I am so freaking mad. As I was reading the last page or two I got my hopes up, just to have them crushed again. I filed my complaint with the BBB. They sent it to AT&T and AT&T contacted me, unfortunately I was unavailable at the time and missed the call. They are supposed to call me back tomorrow.
I literally don't even care anymore. I check this forum everyday, check different websites for information, everything. And all I get it "we're working on it". That answer is not sufficient anymore AT&T, in case you haven't noticed. You might not be worried about to "few" customers your going to lose from this but just think. We're going to tell our friends and family, who's going to tell their friends and family, who's going to tell their friends and family. Eventually people are going to sick and tired of your crappy customer service. Not just us customers who are waiting for the JB updates on our HOX but everyone.
Example of the crappy customer service:
My boyfriend had to call AT&T the other day and get his internet fixed. The rep on the phone kept trying to get him to change settings and stuff. I told the rep that he probably just needs to update his date package so he can get 4G. Well the rep basically told me I didn't know what I was talking about. But after it was all said and done he apologized to me because I was right! It's pretty sad that I had to Tell him how to do his job.
Moral of the story: AT&T, if your reps don't know how to do their jobs, then don't put them on the phone to help us. And you need to start informing your reps so they can inform us. This is so ridiculous.
If someone said "Hey I'll pay your way out of your AT&T contract if you switch to Verizon" I would so it in a heartbeat.
This isn't just about the HOX and the JB anymore. It's about how you could care less if your customers are happy or not. You must have forgotten that we are the ones who pay your bills. If it wasn't for us, there would be no AT&T. You need your customers way more than your customers need you. There's plenty of other carriers to switch too.
We're not even asking that much: "Just give us more information on the update." "When is it coming?" "Is it even coming?"
Those aren't hard questions..."Do I want to leave AT&T for Verizon?" That's not a hard question either.
cathy2981
