HTC Inspire issue with phone freezing

[gmacbasball]

I keep having the same issue and have had the phone warrantied once for this already.  When my phone is on and booted, when I click on the button to take my phone out of sleep mode, the screen will come up where I am supposed to slide the bar down to unlock the phone.  However, the screen will freeze and not allow me to slide the bar.  Then when I try to take the phone out of sleep mode again for the next several minutes, the screen will stay black, but the home, menu, back, and search buttons at the buttom of the phone will be lit up.  When I took my first inspire in to the warranty center they said this was a known issue and that HTC had an update comiing out to fix the issue.  However, a couple months later and a new phone, the issue is still persisting and getting worse everyday.  Has anybody been able to get past this without getting a completely different model phone?

[hardhat harry]

Sorry, first time I've heard about this issue.  If you don't get a response here soon, check over at xda developers.

[ghostryder ACE - Wizard]

First I've heard of this as well. My Inspire is rooted and has a different ROM (operating system) and I've never had an issue. If you don't want to root and flash a different ROM (you can read about this at xda-developers.com), then I would take it back again.

[sitnsidewayz]

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gmacbasball wrote:

I keep having the same issue and have had the phone warrantied once for this already.  When my phone is on and booted, when I click on the button to take my phone out of sleep mode, the screen will come up where I am supposed to slide the bar down to unlock the phone.  However, the screen will freeze and not allow me to slide the bar.  Then when I try to take the phone out of sleep mode again for the next several minutes, the screen will stay black, but the home, menu, back, and search buttons at the buttom of the phone will be lit up.  When I took my first inspire in to the warranty center they said this was a known issue and that HTC had an update comiing out to fix the issue.  However, a couple months later and a new phone, the issue is still persisting and getting worse everyday.  Has anybody been able to get past this without getting a completely different model phone?

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Do you know if your phone has the Gingerbread upgrade installed? Have you tried a factory reset? I have read using a live wallpaper can cause this issue at times. Also, consider if an app you may be installing is causing this.

[Krista526]

I have had the same issue, but only for a month or two. I thought it may be apps, even tho I have very few, so I uninstalled all recent ones. No.change. it is so frustrating!! Sometimes it will do that and I will get a call but it remains black.

[damionpat]

No! I have had four different inspire phones all of which had this same problem. They also tend to call people at random when the phone is just sitting on the table and some times when I'm on a call it will just it will do it as well. Tech support told me its because of the apps I have on my phone but the ironic thing is I only have the apps that come with the phone from the at&t store. The told me that the only other thing I could do is send it in to HTC so the could look over it. I can't wait a month while the check out my phone. What am a suppose to use, they don't give you one u can use while its been looked at. They then told me to just buy a new one. I just paid another 100 to get this one. It really is a joke.

[redpoint73 ACE - Wizard]

I don't know what the official policy is, if there even is one.  But 4 defective phones is a lot, so I would call AT&T and insist on them replacing it with another model phone.  Ask for a supervisor or otherwise escalate if they refuse.  Pretty sure I've read of customers on here that have switched to a different phone with less than 4 lemons.

[JFizDaWiz]

I would contact HTC since they made that awful phone

[ddgrgrl]

yes i'm having the same problem and att doesn't give a crap about it.. THey know this is a problem but continue to sell this phone. So i can deal with it or pay 125 for an insurance claim since my phone is 4 days out of warranty.. Yes my second phone in one year that has done this. They won't upgrade, they won't replace and they pretty much told me i'm screwed. I'm tired of att and their lies..

[bfort3msn]

I have been having the same issues with my Inspire. I just called AT&T yesterday and they are willing to replace the phone but with the same model.  I was hoiping to get something different but they stated that was not an option.  This is the second one I had I had to take the first one back in less than two weeks for doing the exact same thing.  The phones are over priced and it just irks me that you have to jump through hooops with what they call the  newest technology just to get a replacement.

[ddgrgrl]

that is exactly why i'm leaving att.. they know this phone has issues but they won't replace with a different model.. They won't pull them from the shelves. They don't give a [word filter avoidance] about the customers

[daniszewskim]

I have had the same issue with my Inspire but it always worked eventually. This past wednesday the same problem happened but I was unable to slide the bar to unlock the phone at all. It would only go to sleep mode or come out of it. I called tech support and they said it is because of 3rd party apps, which i have none, and they were able to get it working again. Today while at work the same thing happened. I did what tech support told me to do, take the battery and SD card out, wait, replace and then turn it back on. It worked previously but has yet to do anything this time. I have done that about 15 times and i got it to work for 10 seconds and then it frooze again. So same issue but more sever it seems.

[alyssanm123]

I have the same problem EVERY day, and I have to remove the battery completely because the phone freezes. They have never offered to send me a new phone, but I wouldn't want the same phone again, anyway. Mine has been doing this for months. I've been into AT&T begging for help/suggestions/solutions, but even the managers know the issues and tell me there's nothing they can do. I'm willing to pay a little extra to get a different phone; no one should be forced to stick with something that doesn't work.

To my knowledge, HTC has not offered a software upgrade or any other solutions; the Inspire will become obsolete. Really wish they'd first help those of us with the phone..

[churley28]

I had the same issure with my HTC Inspire. I had it for 4 months, It was locking up and kept saying HTC foreclose. I was told finally it had a software issue.. I got a replacement phone, it was HTC inspire. same problems within 1 mont of having it. I called back and got a Samsung Galaxry S II. That phone only lasted about 2 months. I do a lot of texting. that phone started to restart itself, i had to shut it off and turn back on to get any of my messages or showing any of the my calls.

It is getting frustated how many problems I am having with ATT smart phones. I never had problems before but with Samsung and HTC sucks

[churley28]

I have done a complete factory reset for 3 times. Its not my applications that been causing me problems.

[neelixo]

I've been having the exact same problem with my Inspire since the most recent software update.  I just want to go back to the way it was before.  It started acting up a day or so after, now my phone freezes on a regular basis.  During calls, it wont let me hang up.  I have to remove the battery to make it stop.  The slide screen from sleep more.  The keyboard for texting gets stuck in horizontal mode.  Its REALLY annoying!!!

[redpoint73 ACE - Wizard]

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neelixo wrote:

I've been having the exact same problem with my Inspire since the most recent software update.  I just want to go back to the way it was before.  It started acting up a day or so after, now my phone freezes on a regular basis.  During calls, it wont let me hang up.  I have to remove the battery to make it stop.  The slide screen from sleep more.  The keyboard for texting gets stuck in horizontal mode.  Its REALLY annoying!!!

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Try backing up your data, then doing a factory reset (which will wipe all user data). The term "factory reset" is a bit misleading.  It won't revert you to the previous firmware, but it will wipe the phone clean, and often clear up issues like this.

I've seen the issue a lot, where updates encounter all types of issues due to incompatabilities with the user data that was on the phone before the update.  Wiping the phone clean and starting over again will often clear up these issues.

[KingSmokey]

My phone has been freezing on phone calls since the second this update went through.  This is absolute garbage. If I am going to go through the hassle of doing a reset, then I am going to improve my phone beyond what ATT feels I should have and I am going to root my phone and put ICS on it.  ATT has failed miserably again. I don't know why I even count on them to do anything.  I have a phone I can't make phone calls with thanks to them. I never wanted an iPhone but ATT made sure my Android phone is as worthless as one.

[redpoint73 ACE - Wizard]

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KingSmokey wrote:

My phone has been freezing on phone calls since the second this update went through.  This is absolute garbage. If I am going to go through the hassle of doing a reset, then I am going to improve my phone beyond what ATT feels I should have and I am going to root my phone and put ICS on it.  ATT has failed miserably again. I don't know why I even count on them to do anything.  I have a phone I can't make phone calls with thanks to them. I never wanted an iPhone but ATT made sure my Android phone is as worthless as one.

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It probably has little to do with AT&T.  I've often seen OTA updates cause all manners of bugs and performance issues.  I've seen these over multiple devices, by different manufacturers and for different carriers.  The method of keeping user data and updating the firmware is simply too messy.  Too many variables. The manufacturer can't test for every app installed by the user that might interfere with the update.  A clean update (wipe data) while obviously more of a pain, is almost always better.

If you are willing to accept the risk and benefits of rooting your phone and using custom firmware, I'd encourage it.  As long as you do the proper research before you start, and follow the instructions closely, its a lot of fun!  Addicting, actually.

[kk327 · Accepted solution]

For my phone, i fixed the freezing.  I just removed my HTC sense account. It's annoying that the cause is HTC sense.... or at least for me it is, but it did fix the freezing issues I had been having.  Not having sense is better than having to pull my battery 20+ times a day. 

[RebeliousAngel]

That's funny because my phone had NO issues until this new update. When I called AT&T about it after the phone FROZE UP OVER NIGHT AND I WAS 1 &1/2 HOURS LATE FOR WORK, AT&T said there hadn't been any other reports of something going wrong. I did the factory restore, guess what, still have those problems. I am the executive assistant to a Attorney and handle a LOT of his businesses, so he has to be able to reach me no matter what. This phone will not let me answer phone calls a lot of the times. I'm also the single mother and have to be able to be reached by my kids, school, etc. One of my sons has the exact phone and his screws up too.

Sounds like to me it's AT&T's problem AND HTC's problem, but someone should fix the problem before people start filing lawsuits for faulty equipment being sold and no viable solution being offered.

[imalilone]

I read all the posts and the last post said to remove the htc sense.  I did  this two days ago and I have not had the freezing problem since.

[imalilone]

Thanks for this it totally fixed me.

[jennifermd]

Ive had this phone for a while and absolutely hate it! It freezes all the time and is constantly lagging. I have to restart all of the time which only fixes it for a couple days. Knowing att will do nothing to fix this problem by replacing the phone with new one or anything else, I will be leaving att as soon as my contract is up. I would not recommend this phone or att to anyone!

[Ghostphone]

I fully feel your pain, Im having similar problems. AT&T does not seem to stand by the products they sell. The Tech support answer I got was just as bad as the store rep I spoke with. I do hope you have better luck than me.

[ghostryder ACE - Wizard]

Just removed your HTC sense account.

[mhicks51]

I HAVE THE SAME PROBLEM SINCE I DID THE AT&T UPDATE LAST MONTH.  I HAVE TRIED PULLING BATTERY AND DELETED ALMOST ALL OF MY APPS.  SOME BROUGHT TEARS TO MY EYES.  WAS ABOUT READY TO TRY FACTORY REBOOT WHEN A FRIEND SUGGESTED THIS FORUM.  AFTER READING SEVERAL MESSAGES I AM READY TO TRY ANYTHING BUT GIVE AT&T $30 TO TALK TO TECH SUPPORT SINCE I DID NOT GET THE INSURANCE. 2QUESTIONS.  HOW DO I REMOVE THE HTC SENSE APP? IT DOES NOT APPEAR UNDER RUNNING APPS.  AND WHEN IT IS REMOVED WILL I STILL BE ABLE TO DOWNLOAD APPS?

[mhicks51]

how do i remove the htc sense account?
take pity on an gma. at&t does not.
will i still be able to download everything i took off?

[ghostryder ACE - Wizard]

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mhicks51 wrote:
how do i remove the htc sense account?
take pity on an gma. at&t does not.
will i still be able to download everything i took off?

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Go to Settings>Accounts & Sync>HTC Sense. Select HTC Sense and it will open another screen. Press Menu and it will give you a choice of delete or synce now. press delete and you're good to go.

It does not affect you ability to operate your phone normally.

I deleted my HTC Sense account two weeks after I bought it last year.

[mhicks51]

Thx. Want this nightmare over. Appreciate ur reply.