Tutor
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5 Messages
Samsung Captivate Problems
Trying Captivate after being Iphone user. Have done two factory resets. Besides the GPS not locking, slow to lock, and lossing lock, my biggest complaints are: 1) Slow screen scrolling 2) Yahoo mail app freezes or won't load at all. Yes have tried uninstall and reinstall. I wish email app on bottom bar would let you put in multiple email accounts. I have 2 Bellsouth.net and 1 gmail. 3) When holding phone in 1 hand and turning on or off, I have trouble NOT hitting the volume buttons. 4) When phone is in pocket, and slightest pressure is on any external buttons, the phone won't ring. It's the same as if you pressed button on incomming call to mute ringtone. 5) Sometimes if phone is off and want to turn on, holding power button does nothing. Will repeat several times until it finally turns on. 6) Settings, About Phone, System Tutorial, Begin button went to program once. Now nothing. This is even after factory reset. 7) Touch screen calibration seems to be off. Maybe only a few mm. But that enough to hit wrong icon. or url. There are more, but I will keep post short.
This complaint is petty, but it drives me nuts. Time on Splash screen. 24hr ( Military ) or 12 hr. I have set to 12 hr. Instead of saying 1:37pm, the clock will say 01:37pm. Come on Samsung. Get rid of the zero before the 1. Military would be 13:37.
erichamion
Guru
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637 Messages
13 years ago
Ah, that does explain the situation.
You might like to know that Samsung has their own warranty service, too. Normally that service is for repair, but if you'd like to see what they have to offer, you can call 1-800-SAMSUNG.
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5perl6
Tutor
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8 Messages
13 years ago
thanks again i talked to them already. of course they denied ever hearing of this or any other problem. they offered for me to send them the phone without sending a temp replacement. i dont have another phone. if the refurbished is as bad as this one i think ill cut my losses and get the i phone and stay away from samsung and any other items they might sell
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5perl6
Tutor
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8 Messages
13 years ago
fyi the phone has shut down 6 times already i woke up at 7am and its 10 40 am est zone
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5perl6
Tutor
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8 Messages
13 years ago
so my captivate has turned off by its self 12 times today its 12pm
i wish someone from at&t would read this and call me.
i think when my contract is up ill switch to verizon
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txSMT5600
Scholar
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51 Messages
13 years ago
ATT Addressbook will not sync. The phone tries to sync several times an hour and always fails. Last Successful sync was Oct 1st
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5perl6
Tutor
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8 Messages
13 years ago
they sent me a refurbished captivate and so far so good we will see
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osubucks1984
Contributor
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1 Message
13 years ago
I have to say after only having this phone for a month or so its becoming a real pain. I liked the phone when i first got it but am really starting to not like it anymore.
1.Everytime i try to access my email anymore it force closes the email application, it never updates the email correctly when it did work. It always said i had a new email when i really never did.
2. I can't update my phone anymore. When i first got the phone i was able to update it once but now it constantly tells me that it can't communicate with the at&t servers. And its stupid you have to wait 24 hours to try it again.
3. The phone runs slow from time to time either switching applications or just scrolling.
4. The fact that of all 4 pages of applications i have on my phone 3 of them is full of crap at&t has put on the phone that i will never use.
5. My clock widget that i have on the phone froze yesterday and everytime i restart my phone it always says it has problems loading the widget. So i have to remove it and reinstall it on the home screen everytime and then it finally works.
I really enjoyed this phone when i first got it but it seriously has been going downhill from there. I think i should have just stuck with the iphones and picked up the new iphone instead of trying something new because this phone isn't living up to what people said it was.
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Zandora
Master
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4.3K Messages
13 years ago
I wonder if you did a hard reset if all of your probs will go away?
Are you on the latest software release?
Have you already done a hard reset previously?
It really sounds as if there is a lot of software not playing nicely on your phone.
I would highly recommend doing a hard reset and then reinstalling the apps one by one AND TEST EACH ONE individually before installing the next one. There just could have been buggy apps that wonked out your phone.
I went on a downloading spree when I first got my phone. BUT I tested each app after installation. (By testing, I simply mean trying to do what you downloaded it for.) I caught two apps that wonked out my phone, to the point where I was getting FCs and had to do battery pulls to get my phone back up and running. I immediately uninstalled them after I got my phone running again. Phone's been fine since.
Good luck.
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Planorick
Contributor
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2 Messages
13 years ago
I did a hard reboot and the phone get worse.
Eating battery life - maybe 6 hours before it need charge
Many "force stops" of applications
Can't answer a call the first time it trys to ring in
This phone sucks
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Zandora
Master
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4.3K Messages
13 years ago
So sorry you're having such probs.
It just may be that you got a bad phone.
If you're within your 30-day trial, go back to the store and exchange it.
If outside of your 30-day trial, you might have to do a warranty exchange.
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