07-18-2013 07:17:39 PM - edited 07-18-2013 07:26:55 PM
@Archienj7 and @toolman74,
 Please keep in mind also that most CSRs and store employees are actually much less informed than we are (we get to focus on just this device, they have to think about all of them), and even the helpful ones will eventually begin to theorize and/or say something that appeases you for the short term so they can move on. 
4.3 is not even official yet, and even if Google announces it next week, that does not mean its release will also be next week. Android 4.2.2 was pushed out in mid February, which is a lead time of ~5 months between then and now. That lead time would actually be longer because Samsung is having trouble adapting the 4.2.2 to run with the drivers and binaries specific to the GS3. Figuring the usual lead-time for pure Android releases is about a month (i.e. announced next week, pushed out in late August) we could start the timer for 4.3 then. 5+ months from then would place our update potentially between January and April of next year. Which would mean approximately a year without any updates for our phones, effectively leaving us unsupported. Not to mention that 4.3 is built off of 4.2.2, so Samsung will face the same coding issues they are now facing bringing us 4.2.2 with our chipset- it would be pointless to abandon the work they have already done for the 4.2.2 libraries/repositories, just to redo building them again for 4.3.
The last bit of evidence against this is AT&T and Samsung themselves. AT&T has acknowledged the update multiple times, even recently adding a blurb about it on the device's official support page, and the Samsung rep I spoke with legitimately thought my device should be on 4.1.2 (I almost got her to say what the baseband version will be but she caught herself), plus their documentation now shows the device as having the update.
This 4.1.2 update exists, is not being skipped, and will come whenever AT&T can either get their bloatware to work with it, or get it to lock the bootloader (saw this mentioned somewhere and the more I think about it the more likely it seems), whichever they are after with it. I'm not calling you liars or anything because you are just reporting what you have been told. I understand that and thank you for reporting in, but I would caution that we as a forum stay away from both making severely unlikely claims and the sensationalism that always surrounds update rumors. Not for the sake of those of us that have been involved/around the thread for a while and know the history, but for the sake of those who have not/do not, who maybe just found the thread and so read the most recent couple of pages, then start flaming threads about why it is October and we do not have 4.3. If we are lucky we just might have 4.1.2 by then.
07-18-2013 11:55:33 PM
07-19-2013 06:59:44 AM
According to GottaBeMobile.com, Australian mobile network carrier Telstra has informed its customers that the Android 4.2.2 Jelly Bean operating system update has been withdrawn and Samsung Galaxy Note 2 is expected to get a newer version of Android. However, there is no mention of the availability of the new version, which is expected to be Android 4.3 Jelly Bean.
07-19-2013 07:49:24 AM
In other words, S3 owners are just stuck! I will not make this mistake again! Based on what the majority of us are dealing with, at&t have proven they could care less about their customers. Why should they concern themselves about how we feel about an update when we are already stuck in a contract? They can't, at least, send out a detailed explanation and apology to S3 owners personally? So much for loyalty to customers.
07-19-2013 08:14:23 AM
07-19-2013 08:17:31 AM
07-19-2013 04:55:43 PM
07-19-2013 06:54:48 PM
07-19-2013 09:27:50 PM
Word your complaint carefully and professionally. AT&T has a period of time in which they must respond to the matter or risk their rating taking a hit. You should receive an email saying somebody from the Office of the President (think elevated call center, not somebody that has actual interactions with the president of AT&T) has been assigned to your case and will contact you soon. Do a little research on that person you will talk to. LinkedIn is a good place to get a little background. This will help you understand their prior experience with problem resolution. When they call, do speak rationally and calmly, but be firm when relaying your concerns. Remember to state them again and elaborate why they are important to you. This situation is being handled badly and they know that, but they won't admit to a whole lot up front. You can see some of the interaction I had in one of my prior posts, you're in for a battle. The default company stance is that they are under no obligation to provide updates or security per the contract you signed.
There's no monetary compensation involved here. They may offer you the chance to pay for an upgrade, it may be free, but there's typically a new contract required there too (this is an extremely rare occurrence). You will very likely just get an apology for the inconvenience. Again, remember why you're here in the first place, bad customer service. If there is any offer on the table, have them note your account and think about what you're being offered, why you're being offered it, and what may happen on the future if you sign a new contract. You definitely want to see how this situation plays out first.
Don't get caught up in the moment if the S4 is brought up, my wife has it and it's virtually the same phone. I think most people would be happy to just have an update to their S3. That's why we're here after all.
07-19-2013 11:10:00 PM
07-20-2013 05:59:10 AM
A new report says that Samsung is already working on the Android 4.3 Jelly Bean update for some of its top devices, with the Galaxy S3 and Galaxy Note 2 said to make the jump directly to Android 4.3 and skip Android 4.2.2.
We will remind you that this is just a rumor at this point, so don’t get too excited about it at this time, as we can’t confirm the news just yet. Temefy has it from sources close to Samsung India that the company is working on Android 4.2.2 Jelly Bean update for the Galaxy S3 and Galaxy Note, but also on the Android 4.3 update for the same devices.
Since Google is expected to launch Android 4.3 in the near future, it would make sense to see some devices skip a Jelly Bean version in order to run the latest Android OS available. But that doesn’t mean that Samsung will necessarily choose this route.
The report also says that an Android 4.2.2 for the Galaxy S3 and Note 2 would arrive in November instead of July, as initially expected. If true, that would be another reason to have the handsets move directly to Android 4.3 instead.
Finally, the publication says that the Galaxy S4, Galaxy S3, Galaxy Note 3 and Galaxy Note 2 will all be further upgradeable to the next major Android version – supposedly Android 5.0 Key Lime Pie – but not all of them will receive it at the same time.
We’ll be back with more details about software updates for these particular handsets once we have them.
07-20-2013 06:43:36 AM
It's known that the sales of the S4 have slowed and aren't meeting their longer term expectations. They may not treat this device as the golden child next year, just as they haven't treated the S3 that way this year. Don't close your eyes and hope that AT&T is making plans to send everyone a free phone, go with what you actually know now. If they were to acknowledge the issue at all to the public tomorrow and to issue an apology, it would then be up to you to weigh the evidence and decide whether or not to take your offer waiting on your account and get a new device and a fresh 2 year contract.
On the issue of power, yes, a new device is more powerful than a 1 year old device. Benchmark tests are fabulous at showing us that. A pretty good portion of the new features come down to what you find important. We have lots of remote controls, I can scroll with my finger as it's more reliable, my reception has been just fine. There are some great new features as well, that's expected. My wife loves her S4, I love my S3. Both are very nice devices, neither should be ignored by the company that sold them to us.
I won't speak to what any other company's policies would be in this situation, I've not been a customer of theirs. I do know this one's policy. Don't say anything until asked, deny there's an issue and make the customer fight for a resolution.
07-20-2013 06:53:03 AM
07-20-2013 07:21:28 AM
07-20-2013 07:29:45 AM
07-20-2013 07:36:57 AM
07-20-2013 01:55:28 PM - last edited on 07-20-2013 04:11:38 PM by Phil-101
Your life will never be the same. AT&T is love, AT&T is life.
Really?!? A phone changed your life, lol. Are you sure you weren't brainwashed.
[Edited to comply with Guidelines]
07-20-2013 02:54:55 PM
07-20-2013 02:59:00 PM
What the **** is wrog with ATT , I dont care about any of the ATT "software" , Just need the update
Jelly Bean 4.1.1 was made available to our Samsung Galaxy SIII customers on December 4, 2012 via Samsung Kies and on January 15, 2013 via FOTA (Firmware over the air).
AT&T is currently working with Samsung to make its Premium Suite with Jelly Bean 4.1.2 available as soon as possible. We appreciate your interest and ask for your continued patience.
they forgot to mention that samsung has already given them the update and its pending from their side
07-20-2013 04:13:37 PM
07-20-2013 08:16:10 PM
07-21-2013 06:30:43 PM
07-21-2013 06:58:46 PM
What is the current status of the available OS for the S3? Some of them are still coming with 4.0 (Ice Cream Sandwich). Where can we get the latest official release and instruction on how to install it?
07-21-2013 07:53:48 PM