12-29-2012 03:08:12 PM
12-29-2012 03:14:38 PM
12-29-2012 04:24:37 PM
"Are you guys trying to do this over wi-fi I would suggest doing it with it being turned off and using the network. I tried over wi-fi and it didn't work, I set my date a ahead and turned it off and used LTE and it found it right away"
No method in the now 11 pages of this forum thread have worked... they're all a bust. Supervisor who was clueless finally came back to say that it was rolling out in batches and that I'd get a text message when the update was available for me. I have zero confidence in her answer although she thanked me for educating her on the whole subject.
12-29-2012 04:34:05 PM
"At any rate, I also asked him how the update was released so I can pass the information along to people on sites like XDA and others. I wanted to know was the update a staggered release or should it have been available to everyone at once? He told me that from what he was told, the update was INITIALLY staggered, but as of right now, EVERYONE should be able to update to 4.1.2. So, there you have it. From the sheep's mouth. I hope this information is helpful for someone. I will post this on a few other websites I'm following pertaining to this same issue." So one story is that it's out for everyone and the other is that it's still rolling out. So I'm guessing that they have no clue what they're taking about or what we are taking about.
12-29-2012 10:30:30 PM
I've been unable to connect to my home wifi since i did the update yesterday. I get an error message that the wifi network signal is too weak. Everything was fine before the update. all my other devices are connected with no problems. battery pull worked for a few minutes then i got disconnected from wifi again. At&t tech support couldnt help. Any ideas?
I don't have your exact device so I'm not sure if this option is there, but you can check to see if this will help. Go to your Settings>Wi-fi and press the menu key. Select Advanced, then see if you have the option "Avoid poor connections". If you have this menu option and it is checked, uncheck it to see if this helps to maintain your Wi-Fi connection.
12-30-2012 11:54:34 AM
If somebody gets is update done in NJ or NYC, please let me know...I am trying to figure out if this update is only available only for fewstates. I am in Central NJ and have not receviced it yet. Thanks.
12-30-2012 03:18:40 PM
Phoenix, Arizona here. Still no update.
I was initially concerned that this was because of my semi-unique situation...
I bought my phone at full retail from AT&T and immediately called support to have it unlocked to be used on T-Mobiles much cheaper prepaid plan. I wanted the AT&T model tho so that I would have no issues with LTE connectivity or any fusses from them down the road should I return to AT&T. Both AT&T and T-Mobile directed me to use Samsung Kies to update to download any potential updates. This did not work for me. Like previous posters Samsung Kies told me that 4.1.1 was the latest version available for my device. I have been fiddeling with previously mentioned clock trick to no avail. I will continue checking daily.
12-31-2012 03:04:19 AM
Please do! The more people that get ticked off about this the better. Let them know you're frustrated with the issue. I feel like they are aware of the issue but have put it on the backburner, probably until after New Years. They probably don't think its a big enough to deal to be a priority.
12-31-2012 08:59:59 AM
No update yet in Chicago, IL. I've been trying over LTE and Wifi once every 24 hours since the initial release. Does anyone else from IL have it yet?
12-31-2012 09:08:51 AM
I can confirm that i have received the update.
It was a 178MB file OTA download WiFi only. And multiview is up and running without any issues. I am in Philadelphia area. So hopefully its getting pushed out more and more now.
12-31-2012 09:09:15 AM
12-31-2012 09:37:10 AM
12-31-2012 09:59:19 AM
Whoever is relying on an AT&T customer rep to know anything about an android 4.1.2 multi-view update for one specific Note 2 phone is going to be grosly disappointed. These are barely trained $10 per hour call center employees who probably get zero information on things such as this.
12-31-2012 10:56:13 AM
12-31-2012 11:14:12 AM
Maybe this post below helps to answer the 'how does AT&T roll this out' question.
Also, if you are one of those who have to wait xxx days since trying to trick the ATT update app...I'd suggest going to the AT&T store or calling a store first to see if they can manually update it/fix the timer situation for you.
Anyway, this is a reply I had to someone who posted what they heard from AT&T (on AC Forums):
Right. This is what many of us figured long ago, when the complaints started to roll-in.
But, interesting that you found out that it was by serial number...as opposed to region/location or some other method. I guess that is one way to do it. I got my update the first time I tried on the first day.
Serial starts with R21CA5xxxxx
12-31-2012 11:16:46 AM
12-31-2012 12:05:30 PM
12-31-2012 03:42:12 PM
But I still can't get update. .....
Customer service employees teams still say 4.1.2 is not released. .....4 out 5 actually said it. .....
A Rep. Wanted to prove 4 1 2 rolled out. ....and after I showed the lunk from AT&T.....thr rep closed the chat......ridiculous. ...
I live in Northern Virginia. ....
01-01-2013 09:51:18 AM
I just got the update for mywife's galaxy note 2. But I noticed that the premium suite is no longer installed. Anyone experienced this issue after the update? Thank you.