Htc One X update?

[lomelir]

Go ahead, void the warranty........ I bet you'll be changing your device soon anyway....... the AT&T marketing game!!!!

How funny pleople paying $6 or $7 a month for extra warranty, never using it, the after two years replacing their devices, or if the do use it; had to pay deductible of $200 and then months later replacing for an update for another $150+.......the AT&T marketing game!!!!

thank you LORD!

[rturne]

This is horrible. If you're not going to update the software, just say so. Tell us something. AT&T has really dropped the ball on this one.

[LuckColts12]

The "extra warranty" mentioned in that post does not profit the carrier. For AT&T this is handled by a 3rd party insurance company (because it is insurance, not extra warranty) called Asurion. The insurance company sets the costs of device premiums and deductibles, they only bill it through the carrier for convenience.

[swh-usa]

you need to post this at the top of this string. Also is the update from 4.0.4 to 4.0.5?

[Behemyth]

I've been saying this forever. I think it's funny how phones that are two years old are starting to get Jelly Bean, and we still don't have it. Heck, international S2's have it already. Rediculous.

[chado2184]

I seen where HTC said Att may push it out the 5th or8th of this month

[jamileh]

Hey guys...

We are aware that Jelly Bean 4.1 is available from Google  and are currently working to certify the software and will make it available to our customers as soon as possible.

[htcphoneman]

Thank you for the generalisity of yours comment. That enhances our hope for an update in the nearness of the futures. AT&T is the one of numbers!

[redpoint73 ACE - Wizard]

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lomelir wrote:

How funny pleople paying $6 or $7 a month for extra warranty, never using it, the after two years replacing their devices, or if the do use it; had to pay deductible of $200 and then months later replacing for an update for another $150+.......the AT&T marketing game!!!!

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Its called insurance, not an "extra warranty".  Warranties typically only cover manufacturing defects, while insurance covers damage or loss by the user (the AT&T insurance covers just about anything).  You can discontinue the insurance at any time, and I would personally say its not beneficial to have for any more than a year or so.  As you suggest, the device is obsolete enough after that, that many people would be better off just buying a more up-to-date device.  But everyone's situation is different.

Insurance is not a bad idea for people that are prone to damaging or losing devices.  If you lose and wreck the phone in the first year, its still much cheaper than buying a new phone.  Personally, I've owned 4 different smartphones over 5+ years, and have never destroyed or lost a phone, and never had insurance.  But again, everyone is different.

Of course whether you use it or not is the big question.  But with any insurance, you have some benefit of peace of mind, even if you don't use it.

[redpoint73 ACE - Wizard]

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billd104 wrote:

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lomelir wrote:

brick....brick...brick,

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If you root you void warranty.

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AT&T reserves the right to void your warranty, if the phone is modified (such as rooted).  But in reality, I've seldom (if ever) heard of AT&T denying warranty service for a rooted phone.

[redpoint73 ACE - Wizard]

There are already several other threads about this topic.  Making yet another, with the same old complaints, adds nothing to the discussion.

[redpoint73 ACE - Wizard]

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boyevil wrote:

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Do they pay you to be this oblivious? I write code.

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Insulting someone just because they don't agree with your opinion (and telling us of your awesome resume) shows that you are narrow-minded, immature, and not deserving of any further discussion.

If you are really all that tech-savvy, you wouldn't need to care about official updates. Just unlock the bootloader and be done with it.

[garretttv]

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jamileh wrote:

Hey guys...

We are aware that Jelly Bean 4.1 is available from Google  and are currently working to certify the software and will make it available to our customers as soon as possible.

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First, I appreciate you providing some information on AT&T's behalf.  However, is there any way we can get any information regarding what is happening that is delaying this process?  Why does AT&T provide zero transparency on an update that is severely lagging behind?  Is there a way you could setup some sort of forum to provide weekly updates regarding what is going on, in the way other Telecoms actively do?  It's tremendously frustrating as a customer to be loyal and also completely disgreagrded and unserved. It makes me struggle to understand why I've chosen to stick with AT&T for so long.

[garretttv]

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redpoint73 wrote:

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boyevil wrote:

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Do they pay you to be this oblivious? I write code.

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Insulting someone just because they don't agree with your opinion (and telling us of your awesome resume) shows that you are narrow-minded, immature, and not deserving of any further discussion.

If you are really all that tech-savvy, you wouldn't need to care about official updates. Just unlock the bootloader and be done with it.

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or perhaps this is just another person (like myself) who are using this phone as a work-reltaed resource and dont have the option to unlock and mod the device.  you know, just some of those measly little customers who actually depend on AT&T to help us out a little bit. to each his own.

[htcphoneman]

I don't think anyone is discussing at this point. People come on here to complain, and don't want to spend time searching for other complaints. They want Jelly Bean yesterday, and just want to vent their frustration. 

[Lizmacq]

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chado2184 wrote:
I seen where HTC said Att may push it out the 5th or8th of this month

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Where did you see this?

[LuckColts12]

No, this discussion is regarding the 4.0 to 4.1 update.

[kgbkny]

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swh-usa wrote:

you need to post this at the top of this string. Also is the update from 4.0.4 to 4.0.5?

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4.0.5 doesn't exist. 4.0.4 was the final version of Ice Cream Sandwich.

[boyevil]

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redpoint73 wrote:

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boyevil wrote:

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Do they pay you to be this oblivious? I write code.

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Insulting someone just because they don't agree with your opinion (and telling us of your awesome resume) shows that you are narrow-minded, immature, and not deserving of any further discussion.

If you are really all that tech-savvy, you wouldn't need to care about official updates. Just unlock the bootloader and be done with it.

---

I wasn't insulting you. I come from old school flame wars, if I were insulting you, trust me it'd be more clear than that. For your information, I have 2 phones, the 1x and the I4G. I run stock on the 1x because I depend on it for service and am keeping the warranty valid on it. The I4G I multi-boot CyanogenMod 10,1 which is JB as well as a ported vs of the Rogers 1x update, which is how I know for a fact that the function of the update is NOT the problem, but that it can only be taking more time because bloat is being added to it, and/or functionality taken away.

So if  you don't want to end up getting insulted, I would be careful who's credentials you are calling into question.

[lomelir]

Re: Galaxy S2 shutting off in idle mode

Returning to our original conversation:

It's nice for the employees of AT&T to at least reply and letting us know that it's a work in progrees the update.

THX

[gsleon3]

Okay...What, does AT&T (AKA: The Evil Empire with their Deathstar Logo) pay you to troll & proc;aim its virtues? 

Pretty much EVERY upper mid-eschelon & large carrier HAS released the JB update for the One X or the indetical One XL. From Canada to Europe, the carriers with the Snapdragon powered HTC device have updated it. The is besides the point however, regardless of whether it is powered by Qualcomm or a Tegra chip. All it says is that the Tegra got published first because the overseas carriers aren't as big a P!TA as AT&T. Is also shows that we have a backwards system here thanks to AT&T's lobbyist. You guys are operating these devices on my airwaves, the publicly owned bandwidth that is SUPPOSED to be leased via the FCC in the publics best interest. Yet somehow we pay more for service that is accompanied by subpar customer service, which updates & support clearly are a part of. This also hints as to why AT&T has lost it's Cingular touch & become rated dead last for customer service by Consumer Reports & why they are trahed by many blogs & online tech publications. 

Secondly, the QC powered device has been out on numerous carriers for several weeks & AT&T has had it for several months. Even some of the MVNO's have updated this device, or a nearly identical model when it comes to processor & other internals. You have to realize that people complain about this OVER & OVER because they PAY MORE for AT&T service. When you pay more for a service that is essentially the same everywhere, you EXPECT MORE, which is not unreasonable. AT&T's size has nothing to do with it, it is just another excuse. If they are overly bloated & full of beauracracy, that is the CEO & boards fault & is something they need to address & rectify, instead of using it as an excuse.  The reason AT&T hasn't released the update is plain & simple, bad customer service. They want to push the One X+ as possibly the only solution to a One X Jelly Bean device. Only after they are satisified with their X+ sales numbers or if sales drop off, will they then consider updating the device.  

One day in the near future this WILL CHANGE. Whether it is because Google or another company rolls out a new technology giving consumers more options, or whether people just get fed up with the way they are treated by companies, especially companies utilizing publicly owned resources, & they take matters into their own hands, or begin taking control of their service with their pocketbook. AT&T may be raking it in now, but mark my words, that money will be short lived due to AT&T's shortsightedness, because you CANNOT treat customers the way they do & expect folks not to flee as other options become available. People WILL NOT keep paying AT&T more for less.

[gsleon3]

I am tech-savy & have been a member of XDA just about from it's inception. However, there is only so much you can do, unless you enjoy bugs that require a blind fix, untill AT&T releases the firmware & the source becomes available, you are kind of stuck. Sure, you can use AOSP or AOKP source, but doesn't that defeat the purpose for most, I mean if I wanted a Nexus device I would have bought one. But I think most people that buy an HTC product do it in part for HTC Sense.

Unless you are saying you know of a way of obtaining all the ril files, modules & other source that varies from country to country. If that is the case, please tell.

[htcphoneman]

Yes. That was the nice of the person to tell us the know that we knew before this time. They provide the top of the notch service for the all customers. Do you remember the Cingular companies. That was the good.

[Tomnationwide]

AT&T simply does not respect the customer in a way that the customer agrees with in this regard. This doesn't mean they have no respect for their paying customers it just means they have priorities that they consider more important than servicing existing customers. Verizon has been pillaging them for years now and that takes its toll.

[Tomnationwide]

As I said in a previous commentary regarding this subject, AT&T doesn't respect its customers in the same way they wish AT&T to. They value your business, they work to make your experiences pleasant and appealing, they try to make certain you have a broad range of coverage and service, but they are missing the type of etiquette that other companies are starting to value. Thsi is why all of the major carriers are offering these upgrades first. It's important to customers. AT&T doesn't want to give you what you want, rather, they are currently being forced to give you what the think you need in order to stay competitive in a market being dominated by Verizon.

[jacupdavid]

Give us update or give us verison! Did you forget about your flagship phone HTC one x? we want to see the jelly bean update we are getting pised off at the delay! it's no longer just an update its a loss in customers and money. you deceived us and we want what we deserve! JELLY BEAN UPDATE HTC ONE X!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! PEACE ATT

[Tomnationwide]

http://forums.wireless.att.com/t5/Android-Discussion-and-Support/Htc-One-X-update/td-p/3378599

Last page. They did reply.

[gsleon3]

Maybe, but in the mean time, AT&T is definitely not helping their business partner, HTC, recover from the rough couple of years they have been having. In fact, I'd say just the opposite. If you look at the social sites, you see customers ripping HTC for their lack of updates in the US, on AT&T in particular. 

If HTC really had any half way inteligent leadership, kind of like what AT&T is missing, they would take control of the updates & remove that power from the hands of the carriers, much like Apple has done & to a lesser extent Samsung. Even if AT&T tried to strong arm HTC, all they'd have to do is launch an online markeplace for their devices & sell them unlocked directly to consumers at fair prices. If they added a garunteed update period, they would have a goose that lays golden eggs. Google with their Nexus devices has shown clearly that even mediocre devices sold in a haphazard fashion on Google Play, if fairly priced will sell in droves. Look how often & in how many countries the mid-tiered Nexus 4 is selling out. A device like the One X+ with adequate storage & quality construction could sell for more & probably end up neting HTC more in proffit, not to mention what it would do for their reputation & their brand. It would be a new & well needed additional service, to buy direct with the knowledge of garunteed updates. A company that did that would have my loyalty & support. As I am a bit of an activist & contributor to the development community, that type of word of mouth PR is more priceless than Super Bowl add time.

As all these devices & carriers become more identical in terms of offerings & services, good customer service becomes the thing that sets companies apart. If you are going to get bad service, then why not save 50% or more & go the MVNO route? No contracts, No data limits & while you may pay 500 to $600 for a high end device, if you are anything like me, 3 line after a year & two new phones, I am still ahead $1080.00 after one year. I'll tell you what, in Dallas at least, Straight Talk is gaining ground because you can buy a sim pack that includes an AT&T sim, a T-Mobile sim & an AT&T micro-sim. It costs nothing to switch your number between these sims & the HSPA+ speeds in many areas are approaching 15Mbps down & 5Mbps up, even on the MVNO's. Those speeds may not be LTE fast, but they are as fast, 7 even faster in many cases, than the average persons home broadband speeds. If you don't notice issue via broadband at home, then 90% of the time that 15/10 spped is going to be more than adequate for you in your daily mobile usage.

[LuckColts12]

Wow, really disappointed to see that this thread has become a gripe/rant topic rather than an actual discussion about when to expect the 4.1 update for the HOX. I was hoping to see the conversation stick to info that may be of any value to it's readers/contributors. I guess when people run out of newly discovered or not widely known info they let idle hands take over for a while.

[lomelir]

GET THIS PEOPLE ! ! ! !

AT&T has done it again ! ! !

Their unfair actions to the owners and even to the developers community are showing, so bad there is not enough prove....

Check this up:

I went to the HTCDEV site to proceed and unlock my bootloader, and guess....... AT&T has blocked their token codes to unlook the HOX devices.

I'm not the only one getting this experience:
MODACO SITE WROTE: "In the past, HTC shared that they wanted to help out devs by trying to stick to a "no-locked bootloader" policy. They even released the HTCdev tool to help people unlock the phones. Unfortunately, AT&T may have other plans. Apparently, a report from a dev that has the new phone indicates that his AT&T HTC One X gives the above error when he tries to unlock it. Here's a quote with some more details,If this is the case does it make you have second thoughts about the AT&T HTC One X?"

Other developer wrote: "The same 'MID ERROR 160' that I have experienced is also happening to units being delivered to customers today, and has apparently has been present on other AT&T devices in the past. This points to the fact that for whatever reason, the AT&T devices are deliberately not unlockable. We have had confirmation that Rogers One X units (essentially the same hardware) do unlock fine, which does lead us to think that this is not an accident!"

So even that HTC company writes to the developers community and assist them in unlooking and freeing the device as owners of it, AT&T sticks to their guns and disallowes and over rules any intent on HTC to commit on this manner.

Or maybe AT&T just blocked all intents of unlooking for one only reason; very soon JB will drop.

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