls were for the sod's, overheats, and lack of response from the device.

 

Also it's a "Sleep of Death" the device will not return from the deep sleep state causing the lack of screen.

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Mar 29, 2013 12:11:43 PM
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I did read that thread on xda.  The issue described there has to do with the phone being completely dead - cannot charge, won't power up, etc.  I've never had that issue happen to my SGSII.  I'm not saying it doens't exist, I'm just saying it describes a different issue.

 

The issue we're discussing on this thread (I'm going to be optimistic and say) had a workaround of simply holding down the power button to restart after the SoD.  

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Mar 29, 2013 1:58:14 PM
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Scholar

I think c0ldburn3r is merely expressing disgust that AT&T's chosen manner of fixing the Sleep of Death bug took around 3 months and apparently did nothing more than fixing exactly ONE bug.  AT&T did not fix the other well known bug where doing a factory reset can sometimes "super brick" your phone.  It also didn't give any of the benefits of Android 4.1, which (a) doesn't have either of these 2 severe bugs and (b) has been released for the Galaxy S2 on what some would call a 2nd-rate U.S. carrier.  (Most of the S2's in the rest of the world got 4.1 last year.)

 

I might feel the same way, but strictly for the purposes of this thread, I care mostly that this "fix" is really a fix.  I'm letting others go first, but I plan to apply it in about a week.

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Mar 29, 2013 2:10:15 PM
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Edited by mittam99 on Mar 29, 2013 at 3:06:31 PM

Since I had two SOD's yesterday I figured I'd go ahead and apply the update. Time will tell if they really fixed it.

 

Everything seems fine so far on the phone.

 

Oh... I see we made the "news"...

 

http://www.androidpolice.com/2013/03/29/att-pushing-small-update-i777ucll6-to-galaxy-s-ii-with-bug-f...

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Mar 29, 2013 3:24:30 PM
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OK... had my first "weird thing"... but still no SoD since update this morning.

 

But, I received a text message.  Read it.  Deleted it.  Icon on my Home screen still says I have 1 new messge.  Just to be sure, I deleted ALL messages... still there.  I'll do a complete restart when I charge it later tonight.  We'll see if it's still there after.

 

Sigh...

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Mar 29, 2013 7:11:11 PM
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Edited by Phil-101 on Mar 29, 2013 at 7:24:27 PM

samblackjack wrote:

This SoD issue on the Samsung Galaxy SII was introduced with the Android 4.0.4 update that was released by AT&T and Samsung in December 2012.  An AT&T rep confirmed this issue in this forum in January 2013, and the fix was pushed out today, March 29th.  This issue is definitely a bad one for those affected, including myself, but I think AT&T and Samsung's response has been pretty good when you really think about what's involved here.


Err... No.

I have a custom ROM (JB 4.1.2) running on my i777 that is maintained by a teenager in his spare time between attending classes and doing his homework. And this ROM is running flawlessly. I was forced to root my phone and install this ROM on it because AT&T did not feel the need to develop the capability to perform required testing and acceptance work for the software update going out to thousands (or hundreds of thousands, who knows) of their customers BEFORE actually deploying it, thereby wasting the time of those thousands of clients and causing them all kinds of unnecessary problems. Just read this thread. Pretty good??

 

[Please keep it courteous]

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Mar 29, 2013 7:23:13 PM
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Today moning I receiced att update message. so,

I just completed the OTA update.  I then thought I would check with KIES, and got the message that this firmware is not supported by KIES for updating.   What happened to this?    "Come on att"

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Mar 29, 2013 7:53:44 PM
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Explorer

Performed the update this morning, then rebooted and cleared cache partition. No issues yet.....

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Mar 29, 2013 8:28:08 PM
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Explorer

I'm also curious about the firmware not being supported by Kies

 

Hopefully someone from ATT will comment on that

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Mar 30, 2013 6:19:19 AM
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Varo wrote:

I'm also curious about the firmware not being supported by Kies

 

Hopefully someone from ATT will comment on that


I'm sure they are aware of the problem and will have a solution "within a few weeks".

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Mar 30, 2013 6:27:11 AM
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Follow up on message indicator.

Rebooting the phone did finally clear the false new message on the home screen icon.

The lock screen indicator cleared right away when this weirdness happened.

A few texts later... the indicator is unpredictable on the home screen icon but consistent on the lock screen.  I've had no indicator on the home screen on a couple of texts.  But the lock screen indicator and sound work as they should on every text.

 

Oh well... small thing.  Annoying, but small compared to an SoD.

 

No SoD in last 24 hr. and battery use (been watching that a LOT over the months) has become less eradic... a more consistent slope on the chart and seems a bit lower drain.  That's a good sign.

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Mar 30, 2013 8:28:51 AM
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Only thing I've noticed thus far is that it took about 4 hours to charge.  I had around 19% battery left when I went to charge.  Normal charge used to take 2 hours.  Hopefully the charging this time was somehow related to the update, and won't take as long on future charges.

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Mar 30, 2013 9:49:31 PM
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Teacher

I got the update today. Helped not one bit. I had the screen of death, the big no signal at 30% battery, shut down and reboot it was 1% battery. I am so done with AT&T and Samsung. If I cannot find a simpletons version of rerooting to 4.0.3, I am going to take this S2 to At&T and break my 15 year relationship for a Boost Mobile phone or something.

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Mar 30, 2013 10:17:05 PM
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Edited by ian_socool on Mar 30, 2013 at 10:42:09 PM

Tried a factory reboot, and the updates are stuck in there and the power drop is still crazy.

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Mar 31, 2013 7:45:01 AM
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I've had the update for a couple days and no SOD's. Battery life seems slightly better too.

 

So far, so good for me.

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Mar 31, 2013 7:55:56 AM
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Edited by Linda Jo on Mar 31, 2013 at 7:58:11 AM

Has anyone tried to get the update on their "old" GS2 after they've received a refurb or new phone? I would like to "fix" my GS2 (even though I have a new phone), but it only has WiFi (no phone or data plan) and it says my software is up-to-date.

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Mar 31, 2013 10:33:12 AM
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@Linda Jo, Maybe switching SIM card?

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Mar 31, 2013 12:52:58 PM
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ian_socool wrote:

I got the update today. Helped not one bit. I had the screen of death, the big no signal at 30% battery, shut down and reboot it was 1% battery. I am so done with AT&T and Samsung. If I cannot find a simpletons version of rerooting to 4.0.3, I am going to take this S2 to At&T and break my 15 year relationship for a Boost Mobile phone or something.


Make sure that you have the most recent update.  I received a refurbished S2 which had 4.0.3 on it.  When I first went to install the update I literally got a SOD within a couple of hours.  I checked which version it updated to and it was the release from the end of 11/2012.  

 

I then went back into phone Settings>About Phone>Software Updates.  This time it was ready to install the 03/2013 update.

 

So basically if you were running 4.0.3 you will probably have to install 2 updates, back to back.

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Mar 31, 2013 7:31:09 PM
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Voyager

Installed the Update 2 days ago and no SODs since then.  I have had some very bad battery behavior though.  Battery generally seems to run down fast, and last night it was draining while it was plugged in and charging and the phone was very warm.  Where is my Jelly Bean!

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Mar 31, 2013 9:30:15 PM
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Mar 31, 2013 9:36:09 PM
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The update fixed the SOD issue, however now I'm having other issues. The primary one is that my email (add well as some other apps) don't sync in the background anymore. If i manually sync my email, i will sometimes get a message saying there is no data connection, even though I'm on wifi. The strange thing though is that i walked into range of another wifi hotspot and my phone immediately lit up with various alerts from different apps and synced my email. I know it's not or wifi, because it was working fine prior to the update, and still works fine, except for background syncing.

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Mar 31, 2013 9:37:21 PM
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To clarify, when i manually sync it gives me an error, but then proceeds to sync, so there is a connection.

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Apr 1, 2013 4:30:57 AM
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Sim card switch is a good idea in theory, but new sim for GS3 is a micro sim and does not fit the GS2.

 

Has anyone else tried to update their GS2 without a service plan (with WiFi)?

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Apr 1, 2013 6:57:50 AM
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Seems like maybe your only option is to borrow someone else's regular SIM just to get the update. You might be able to go to an AT&T store, explain your situation, and see if they'd let you borrow their SIM for a few minutes.  You should be able to use their WIFI to update as well.

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