Contributor
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1 Message
Device Unlock Form Does Not Recognize My Phone
Greetings,
I have paid all the installment payments for my phone (Galaxy Note3). Since I will outside the states for more than three years I have decided to cancel my account with AT&T. Now I want to unlock my phone but the website does not recongize my phone's IMEI. It says "We do not have a record of the IMEI you entered. Please verify the IMEI entered is correct by dialing *#06# on your device." Is there anyway to surpass this issue. AT&T has already canceled my number and I cannot contact them either with live chat or with their number. I also cannot visit any of their branches because there is no one where I am.
ATTDmitriyCM
Former Community Manager
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10.4K Messages
10 years ago
Hello @khoujayh
Was this phone attached to the phone number you're using for the unlock request? Our team can check on it for you. Please send us a private message by clicking here, please include your full name, phone number, account number and the best time you can be reached.
Thanks,
Dmitriy
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nathalievra
Contributor
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1 Message
10 years ago
I have the same problem, unfortunately your link for the "personal message" is no longer available.
contact?
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johninsj
Professor
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3.1K Messages
10 years ago
Private Message (ATTCustomerCare for account specific help)
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ATTDmitriyCM
Former Community Manager
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10.4K Messages
10 years ago
Fixed the link, sorry about that. And thank you johninsj!
Dmitriy
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jts
Scholar
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89 Messages
10 years ago
I had a similar problem -- same error message on the AT&T Unlock form/site.
The difference for me is that I'm still a current AT&T customer. My phone was purchased brand new from AT&T very recently -- for full retail price.
The way I got the carrier unlock code was through AT&T customer service -- they submitted an internal AT&T ticket, provided me a ticket/case ID, and an anonymous AT&T employee emailed me a day or 2 later with the unlock code for my device. The code worked.
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alokshin
Mentor
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5 Messages
10 years ago
I have the same problem with Galaxy S5, sent a private message, not sure when I should expect a response...
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onurx50
Contributor
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3 Messages
10 years ago
I did the same today - we shall see how this goes. ATT is rediculous with device locks....makes me wantt o go to Verizon where all 4g LTE devices are unlocked now.
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alokshin
Mentor
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5 Messages
10 years ago
Well, I haven't heard from anyone in 4 days. I guess I'm doomed.
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ITHINKIMAY
Contributor
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3 Messages
10 years ago
I just sent them a PM, hopefully they respond asap. I have been on for the whole sixty days.
I just hope they help me out here, I don't want to spend an hour on the phone talking to someone overseas.
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rehmanmasood
Tutor
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1 Message
10 years ago
Just sent u a message!
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