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While updating Smart Limits today, I noticed the following line:
As of September 5th, Data Limits is being retired. Please do not set a Data Limit.
No reason was given. My first thought is that ATT is hoping I go over my limit and have to pay for more data. Any information on ATT's reasoning or plans to replace this feature would be appreciated.
Are you a Smart Limits customer concerned about the data limits feature being retired on 9/5/2014?
Although the data limits feature is retiring on 9/5/14, there are other options available to you to manage your data usage!
I'm also very upset about this. Like others here I have teenagers that I need to block in order to stay under my 10GB plan. It has worked great.
I tweeted my complaint to @ATTCustomerCare as well and got this response
Smart Limits will soon offer new enhancements, including upgrades,& the ability to turn off cell data usage. Stay tuned! ^LisaA
The ablity to manually turn DATA usage OFF is not a valid option in my opinion. If they would give us a message that "number xxx-xxx-xxxx has just used 2GB of DATA" that would be ok, so I could then turn off the data usage, but i don't think they will do that. They want us going over our limits to get more money from us...........its the "we don't care about our customers" customer service model.
Hey there! Check out this post for details on the data limits being retired within Smart Limits as well as details on how to manage your data usage!
I've spent well over $8,000.00 as an AT&T customer ofer the past nearly 7 years of continued service for which I have had auto pay so not one late paymet ever. I currently am on a grandfathered unlimited data package for which I received only EDGE data rate service for the first 2 years since that is all that was availble in the area. So now we have LTE in the area and I don't have a device that will use this new speed but I still pay the same rate for data. I love unlimited data plans since it is easy to budget on a fixed income.
So I find no other option but to petitioning those bright folks over at Webster to update the definition of "Unlimited" to account for AT&T's limits they put on my data plan. If you "limit" the throughput of data at 3gig that is still a limit no mater how you slice it but since the FCC does not work for the public we just have to put up with it or change providers. Oh there is an idea to consider... I shall go consider that.
So today is the day we all must begin to constantly monitor our phones so our teens don't go over the data limits. This is the worst thing AT&T could have done. Yes, we know we can turn it off. The data usage isn't always up to date so if while you are at work and they spend the day on FB or surfing the web at school cause they are bored, be prepared for the additional charges. Really, what was AT&T thinking?
I am beyond infuriated with at&t!!!! I was told that even though smart limits was retiring on 9/5 that I could still disable my daughter's data when she was approaching her limit by using the at&t app on my phone or going to the website. After spending countless hours on the phone and chat with at&t I was just informed the only way you can disable data on a line is if you are on the new Mobile Share Plan. Well the new Mobile Share Plan is a complete ripoff as far as I am concerned and is not the best option for my family. I was told that the new smart limits will start on 9/9 and will have the option to disable data. But why the 4 day lag time between the retirement date and the new smart limits launch date????? So at&t can make more money by sticking us with overage fees. This is disgraceful.
If AT&T does not fix this probelm ASAP my family will be switching over to Verizon. They have FamilyBase. It lets you do the same thing Smart Limits use to... Honestly it might be worth canceling a few lines in over to avoid the overages. I know my account will have overages unless I check it every single day. This is a shameless attempt to squeaze every dime they can out of their customers.
I had Smart Limits set to zero MB for my kids. This meant they had no access to data but were still able to send and receive multimedia messages.
Now that the Smart Limits data capability has retired, my kids are unable to send or receive multimedia messages. Data is now totally blocked...
Rumor on these forums is that a replacement Smart Limits Data function is coming on Sept 9th, so why the poor customer experience of killing a much needed capability four days before a replacement service is set to launch. Will this new service even provide the capabilties that the old service had?
Also, now that the Data Limits option in the Smart Limits web page says "the feature is no longer available" I appear to have no way to turn my kids data back on if and when I want to... (The "Turn data on/off" option in the main account says data is already enabled).
It is Sept. 9 and still no updates to the Smart Limits service. Coincidentally Apple is having a major release today aswell and probably launching their new phone and operating system, there might be something in place that allows users to set limits directly on the device itself. I'm not sure how that relates to Android and windows users but I figured it was worth mentioning.
In any case, today is the day that we all have been told that a new solution would be reinstated so I would like the AT&T rep montitoring this thread to please provide us all with the details.
@wsarp65, @at.tangersme, @RoninGT, @mgbnet, @louisore
We are sorry for the confusion. Although we are no longer offering the data limit feature, Smart Limits will soon offer the ability to turn off cellular data plus we'll be delivering many new benefits including improved web experiences, a new app experience, customizable alerts, and the ability to view call and text activities.
When is this coming? The previous data mentioned on these forums was Sept 9th... Today...
Also, will this restore the previous functionality that is now broken: previously data limits did not affect the ability to send and receive picture messages. Now I am unable to send and receive picture messages at all.
So, this week school started and I am getting my two teen-agers back on the regimen of going to bed. For some reason when my son was supposed to be asleep he was surfing the web on ifunny, vine, all wide open!! "Huh, there is no way," I said. I have ATT Smart Limits and pay every month in addition to the plan, phone, taxes and fees to ATT. I have data turned off on their phones are secure, using ATT smart limits. Even though ATT is charging me extra, their feature has my children's best interest in mind.
Curious, I asked my son and he said, "Nope." I have data! I went in today 9-9-14 to verify and sure enough ATT without notifying me, "retired" the feature! In addition, they went ahead and charged me over $20 in additon to not notifying me for the extra data my son was using watching Youtube and crap on his phone.
These so called other solutions ATT offers only benefit ATTs bottome line. There is no reason for me to choose this multiple family plan donkey feces when I am on a corporate UNLIMITED discount plan for my other two out of four phones. I would pay alot more to move over to these jacked plan.
At this point my only option is to go to Verizon or the other carriers who still offer to protect children. The other option is go back to a flip phone where the phone is the only intended feature. Way to progress ATT!! (SARCASM)
You better be thinking this one through a LOT more then having some wise guy/gal out of Yale or Harvard, who probably doesn't even have teen-agers, thinking s/he is going to play some Marketing campaign and move everyone over to this new Multiplicity-Jack-the-Family Plan and instead you end up losing your families to other carriers!
You need your own SMART limits if you think I am going to allow you to charge me and just be paying these overages every month!
I agree, they are using this to push the Share plans, which for us is a giant rip off. I am a LONG term AT&T customer, and they have lied to me several times about the share plan and affect on upgrades.
The inability to limit data on one of our users is a very big deal. Also, once the data is gone or off, you can no longer her FindMyPhone. What a great system(sarcasm included).
That's what I first thought when I ran the numbers, that I would save money, but it doesn't work that way. As an employee told me, the goal is not to save you money, just to separate the hardware cost out of the plan. Next is A&T's monthly payment plan for hardware. You can't do the cool $50 or $0 upgrades at other vendors because that required a two year plan, which isn't available on a family share plan.
I have to say that AT&T is great at marketing, but bad promises made in great marketing will catch up to you at some point. The NEXT pay plans generally come out to a wash with the plan discount, but only if you pay the longest term possible. At the time, it sounded like a good plan and looked good on paper, then after they have switched people onto the new share plans, they start making changes that become less desirable and end up costing more in the end.
While it may not meet the legal definition of bait and switch, that is essentially what is.
I too am outraged that data limits is being retired. The "improvements" mean nothing. For families with teens, this is ridiculous. Moreover, smart limits has stopped working overall. ATT is a mess. I am moving to Verizon where they have "family base" and switching over to Android phones. It is the only way I can get a grip on my kids cell phone use.
I'll look at this Verizon option. We transferred with phones fully owned and no contract. Switch because att offered this data limit option which was VERY attractive to me so I didn't have to mess around with all the family accounts, monitoring, etc. and could allocate use among family members. Now will look to switch. Also in communication with T-Mobile to see if they have plans to install towers in our area soon as they offer unlimited data options.
Also I have a MAJOR issue about how this was handled with little to no warning. They refunded the $4.99 I was charged and in the meantime family went over by $60 during our vacation when this was rolled out. I consider this a customer relations catastrophe for att on my part.
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