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Posted Jul 6, 2012
12:21:36 PM
Galaxy S2 shutting off in idle mode

Recently, I noticed that my phone shuts off while in sleep mode. This just happens when I don't check it for a while and the display is turned off. When I do go to check my phone, it's unresponsive, even if I hold down the power button. So far, I've had to remove the batter every time this has happened in order to reboot it.

I just don't get what the issue is. I'm probably missing phone calls because I'm not even aware that my phone is turning off. I feel like after the ICS update my phone has had issues. I already performed a factory reset last week since I was having a problem with the notifications not ringing and vibrating, and now, this is happening on top of that. 

If anyone has any suggestions, that would be greatly appreciated.

I have a Samsung Galaxy S2 i777.

Oh, and another thing, I noticed that my batter is at 95-100% before it shuts off by itself, and once it boots up again it's down to 85-89%. I also feel like it might be an issue with overheating: I noticed that my phone feels hot after I've been using it for a while, like texting or using the internet, and then I set it down to do other stuff when I notice that it's turned off. My phone usually feels really hot too, and the case I have for my phone probably does not help either. 


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Mar 29, 2013 7:27:08 AM
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Former Community Manager

Hey all, 

 

As some of you have already noted, an update is available for the Samsung Galaxy SII. 

 

The update includes fixes for devices that may become unresponsive and/or power down while sitting idle on rare occasions. It also enhances security to protect against malware vulnerability. You will receive a notification on your phone to update. 

 

NOTE - You must have updated to Android version 4.0 to receive notification of the new software update

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Feb 9, 2013 10:47:24 AM
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Teacher
reflashed with 4'04 by att on the 7th. And disabled any processes that looked like ATT crap.

The phone lasted 48 hours and just had the SOD. A lot better, but not fixed apparently.

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Feb 9, 2013 1:04:24 PM
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Mentor

Well, it's been 4 days since I did:

"....disabling the two clock apps suggested, and the google books, magazine, movies tv, qlik lite, and google+."

and have not had a SOD....

Maybe it is the two clock apps after all..

 

Remaining hopeful....

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Feb 10, 2013 8:50:06 AM
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Mentor

:smileyfrustrated: So, for the last couple of weeks, I've only had the SOD once every 3 or 4 days; but today I am back to frustrated with this issue. I charged my phone overnight (as usual) and it was at 100% when I took it off the charger. Within a few minutes it went to the SOD and when I rebooted, the battery was at 75%.

 

Come on AT&T - solve this issue with Samsung. The Samsung Galaxy series is the most popular in the world according to a new report. Get it right for the S2 users!

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Feb 10, 2013 9:56:44 AM
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Explorer

I'm having the same problem, mine seems to be mostly when I'm away from wifi, its about to get old tho, they need to come up with a fix like fast.

dont wont to do a wipe out.

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Feb 10, 2013 1:08:32 PM
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Tidegurl wrote:

I'm having the same problem, mine seems to be mostly when I'm away from wifi, its about to get old tho, they need to come up with a fix like fast.

dont wont to do a wipe out.


Note that a wipe out is not going to fix this. Even a new phone is not going to fix this. We've narrowed it down to ICS 4.0.4 as the cuprit. If you can get back to 4.0.3 and STAY THERE, you will be ok. Either root the phone and do it yourslef, or some have been able to get the ATT Service Center to do that for them. 

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Feb 11, 2013 8:54:21 AM
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Explorer

is there any update for this problem from ATT? Both of our phones is shutting off often! When contacted ATT is offering us refurbished phones but i am not sure whether i should g owit hit. Phones are only 6 months old!!!

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Feb 11, 2013 12:00:08 PM
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Would someone from AT&T please remove the fixed check mark.  This ignored, non addressed software nightmare is far from repaired or fixed.   FIX THIS PROBLEM PLEASE!

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Feb 11, 2013 12:01:51 PM
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Scholar

My wife finaly got a replacement device sent out... We are done with this phone!

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Feb 11, 2013 12:47:14 PM
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Explorer

Hi,

 

I am also the lucky owner of a Galaxy s2 which is shutting down spontaneously. It is obvious that this is a REAL problem and it does not help that JAMILEH says that something MIGHT be in the works. I have never seen a company dodge responsibility for a problem like I have seen here. AT&T is failing to take any ownership of this problem. My phone NEVER had any issues until about 3 weeks ago (ver 4.04) ... now it shuts down, gets warm, requires a reboot, etc. at least every other day. I replaced the battery to no avail. AT&T should certainly be working with Samsung on this issue and at a minimum be letting the customers know that it is a REAL problem and they are looking into it.

 

Mark my words, whether I get this resolved with a firmware update or not, I will NOT be renewing my next contract with AT&T. I will also never consider AT&T Uverse or any DSL product or any service they offer. Why do business with them if they will avoid all responsibility for problems?

 

As far as posters on this forum.... please do not post your "fixes" if they have not worked for a week or better.  A fix that lasts 18 minutes is likely not a fix at all.

 

Thanks... I just wanted to make sure my name was on this forum for this problem.

 

Bob

 

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Feb 11, 2013 1:00:17 PM
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Mentor

If *all* S2s were doing this, it would be in the news. But it's not. I'm wondering what percentage of them are doing it, and what is unique about those phones. 

 

Does anyone know someone with an S2 that has not been having this problem at all? (I don't). Maybe compare the version info in the "About Phone" page.

 

Further - about being in the news... can we get this into the media somewhere? 

 

 

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Feb 11, 2013 1:04:23 PM
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Mentor

Sounds like everyone that has gotten replacment S2's still experience the problem after it makes you update to 4.0.4.  

 

Mine continues to work with no shut downs or freezes for over a month now.  Rooted with factory 4.0.3. I think the rooting keeps it from automatically updating to 4.0.4 which is saving me.  Easy fix for AT&T might be to turn the 4.0.4 update off and let people roll back to 4.0.3. Even better, go ahead and give us Jelly Bean that works.  

 

Still amazed that as easy as this is to understand, AT&T still offers no solution.    

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Feb 11, 2013 1:05:55 PM
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I'm betting a lot of people just upgraded and got a new phone. Or may just be dealing with it thinking thats the way it is.

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Feb 11, 2013 1:11:05 PM
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Explorer
I went by my Att store today, no help whats so ever. I cant even upgrade til Sept, because last march they started making you go 20 mths. Phone just went out of warranty too! They did suggest calling Samsung but on Samsungs site their # is missing a didgit. Go figure!

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Feb 11, 2013 1:19:02 PM
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Explorer

@geetarplayer

 

Typically, the number of people that actively complain or take action on a problem are a fraction of a percent of those that actually do have the problem. In this case, if there are a hundred people complaining about this problem, in all likelyhood, probably 10,000 phones out there have the problem. Not all elderly folks or kids know enough to complain to a forum, etc. Many people just don't do anything.

 

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Feb 11, 2013 1:20:13 PM
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Explorer
After trying all different suggestions regarding this issue, it appears that the only effective solution is to flash the phone back to 4.0.3. I did this using the procedudure and software tools found on GalaxyS2Root.com. I did this about a week ago and have not had one crash/SOD episode since. I think that I will not EVER upgrade the firmware on this phone again. I hope this note helps the rest of you.

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Feb 11, 2013 1:50:36 PM
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Explorer
I just hung up from Att tech support, was told there is no way to roll back to 4.0.3. They seem to think during upgrade it didnt download/install properly. So going to do a factory reset. Then I'll try the flash thing! And i know nothing about how to do it! #callmechicken!

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Feb 11, 2013 2:05:45 PM
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@Tidegurl, I tried that on mine, spent hours doing it, then it still crashed like always. When I finally got fed up I followed the GalaxyS2Root.com procedure to roll back to 4.0.3.

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Feb 11, 2013 2:23:19 PM
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Teacher

How can this be marked as solved when only "a fix will be available in the coming weeks"!!! Until it is actually fixed please uncheck that it is solved!

 

Ziad

 

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Feb 11, 2013 4:34:51 PM
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Mentor

When the H is the fix coming?  I, like everyone else here is fed up.  Are you listening ATT/Samsung/Google?  If I am forced to go to a new phone, I plan on going to a new carrier as well.  Are you listening ATT?

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Feb 11, 2013 6:46:42 PM
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Explorer
@Tidegurl.....Just as a further note.....The procedure for rolling back to 4.0.3 is extremely well explained on the GalaxxyS2 website. They even have a video for the SGH-i777 taking you through it step by step plus all of the required software . The only additional tip that I would give is to do a factory reset BEFORE you do the flash procedure. That way you dont have to worry about any lingering files interfering with the reboot after completing the flash operation. BTW... the correct 4.0.3 file to use is the one with SGH-I777 UCLE5 in the title.

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Feb 11, 2013 7:00:28 PM
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Tutor

"Go to Solution." Is that a joke? I have had the same issues since since 4.0... ATT sent me a replacement which does the same thing. After the genius at ATT told me that I had to update my wife's phone, it does the same thing. Oh how happy is she? Our contracts started in June, we will be moving to a different carrier unless something is done quickly. Horrible customer service. 

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Feb 12, 2013 6:39:19 AM
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Teacher
Again, my phone was diagnosed as "probably having a bad install of the update" and they reinstalled 4.04. It worked for a day but started again, called ATT who thought it was probably another bad install. Neither hard a word i said about the problems, AND documented issues on the ATT site. They said they would call back and never did.

As soon as my computer gets here, I will be rooting to 4.03 and riding out the test of my contract. Then goodbye ATT. The only way to make a company change it's bad habits is to quit handing it money.

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Feb 12, 2013 10:52:06 AM
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Mentor

How about a real fix instead of just lip service?  How much longer do we have to go with defective equipment?

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Feb 12, 2013 11:30:06 AM
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Explorer

I specifically registered to add to the list of people who are experiencing sleep of death issue.

As with everybody else, the problem started with upgrade to 4.0.4

 

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Feb 12, 2013 2:12:45 PM
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Teacher
A final update before I fix the problem myself, AT&T called back and I explained exactly what the problem was, that it's documented on their website, and it is the update that THEY pushed out.

She said it's Samsung who pushes out all updates and if I was in warranty or had insurance, they would replace my phone, but since I did not I would have to contact Samsung for any luck on a new phone or working OS.

As far as rooting, is everyone going back to 4.03, because I saw a JB rom on the galaxy2root site.

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Feb 12, 2013 2:24:02 PM
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Mentor

I spoke directly to Samsung (when I called AT&T originally and they blamed it on Samsung and even gave me Samsung's number). Samsung rep laughed and said Samsung does NOT push out the updates, they only develop them for all of their phones, then they're pushed to all the companies that sell their phones and Google for propietary software (that we all dread!!!), then AT&T pushes the updates to us.

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Feb 12, 2013 3:59:58 PM
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Tutor

I rooted and installed AOKP JB 4.1.2 and as a part of that gapps.  Hasn't SOD'd since I rooted it back on 2/6. 

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Feb 12, 2013 4:32:22 PM
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Rooted and factory 4.0.3. No SOD since 1/18. Should have done JB but since I really didn't know what I was doing stuck with stock. If you have 4.0.4 your going to have SOD.

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Feb 13, 2013 5:43:00 AM
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Explorer

@ablan59

 

Can you or someone else point explicitly where on the Galaxys2root.com  site info is on dropping back to 4.03 ICS from 4.04?? What do you do after rooting?

 

Thanks,

 

doctorwhen

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Feb 13, 2013 7:22:14 AM
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Wish I could help but its not allowed.

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