Htc One X update?

[Shall4u2]

Your question is not off however the experience I had with the Samsung Galaxy S is this: The phone came with Android 2.1, Eclair. AT&T advertised this device with the promise that the update to 2.2,  Froyo would happen very soon. Those of us with that device waited and waited for this update for many months and finally it did arrive. Android 2.2, Gingerbread arrived several months later. Some of the rumors were that AT&T was going to jump from 2.1 to 2.3 and this did not happen. From my experience, the update to the One X will be 4.1 Jelly Bean. Now we are seeing striking similarities between the marketing of devices on AT&T; the promise of OS upgrades in order to entice us to purchase their phones. They fulfill the promise however it is on their schedule. We can make as much noise as we like but AT&T will upgrade the One X when they are ready and no sooner.

  The only ways around this are to either but a non-branded device (Nexus) or root the phone and flash a custom rom. Also, be careful what you wish for: I have a Nexus 7 and a Nexus 10 and they both came with Android 4.1 Jelly Bean. Out of the box they ran very well and when Google updated both to 4.2 and a multitude of issues have cropped up.

[Shall4u2]

Gingerbread was Android 2.3, sorry!

[garretttv]

Yes, the idea of skipping an interation of the OS, going straight to 4.2, is a fine one, but probably unlikely.  I think ATT amd HTC have been probably taking their time to really fine-tune the update, and also for ATT to include as much of it's useless software as possible. Who really, knows, though.  The only thing I would bet on is that there's no rush from either HTC or ATT to get this update out and that, to me, it will almost surely be a 4.1 version of JB and will be the first and only OS version update this phone ever sees.  Everything else is going to the One X+ since it's more similar to the versions of this phone that exist worldwide.  As far as the HOX hardware composition goes, our Dual-Core S4 AT&T version of this phone is in the vast minority of HOX devices worldwide.  Once again, it's just the plight of the early adopter.  

[redpoint73 ACE - Wizard]

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Behemyth wrote:
redpoint - There is no reason that AT&T cant keep up with the other cell phone carriers out there. I find it funny that you say they have different standards and personnel.

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I was just saying that every company has a different way of doing things, and different priorities.  I'm not saying its right way for AT&T to do things, or that they can't do it better.  But several people are asking "why is the update delayed" and my answer is the reason why.

Also, just because AT&T is a large company, does not mean it can get things done quickly.  Large organizations very often have trouble getting things done quickly, since there are too many layers of management/bureaucray, too many or too formal approval processes, etc.  Anyone that has worked for a large company can probably attest to this.  And this is when the company actually WANTS to get something done, that can make them money.  Which is not really the case for a firmware update.

I don't want to sound like I'm justifying AT&T dragging their feet.  But on the other hand, its tiresome to read the exact same complaints over and over (bringing nothing new to the discussion), with no critical thinking about the other (AT&T) side of the issue.

[boyevil]

You're just fooling yourself. The only thing they had to do was port the rogers OTA. No they have to jam it full of at&t bloatware along with whatever apps they can make a couple bucks to put on it.

There is no logical reason they couldn't have put out SOME JB update.

[garretttv]

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redpoint73 wrote:

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Behemyth wrote:
redpoint - There is no reason that AT&T can't keep up with the other cell phone carriers out there. I find it funny that you say they have different standards and personnel.

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I was just saying that every company has a different way of doing things, and different priorities.  I'm not saying its right way for AT&T to do things, or that they can't do it better.  But several people are asking "why is the update delayed" and my answer is the reason why.

Also, just because AT&T is a large company, does not mean it can get things done quickly.  Large organizations very often have trouble getting things done quickly, since there are too many layers of management/bureaucracy, too many or too formal approval processes, etc.  Anyone that has worked for a large company can probably attest to this.  And this is when the company actually WANTS to get something done, that can make them money.  Which is not really the case for a firmware update.

I don't want to sound like I'm justifying AT&T dragging their feet.  But on the other hand, its tiresome to read the exact same complaints over and over (bringing nothing new to the discussion), with no critical thinking about the other (AT&T) side of the issue.

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as much as I do agree with you that large companies often belabor the life out of any process (I see this every day...), ALL of these telecoms are big companies and others haven't had the delays getting this specific phone's update out in the way that ATT has.  In fact, even ATT itself has had other phones updated in MARKEDLY less time than this HOX.  So, though I do agree that there can be lackadaisical time frames from large companies, I think all of these telecoms are above the threshold of what would be considered a 'large' company and are essentially all beasts of the same ilk.  Saying this phone may have delayed updates due to AT&T's size sounds like, at the very best, an excuse. Yes, the complaints are pretty well played-out, but I don't know how they can be considered unjustified or overdone at this point.  AT&T is really just dropping the ball on this.  Dropping it hard...

[bob550]

Perhaps the delay has something more to do with Apple's past injunction against this handset. HTC and AT&T may be taking greater pains to roll this out so as to not fall out of compliance with the requirements. Others have suggested that AT&T would prefer its HOX owners to migrate to the new One X Plus, and therefore have already given up on updating the HOX. The flaw to that argument is that there would be no current HOX owner eligible for a 24 month subsidized handset upgrade at this point. Regardless, AT&T and many other companies will not outwardly level with their customers due to the ever-present possibility of negative publicity. So, don't expect a big confession any time soon to explain the upgrade delay.

[redpoint73 ACE - Wizard]

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boyevil wrote:

You're just fooling yourself. The only thing they had to do was port the rogers OTA. No they have to jam it full of at&t bloatware along with whatever apps they can make a couple bucks to put on it.

There is no logical reason they couldn't have put out SOME JB update.

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Completely missing my point.  Of course its not what they "had to do".  But no amount of complaining is going to change the fact that AT&T is going to do what they WANT to do, and its not going to make the update come any faster.

Furthermore, AT&T and Rogers are NOT the same.  Rogers allows bootloader unlock, and AT&T does not.  I wouldn't be surprised is AT&T is instructing HTC to make specialized changes to the AT&T ROM to fix past root exploits (which they have done for every OTA for this phone to day), and other security measure, both within the ROM and the bootloader.

We can all make speculations on what is taking so long.  But the fact of the matter, unless you are someone deep within AT&T, their process is completely opaque, and none of use will ever know what takes them so long.  We are all just guessing.

The update will come when it comes.  AT&T isn't going to tell you when that is.  They aren't going to give any reason why it hasn't been released yet.  That is always how its been.

[mike.persell]

Looks like AT&T and HTC meant early January 2014 for the HOX update.

[billd104]

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mike.persell wrote:

Looks like AT&T and HTC meant early January 2014 for the HOX update.

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Where do you see that information? The update will be released soon, just chill people. 

[billd104]

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Shall4u2 wrote:

Your question is not off however the experience I had with the Samsung Galaxy S is this: The phone came with Android 2.1, Eclair. AT&T advertised this device with the promise that the update to 2.2,  Froyo would happen very soon. Those of us with that device waited and waited for this update for many months and finally it did arrive. Android 2.2, Gingerbread arrived several months later. Some of the rumors were that AT&T was going to jump from 2.1 to 2.3 and this did not happen. From my experience, the update to the One X will be 4.1 Jelly Bean. Now we are seeing striking similarities between the marketing of devices on AT&T; the promise of OS upgrades in order to entice us to purchase their phones. They fulfill the promise however it is on their schedule. We can make as much noise as we like but AT&T will upgrade the One X when they are ready and no sooner.

  The only ways around this are to either but a non-branded device (Nexus) or root the phone and flash a custom rom. Also, be careful what you wish for: I have a Nexus 7 and a Nexus 10 and they both came with Android 4.1 Jelly Bean. Out of the box they ran very well and when Google updated both to 4.2 and a multitude of issues have cropped up.

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I agree, The Nexus 7 was much more pleasant to get along with running JellyBean 4.1. 4.2 so far is hideous.

[mike.persell]

Just orered the Nexus 4.  AT&T can have the HOX...

[David37034]

, what you should know is that the carriers are the ones who select the release date for the software updates on the phones, and for contractual agreements we are not authorized to release this type of information, I would love to have you good news and give you the release date, but the information is restricted even to us, just to avoid leaking classified information.

We sincerely appreciate your understanding and patience about the situation, if you like to request more information about the release date of the update you can refer to your carrier and they may provide you with that information.

As always, we are here to answer any technical questions or concerns you may have between 6am to 1am EST, 7 days a week for your convenience, or by phone at 1-866-449-8358. Feel free to visit us a/www.htc.com/us/support. Thank you for being a member of our HTC community and I would like to wish you a great day.

Let me know if I have successfully answered your question, please click here to complete this.

To send a reply to this message, please click here.

Sincerely,

Edgar

HTC

[mike.persell]

Really getting hilarious...

Link in previous message results:

Sorry, the page you’re looking for can’t be found.

[LuckColts12]

You have to delete the period from the end of that link for it to work, but it only takes you to HTC's support page.

[LuckColts12]

This may or may not mean anything, but in the "Device Tutorials" section of the AT&T website the following text appears in the setup instructions for MS Exchange email on the HOX: " NOTE: This step may not be required with Android 4.1 software. Skip to step 2 of the security set up process." http://www.att.com/devicehowto/?_requestid=487239 . I may be wrong, but this at least makes me thinking they are prepping for the 4.1 release, granted way late.

[mike.persell]

Fat fingering and just not paying attention on my part, thanks.

I've had a wonderful time with HTC - AT&T. 3 phones in 90 days, all broken in some form or another. Makes for a real sour attitude in my case.

Thanks for the clarity.

[boyevil]

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redpoint73 wrote:

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boyevil wrote:

You're just fooling yourself. The only thing they had to do was port the rogers OTA. No they have to jam it full of at&t bloatware along with whatever apps they can make a couple bucks to put on it.

There is no logical reason they couldn't have put out SOME JB update.

---

Completely missing my point.  Of course its not what they "had to do".  But no amount of complaining is going to change the fact that AT&T is going to do what they WANT to do, and its not going to make the update come any faster.

Furthermore, AT&T and Rogers are NOT the same.  Rogers allows bootloader unlock, and AT&T does not.  I wouldn't be surprised is AT&T is instructing HTC to make specialized changes to the AT&T ROM to fix past root exploits (which they have done for every OTA for this phone to day), and other security measure, both within the ROM and the bootloader.

We can all make speculations on what is taking so long.  But the fact of the matter, unless you are someone deep within AT&T, their process is completely opaque, and none of use will ever know what takes them so long.  We are all just guessing.

The update will come when it comes.  AT&T isn't going to tell you when that is.  They aren't going to give any reason why it hasn't been released yet.  That is always how its been.

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Do they pay you to be this oblivious? I write code. It would take a few seconds to lock the bootloader. As for root exploits, that explination ignores the fact that delaying it this long is causeing more people to not only consider rooting, but more dangerous to them, find out about rooting.

If they cared at all about any more than a buck, they would be in this forum answering for it themselves.

[oxlong27]

Agreed. If an att rep would answer here it would be a generic canned response anyway. I've been with att fifteen years and I'm fed up o got two months and I'm taking my unlocked onex to prepaid . Att's lack of updates and customer care disguists me. Goodbye att

[guyshomenet]

Being a former IT guru and someone who managed large and complex software roll-outs, I can think of dozens of reasons why AT&T is taking its time to send an Android update to HTC One X owners.

But your time is up.

I bought my One X last fall (sadly right before the One X+ was announced) with the expectation that the Android 4.1 would be available before Thanksgiving (the One X+ shipped with it). Now the entire planet, except AT&T customers, have seemingly received their updates.

Bottom line: AT&T, your time is up. Barring fatal defects, you should have this in our hands (or should I say handies) by now. I bought in September and it is now February. Get your act together or start looking for new customers.

[garretttv]

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LuckColts12 wrote:
This may or may not mean anything, but in the "Device Tutorials" section of the AT&T website the following text appears in the setup instructions for MS Exchange email on the HOX: " NOTE: This step may not be required with Android 4.1 software. Skip to step 2 of the security set up process." http://www.att.com/devicehowto/?_requestid=487239 . I may be wrong, but this at least makes me thinking they are prepping for the 4.1 release, granted way late.

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could be confirmation bias, but good catch

[garretttv]

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David37034 wrote:
, what you should know is that the carriers are the ones who select the release date for the software updates on the phones, and for contractual agreements we are not authorized to release this type of information, I would love to have you good news and give you the release date, but the information is restricted even to us, just to avoid leaking classified information.

We sincerely appreciate your understanding and patience about the situation, if you like to request more information about the release date of the update you can refer to your carrier and they may provide you with that information.

As always, we are here to answer any technical questions or concerns you may have between 6am to 1am EST, 7 days a week for your convenience, or by phone at 1-866-449-8358. Feel free to visit us a/www.htc.com/us/support. Thank you for being a member of our HTC community and I would like to wish you a great day.

Let me know if I have successfully answered your question, please click here to complete this.

To send a reply to this message, please click here.

Sincerely,

Edgar

HTC

---

"...to avoid leaking classified information."  I like how informing your customer of anticipated dates of software upgrades is considered 'classified', or for taht matter even acknowledging that you're doing anything to work on teh OTA or that you even comprehend the existaence of the next version of software. chalk one up for the opponents of customer service.  no wonder ATT gets shredded in customer satisfaction surveys year in and year out.  at least they're quick to send me an automated call and email every day for a week straight to inform me that my bill's due date have been changed by 1 day.

[James_B]

Jellybean and HTC ONE X       I do not believe we will get jellybean. Been here before and seen this pattern. Always the same. The silence from ATT speaks volumes. I started with android 4 years ago. Then it was called Inspire and like the One X the timing of release date and where we are today, and this time around a another OneX+ has come out. And a new phone Is about to be released by HTC. As with the Inspire it got glowing reviews, As the One X and the One X+. Then the reviews change,we here of problems and bugs and glitches. And nothing from ATT. I have been reading blogs support forum android forums for 4 years. And this time around is no different. It is almost funny people come on saying no more for me, done with Htc ,done with ATT. And worst people make excuses for ATT. What I see is this,you want to believe the update is around the corner. Then it does not come, and then you say you are leaving ATT and not buying another HTC phone. I really do not blame HTC for not getting the update. I blame ATT. No matter what you say we bought our phones from ATT not HTC.  HTC makes some nice phones. And I like my HTC ONE X. But  I believe no jellybean from ATT for me. BYE

[htcphoneman]

I've had my phone since September. Not one update, patch, fix, etc., on my phone in 5 months. What is up? There are a couple of minor issues I am having, but that is another post. If they didn't announce that the HTC One X was getting JellyBean, it might not be as upstting. Sorry, my life is pretty boring, so a phone update is a big deal to me.

[silverado08]

Re: Htc One X update?

Options

‎01-19-2013 07:22:33 PM

AT&T will not be updating htc one x to jelly bean. You will need to get htc one x+.

[silverado08]

AT&T will not be updating htc one x to jelly bean. You will need to get htc one x+.

[billd104]

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silverado08 wrote:

Re: Htc One X update?

Options

‎01-19-2013 07:22:33 PM

AT&T will not be updating htc one x to jelly bean. You will need to get htc one x+.

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Absolutely false.

[billd104]

AT&T will not be updating htc one x to jelly bean. You will need to get htc one x+.

[lomelir]

LOL....... KEEP WAITING......LOL

Adding to what James_B said:
We just throw promeses of firing AT&T, that take for ever with updates, but we still being so loyal. It's so true. AT&T does not really cares; that's why they released the HTC One X+, because they know that people that has the money to spend and are silly enough will not wait and just do early upgrades, extend contracts etc. just to get to JB.

The update will come..... eventually, by then half of HOX owners will be ready for the next phone. So it's all a marketing strategy. HTC will keep selling phones to AT&T, and AT&T will keep making 200% profit, plus service charges.

If you want it your way? then root your phone, do what you please with it. You are paying for it anyway. Just make sure you don't end up with a bick in hand.

It's your choice to wait on JB.

[billd104]

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lomelir wrote:

LOL....... KEEP WAITING......LOL

Adding to what James_B said:
We just throw promeses of firing AT&T, that take for ever with updates, but we still being so loyal. It's so true. AT&T does not really cares; that's why they released the HTC One X+, because they know that people that has the money to spend and are silly enough will not wait and just do early upgrades, extend contracts etc. just to get to JB.

The update will come..... eventually, by then half of HOX owners will be ready for the next phone. So it's all a marketing strategy. HTC will keep selling phones to AT&T, and AT&T will keep making 200% profit, plus service charges.

If you want it your way? then root your phone, do what you please with it. You are paying for it anyway. Just make sure you don't end up with a bick in hand.

It's your choice to wait on JB.

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What's a "bick"??

[lomelir]

brick....brick...brick,

[billd104]

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lomelir wrote:

brick....brick...brick,

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If you root you void warranty. If your device bricks with an AT&T update you get a replacement device.