Contributor
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2 Messages
user manual
this is a first. I bought an LG phone from ATT and there was no user manual.
I called att and was told the phone did not come with a user manual, and if i wanted one I had to download the manual from LG. 114 pages! Unable to create a booklet, I had to print the pages.
An att customer for decades, with uverse, home phone, internet and three cell phones, I get a product with no user manual. Wondering if Infinity would like my business.
kdfederer
ACE - Expert
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13.1K Messages
9 years ago
Contact LG. They are the ones that put the manuals with the phones, not AT&T.
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formerlyknownas
ACE - Sage
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117K Messages
9 years ago
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submariner1
Contributor
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2 Messages
9 years ago
I bought the phone from AT&T, not LG. My funds went to AT&T, not LG. What new phone does not have a user manual? So, to get a manual I have to print a 114 page 8 1/2 X 11 book?
It appears AT&T places little value in my 50 years of business, currently: Uverse, my home phone, Internet and three cell phones.
Your loss.
Terence
[Edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]
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formerlyknownas
ACE - Sage
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117K Messages
9 years ago
You do
not have to print the manual. You can download and save on your phone.
My first smart phone, a Samsung galaxy S3, from Verizon, did NOT include a
paper manual. Neither did the Droid phones from Verizon, or the iPhone I
bought directly from Apple.
It has NOTHING to do with AT&T.
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kdfederer
ACE - Expert
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13.1K Messages
9 years ago
come to think of it, I haven't got a manual since the older basic phones. None of the smartphones came with a manual.
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ATTMobilityCare
Community Support
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15.2K Messages
9 years ago
Hi @submariner1
I’d be happy to help with your new device! I can confirm that a large number of current devices do not include a physical manual. This is a decision made by the device manufacturers. To obtain the user manual for your new device, LG offer the documents in download form via http://www.lg.com/us/support/software-manuals
For additional tips and tutorials on using your new device, we offer video guides, as well as interactive and step-by-step guides at http://www.att.com/devicehowto. Simply choose your device model, and you will see a list of categories for which we can offer guides!
Alternatively, you can reach out to LG directly to find if they are able to supply a physical copy of the manual upon request.
LG Support - http://www.lg.com/us/support
Hope this helps!
Charise
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pzjagd
Mentor
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83 Messages
9 years ago
You can take your business to another carrier and probably have to buy a new phone. But you won't get a manual from them either, so what would be your next step? Just curious.
BTW, I bought a G3 and an i6 in November and neither has a printed manual. Most software you buy now-a-days doesn't come with a printed manual. It's the wave of the future.
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formerlyknownas
ACE - Sage
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117K Messages
9 years ago
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ATTMobilityCare
Community Support
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15.2K Messages
9 years ago
Hi @submariner1
I’d be happy to help with your new device! I can confirm that a large number of current devices do not include a physical manual. This is a decision made by the device manufacturers. To obtain the user manual for your new device, LG offer the documents in download form via http://www.lg.com/us/support/software-manuals
For additional tips and tutorials on using your new device, we offer video guides, as well as interactive and step-by-step guides at http://www.att.com/devicehowto. Simply choose your device model, and you will see a list of categories for which we can offer guides!
Alternatively, you can reach out to LG directly to find if they are able to supply a physical copy of the manual upon request.
LG Support - http://www.lg.com/us/support
Thanks!
Charise
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bizhui
Scholar
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457 Messages
9 years ago
I understand your frustration. However, if you think about it, having a manual required a lot of paper, so to reduce the paper waste, not including a manual book is actually beneficial to the enviornment.
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