07-13-2013 07:04:28 PM
07-13-2013 08:28:09 PM
07-13-2013 09:49:57 PM
07-14-2013 08:12:34 AM
Frankly I'm stunned AT&T has so blatantly left a considerable number of customers out in the cold in regards to this upgrade. A couple of months ago I got tired of waiting around and having a laggy, bloated mess of a phone and I went with the root/custom rom (CM10.1 as security, speed and stability were more important to me than multi-window) option. Overall I'm happy with the results but it's not an instant panacea and I had a lot of headaches with it at first, including fears of having bricked my phone and having to re-setup my homescreens way too many times. However, if you are interested enough in your phone to even know what version of Android is on it, then you probably already know enough to get started learning about and installing custom roms. Mine was a refurb model I bought in November so the warranty was long gone anyway.
It's been interested reading this thread and seeing that some people were able to get discounted S4s out of it, but I agree that this is more of an admission by AT&T telling us "don't hold your breath." I came from having an iPhone of one type or another since 2007 and while I am mostly happy with Android as a platform, this fragmentation and update issue is something that needs to be addressed. I'm sure Google realizes this, as well. Frankly, I like that there are different manufacturers with different skins and features providing different choices to consumers. I think now that Samsung clearly has at least as much weight (if not more) as Apple in the market, they should start renegotiating to get out of these carrier/software entanglements.
I'm stuck in a contract with AT&T until late 2014 but I, too will probably be looking elsewhere and if I decide to get a new device in the meantime it will be an unlocked nexus/moto x/google play edition of some kind (assuming the moto x updates will be coming directly from google)
07-14-2013 12:57:50 PM
Well excuse me, some of us aren't that lucky to be "business customer". Maybe some of us are college students who saved up and paid for AT&T's then flagship device and expected to be treated with at least a shard of respect in terms of updates. And maybe we don't have that extra $100.00 because we have tuition and living expenses to pay for. At first I would have congratulated you for finding a resolution to this siuation, however, I will refrain from doing so after your replies. Someone sounds a little high and mighty with their new phone.
Oh and you three attacking me, calling me brainwashed for not poo-pooing them for fixing my problem is any better.Looks like the entitlement bug is catching real hard in here. FYI I am a disabled vet, I'm under a business plan not own a business, pay child support plus my bills on what little I get for my "service". Bill Gates I am not, far as the rest welcome to the real world kiddo. It doesn't get any easier and all you guys whining have been told exactly how to fix the problem. If you don't and can't save up a hundred bucks instead of either drinking it or eating it up wastefully then that"s on you. You can save oodles eating ramen noodles. ;-) . I do it all the time, mostly I buy ounces of silver with it but I hit gold with the new S4 and JB 4.2.2.
07-14-2013 01:13:44 PM
U might have heard that there skipping 4.1.2 and moving on to 4.2.2 but even on there website under the support page for updates for the galaxy s3 it says were working with Samsung to make 4.1.2 avabile asap
Not entirely, that was written as well in case documentation. See they're trying to give you guys better for being late. I guarantee someone will complain about that though even.
07-14-2013 01:21:30 PM
That's good they did that for you. But tell me, why don't they just make that offer to the customers without asking? I'm going to try giving them a call. Somehow I don't think they will make that offer to me.
There's a specific way to do it, look back and use it. If you have any trouble pm me and I'll help if I can. YOU have to ask if they can upgrade you, of course they won't offer. AT&T did not rip me off like everyone here thinks when you do the math. They took a bit of a loss to help a customer and that's really saying something in these times. Good luck.
07-15-2013 12:21:42 AM
well you call a great deal 11 months extra on your contract?honestly to me is a rip off.heres why. we are paying way too much on our monthly bill over priced services.if we get our phones at 199 with 2 year contract we are paying 3 maybe 4 times what the phone is worth att is hidding that on the services.im moving to t-mobile as soon im done with my contract,even t-mobile with a contract and same service is half of what im paying now to att so the most logical option is moving to t-mobile better price,better support and at least less waiting time on updates...
07-15-2013 05:53:09 AM - edited 07-15-2013 09:40:18 AM
First and foremost, much respect and appreciation is due for your service in the military. I have several friends who are either currently enlisted or have been enlisted at some point in their lives and I feel that devoting one's life to the protection of his/her country is one of the most selfless things an individual could do.
With that being said, let's get back on topic. I completely disagree with your comments regarding the feeling of entitlement. It's one thing to expect a full upgrade from the carrier, despite the fact that one would otherwise be ineligible for said upgrade. However, purchasing a flagship device and expecting the carrier to support it throughout the duration of the contract is quite the other thing. I purchased two GS3s ($200 each) on release date and moved my two line family plan from T-Mobile to AT&T. If that doesn't make me entitled to receive updates for the devices sold to me by the carrier, I don't know what does.
I'm sure you've read my posts regarding the GS4 Google Edition. I shelled out $700 (including taxes) for the device, for the purpose of receiving timely updates and completely removing the carrier from the update process. I am not rich by any means, but I am a tech enthusiast and it was worth the money to eliminate frustration from my ownership experience. Sure, $100 and a contract extension may sound like a good deal, but AT&T will just abandon the device again (make no mistake, they will abandon it, just like they've abandoned the GS3) a few months into its lifecycle and we'll all be back on this forum. Moreover, I no longer have to resign my contract. I'm done with carrier variants for good.
Lastly, AT&T is definitely not skipping 4.1.2 in favor of 4.2.2. This has been stated time and time again by both Samsung and AT&T reps. As I've mentioned earlier, Samsung is delaying the 4.2.2 update for the GS3, due to issues with the newest version of TouchWiz. Keep in mind that this pertains to the unlocked international variants of the GS3, which means that the U.S. carriers will take their time to bloat it up before releasing it. In other words, don't expect 4.2.2 until late 2013/early 2014. Bottom line is this: AT&T is well aware that they royally screwed up the 4.1.2 update. This is the reason why they are trying to save face by offering early upgrades to some customers who have filed complaints with various watchdog agencies.
07-15-2013 08:55:36 AM
I tried calling and had an interesting conversation. However, I could only upgrade if I was eligible, and I'm not. However, I got the usual canned response with and interesting twist. The tech didn't have AT&T as their carrier! LOL! Admitted that there were too many software overlays on android phones and at&t is having the most trouble trying to get it to work on the S3. Sounds like a horrible dev team.
07-15-2013 09:06:43 AM
there were too many software overlays on android phones and at&t is having the most trouble trying to get it to work on the S3. Sounds like a horrible dev team.
If this is really the case, then it proves that bloatware is the culprit.
07-15-2013 09:36:06 AM
07-15-2013 10:50:18 AM
I've called twice and all I get is I'm sorry. They don't even care if I threaten to change carriers and I've been with them for 12 years. You would think they would give their long-time customers some type of special attention and concern but that's not the case. I guess the rest of us are just stuck. I'm done with this. They've messed me for the last time.
07-15-2013 11:23:06 AM
The funny thing is that they say they don't know anything about update or that they are waiting on samsung, but if you go to samsung.com and look at the newest user manual for the sgh-i747 that was updated June 19th 2013, it shows that samsung has already listed all the updates in the manual that 4.1.2 brings....hhmmm..to me that puts it all on AT&T.
07-15-2013 02:01:45 PM
07-15-2013 10:13:23 PM
07-16-2013 05:14:25 AM
Since we're all adults here, let's see if we can have a civil back and forth on your recent AT&T experience.
6 days ago, you were one of the most outspoken opponents of AT&T. You called them a trash company, accused them of having the worst software devs on the planet, and thought that a lot of their S3 owners will jump ship when their contracts are up. On that day, you had the same level of knowledge about the issue that everyone else had. This was with no word from AT&T that they acknowledge the update is late.
1 day later, you've turned into the biggest cheerleader they have. You paid for an upgrade with no contract implications, yet earlier you said they should just give us a new phone. You're now saying things like, "Long live AT&T!!" How do you forget so easily what they're doing to millions of us, you included 6 days ago, just because they've offered you a new device?
You still have the option to upgrade next year, but what happens after that? If AT&T decides to make this their standard operating procedure, as they have been slow with updates in the past, won't you find yourself in the same boat again? Let's say on the next delayed or missed update, there are no security issues. What will be your leverage to bargain then?
Because they've righted 1 of millions of wrongs doesn't give me the same fuzzy feeling you're having.
07-16-2013 07:29:11 AM
07-16-2013 07:34:38 AM
Thats why I am just gone, not cheerleading for at&t, but they took care of me. I still agree with everyone here on how they are horrible with the update, it just doesn't matter to me anymore or ever again..
07-16-2013 07:46:38 AM - edited 07-16-2013 11:15:12 AM
Well, so much for civil.
So, if you hadn't been given the opportunity to buy an upgrade and "rectify your situation" you would have stopped posting to this forum and "let it go"? The fact is, if we review your past posts, you trashed them at every turn you had.
Nobody has an issue with the international versions being updated, we're talking about the domestic models. The same models that are so similar that you yourself have wondered why a mod from a T-Mobile build will work on the AT&T S3.
When did Samsung ever say they have shelved the update? If your bank had an unforseen complication posting your payroll, they would let you know up front, not stay silent and hope you don't notice. If they can't post that payroll for 2 months, but finally fixed the issue and you "rectified your situation", you'd still be a little testy.
Your post is on pure emotion, the contradictions are astounding. So according to you, we need to let it go like you didn't do before they "rectified your situation". You're absolutley correct, this will never affect you in the future at all. Ever.
07-16-2013 07:54:42 AM - edited 07-16-2013 08:11:47 AM
Well just because you can't let something go doesn't mean everyone else should hold a grudge, especially if they've rectified the situation.
That's the thing, though...they HAVEN'T rectified the situation - the GS3 still remains on 4.1.1, with no ETA as to when the update will be rolled out. What they did was give you an equivalent of hush money to make you go away.
The hardware specs of the AT&T GS3 variant are identical to those of T-Mobile's and several Canadian variants. All have already pushed out 4.1.2. By the way, 4.2.2 is delayed indefinitely, not 4.1.2. The latter has been provided by Samsung to all carriers many months ago.
With regards to AT&T not wanting this to happen, just take a look at the HTC One X update delays - the thread reached about 50 pages, as that phone's 4.1.1 update was delayed by several months. I guess AT&T didn't want that to happen, either.
07-16-2013 08:57:57 AM
I'm disappointed with at&t for the fact that they are leaving us hanging. All they have to do is give us an honest and realistic reason for the delay, something we can possibly understand and live with. If their software overlays are conflicting with the samsung update then explain the conflicts. Tell us why other carriers can get it done and you can't. Do are say something to let us know that you care about all of your customers, not just the ones that filed a complaint to the BBB. It really shouldn't come to that. The "higher ups" should be reading this forum and express their concerns to all of us. Remember the motto, "Rethink Possible". Does that apply only to customers?
07-16-2013 09:38:08 AM - edited 07-16-2013 09:41:55 AM
My S2(not skyrocket, the one before that I777 - where nfc is present but disabled by ATT) is now running 4.1.2 update from att(after a long wait, when the device is almost useless). And guess what, "the next big thing", my S3 is still running 4.1.1. Have been with ATT for past 6 years with 3 lines, and I will be cancelling my account(without upgrading) soon. Will be moving to prepaid T-mobile and I will buy my own unlocked international version of devices-without any att bloatware software(which gets updates without waiting for 2 years for att to approve it). I'm tired of running behind these big companies for software upgrades with their bloatwares and disabled features.(which they give once the device become useless) unlock codes etc. Good Bye ATT.
07-16-2013 11:22:28 AM
07-16-2013 11:31:04 AM - last edited on 07-16-2013 12:12:18 PM by Phil-101
Nice strawman though, I'll give you that. If your problem was resolved, why are YOU still here?
I never once said the situation wasn't terrible with the update.
[Please keep it courteous]
07-16-2013 12:06:41 PM
A blind man will never see the light. Who wants waffles?
Alright, back to people making sense. Anyone else out there file their BBB complaints yet. I heard the ACLU was starting to look into slow updates in general. Let's reach out to them as well. At least we can give them some first hand perspective.
I know the editor of a large mid-western newspaper. I'll reach out there as well. Maybe an open letter to the editor in the paper and the webpage.
Any other thoughts?
07-16-2013 12:14:25 PM
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