Posted Jul 24, 2014
6:43:15 AM
Why are Data Limits within Smart limits being retired?

While updating Smart Limits today, I noticed the following line:

 

As of September 5th, Data Limits is being retired. Please do not set a Data Limit.

 

No reason was given.  My first thought is that ATT is hoping I go over my limit and have to pay for more data.  Any information on ATT's reasoning or plans to replace this feature would be appreciated.

2.3
(3)
  • Rate this reply
Solved
Aug 10, 2014 6:03:54 PM
2.3
(3)
Community Specialist

Although the data limits feature is retiring on 9/5/14, there are other options available to you to manage your data usage!

 

Please check out the article Retiring data limits feature of Smart Limits for details as well as Ways to manage your wireless usage to help you through this transition.

 

 

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
4,982 views
75 replies
(12) Me too
(12) Me too
Post reply
Replies
(75)
5
(5)
  • Rate this reply
Aug 10, 2014 11:21:03 AM
5
(5)
Contributor
Really disgusted by this change AND the lack of communication from AT&T. I saw the notice by chance when looking at my Smart Limits account and when I called customer service was told that in the future data limits will have to be managed manually--despite the fact that it has been provided only with payment of an additional fee for the service until now. Obviously, AT&T can make more money by having teenagers constantly go over their data limits and then charge $15 for each GB of overage. Greed, once again, trumps genuine customer service. T-Mobile is looking better and better.

Re: Why are Data Limits within Smart limits being retired?

31 of 76 (2,521 Views)
0
(0)
  • Rate this reply
Aug 10, 2014 6:00:23 PM
0
(0)
Community Specialist

Are you a Smart Limits customer concerned about the data limits feature being retired on 9/5/2014?


Rethink Possible

For account specific help, please send a private message to ATTCustomerCare

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Retiring data limits feature of Smart Limits

32 of 76 (2,450 Views)
2.3
(3)
  • Rate this reply
Solved
Aug 10, 2014 6:03:54 PM
2.3
(3)
Community Specialist

Although the data limits feature is retiring on 9/5/14, there are other options available to you to manage your data usage!

 

Please check out the article Retiring data limits feature of Smart Limits for details as well as Ways to manage your wireless usage to help you through this transition.

 

 


Rethink Possible

For account specific help, please send a private message to ATTCustomerCare

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Retiring data limits feature of Smart Limits

33 of 76 (2,449 Views)
Solution
0
(0)
  • Rate this reply
Aug 13, 2014 8:19:31 AM
0
(0)
Tutor

I'm also very upset about this. Like others here I have teenagers that I need to block in order to stay under my 10GB plan. It has worked great. 

 

I tweeted my complaint to @ATTCustomerCare as well and got this response

 

Smart Limits will soon offer new enhancements, including upgrades,& the ability to turn off cell data usage. Stay tuned! ^LisaA

 

The ablity to manually turn DATA usage OFF is not a valid option in my opinion. If they would give us a message that "number xxx-xxx-xxxx has just used 2GB of DATA" that would be ok, so I could then turn off the data usage, but i don't think they will do that. They want us going over our limits to get more money from us...........its the "we don't care about our customers" customer service model.

Re: Why are Data Limits within Smart limits being retired?

34 of 76 (2,333 Views)
0
(0)
  • Rate this reply
Aug 14, 2014 8:55:33 AM
0
(0)
Community Specialist

Hey there!  Check out this post for details on the data limits being retired within Smart Limits as well as details on how to manage your data usage!

 

Retiring Data Limits feature of Smart Limits

 

 


Rethink Possible

For account specific help, please send a private message to ATTCustomerCare

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Why are Data Limits within Smart limits being retired?

35 of 76 (2,321 Views)
5
(1)
  • Rate this reply
Aug 14, 2014 5:40:31 PM
5
(1)
Contributor
Hey there! Yeah. No.

If one more AT&T rep tells me all about how all the OTHER features of Smart Limits are still available (I.e., all the ones I could literally not care less about) I think I will shriek.

Also, stop telling us we can still turn data off by line. Yes. We know. THAT is not the point. The point is, who the heck wants to spend their day constantly monitoring their AT&T account to see how close to the limit the teenagers on your account are at any given moment so you can quickly jump in and turn their data off so they don't go over, causing an additional (and exorbitant) fee.

Additionally, this is a service we've been PAYING for. It wasn't generously provided by the humanitarian folks at AT&T. We pay you money for this. We are willing to pay you money for this because of the convenience of the service.

Finally, the utter lack of communication is beyond ridiculous. We should have been told about this service change AGES ago. I've still never been officially informed. Had I not stumbled across the information and called customer service, I still wouldn't know. I suspect that September 5 would have arrived, the data limit service on my account would have expired and I'd never know until I got the bill with multiple $15 charges. I mean, how hard would it have been to inform your customers in a timely manner? You do have our numbers.

Re: Why are Data Limits within Smart limits being retired?

36 of 76 (2,290 Views)
5
(1)
  • Rate this reply
Aug 15, 2014 11:11:44 PM
5
(1)
Contributor
Why does it now say "solved" on this thread? Just because an AT&T rep gave a generic non informative response does not mean it's solved.

Why does it now say "solved" on this thread? Just because...

37 of 76 (2,216 Views)
0
(0)
  • Rate this reply
Aug 15, 2014 11:47:14 PM
0
(0)
Contributor

I've spent well over $8,000.00 as an AT&T customer ofer the past nearly 7 years of continued service for which I have had auto pay so not one late paymet ever.  I currently am on a grandfathered unlimited data package for which I received only EDGE data rate service for the first 2 years since that is all that was availble in the area.  So now we have LTE in the area and I don't have a device that will use this new speed but I still pay the same rate for data.  I love unlimited data plans since it is easy to budget on a fixed income.  

 

So I find no other option but to petitioning those bright folks over at Webster to update the definition of "Unlimited" to account for AT&T's limits they put on my data plan.  If you "limit" the throughput of data at 3gig that is still a limit no mater how you slice it but since the FCC does not work for the public we just have to put up with it or change providers.  Oh there is an idea to consider... I shall go consider that.  

Re: Why are Data Limits within Smart limits being retired?

38 of 76 (2,213 Views)
5
(1)
  • Rate this reply
Sep 5, 2014 11:53:31 AM
5
(1)
Teacher

So today is the day we all must begin to constantly monitor our phones so our teens don't go over the data limits. This is the worst thing AT&T could have done. Yes, we know we can turn it off. The data usage isn't always up to date so if while you are at work and they spend the day on FB or surfing the web at school cause they are bored, be prepared for the additional charges. Really, what was AT&T thinking? 

Re: Why are Data Limits within Smart limits being retired?

39 of 76 (1,521 Views)
0
(0)
  • Rate this reply
Sep 5, 2014 12:09:25 PM
0
(0)
Tutor
I spoke to a Customer Service Rep with AT&T 2 or 3 days ago, and was told a new Smart Limits package was being launched on September 9th. So we have 4 days to monitor, and then something new will be in place. The CSR couldn't tell me what it was, because they weren't even being told. At the beginning of our conversation, (and again, this was on September 2nd) he was trying to explain to me how to set the limits, and I said, "But this is ending on September 5th." and he had to look it up, because he wasn't sure about that. Come on, AT&T, be up front with your employees so they can actually perform GOOD customer service with your customers!

Why are Data Limits within Smart limits being retired

40 of 76 (1,517 Views)
5
(1)
  • Rate this reply
Sep 7, 2014 8:33:00 AM
5
(1)
Contributor

I am beyond infuriated with at&t!!!! I was told that even though smart limits was retiring on 9/5 that I could still disable my daughter's data when she was approaching her limit by using the at&t app on my phone or going to the website. After spending countless hours on the phone and chat with at&t I was just informed the only way you can disable data on a line is if you are on the new Mobile Share Plan. Well the new Mobile Share Plan is a complete ripoff as far as I am concerned and is not the best option for my family. I was told that the new smart limits will start on 9/9 and will have the option to disable data. But why the 4 day lag time between the retirement date and the new smart limits launch date????? So at&t can make more money by sticking us with overage fees. This is disgraceful.

Re: Why are Data Limits within Smart limits being retired

41 of 76 (1,351 Views)
0
(0)
  • Rate this reply
Sep 7, 2014 10:23:29 AM
0
(0)
Contributor

If AT&T does not fix this probelm ASAP my family will be switching over to Verizon. They have FamilyBase. It lets you do the same thing Smart Limits use to... Honestly it might be worth canceling a few lines in over to avoid the overages. I know my account will have overages unless I check it every single day. This is a shameless attempt to squeaze every dime they can out of their customers.

Re: Smart Limits Deceit

42 of 76 (1,328 Views)
0
(0)
  • Rate this reply
Sep 8, 2014 11:12:53 AM
0
(0)
Tutor

This sucks!

 

I had Smart Limits set to zero MB for my kids. This meant they had no access to data but were still able to send and receive multimedia messages.

 

Now that the Smart Limits data capability has retired, my kids are unable to send or receive multimedia messages. Data is now totally blocked...

 

Rumor on these forums is that a replacement Smart Limits Data function is coming on Sept 9th, so why the poor customer experience of killing a much needed capability four days before a replacement service is set to launch. Will this new service even provide the capabilties that the old service had?

 

Also, now that the Data Limits option in the Smart Limits web page says "the feature is no longer available" I appear to have no way to turn my kids data back on if and when I want to... (The "Turn data on/off" option in the main account says data is already enabled).

 

 

Re: Why are Data Limits within Smart limits being retired?

43 of 76 (1,283 Views)
0
(0)
  • Rate this reply
Sep 9, 2014 6:49:39 AM
0
(0)
Contributor

It is Sept. 9 and still no updates to the Smart Limits service. Coincidentally Apple is having a major release today aswell and probably launching their new phone and operating system, there might be something in place that allows users to set limits directly on the device itself.  I'm not sure how that relates to Android and windows users but I figured it was worth mentioning. 

 

In any case, today is the day that we all have been told that a new solution would be reinstated so I would like the AT&T rep montitoring this thread to please provide us all with the details.

Re: Why are Data Limits within Smart limits being retired?

44 of 76 (1,237 Views)
5
(1)
  • Rate this reply
Sep 9, 2014 6:56:25 AM
5
(1)
Tutor
I am currently looking at my AT&T account online and there's nothing under Smart Limits about data, other than the service has been canceled as of today. What exactly does the update include? Where is the information on their website?? As far as I'm concerned, I need NONE of the options in Smart Limits so will be canceling that additional $4.99 a month fee. I'm afraid to even start a chat or call because the last time I spoke to a customer service representative he was not even in the loop about the changes coming.

Why are Data Limits within Smart limits being retired

45 of 76 (1,235 Views)
0
(0)
  • Rate this reply
Sep 9, 2014 10:33:43 AM
0
(0)
Community Specialist

@wsarp65, @at.tangersme, @RoninGT, @mgbnet, @louisore

 

We are sorry for the confusion.  Although we are no longer offering the data limit feature, Smart Limits will soon offer the ability to turn off cellular data plus we'll be delivering many new benefits including improved web experiences, a new app experience, customizable alerts, and the ability to view call and text activities.

 

~Delia


Rethink Possible

For account specific help, please send a private message to ATTCustomerCare

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Why are Data Limits within Smart limits being retired

46 of 76 (1,215 Views)
0
(0)
  • Rate this reply
Sep 9, 2014 10:39:44 AM
0
(0)
Tutor

When is this coming? The previous data mentioned on these forums was Sept 9th... Today...

 

Also, will this restore the previous functionality that is now broken: previously data limits did not affect the ability to send and receive picture messages. Now I am unable to send and receive picture messages at all.

Re: Why are Data Limits within Smart limits being retired

47 of 76 (1,210 Views)
0
(0)
  • Rate this reply
Sep 9, 2014 10:57:40 AM
0
(0)
Contributor
Thanks for nothing AT&T!!

ATTDelia apparently solved the problem by telling everyone that "there are other options available to manage your data usage!"

Note that it effectively manages only "your" data usage. The point of SmartLimits is(was) to provide a valuable parental control. So now we have to go to each line and shut off the data when we figure out they are using too much. Does that do the same thing? Not quite because what they don't tell you is that you also have to get your child (or other user) to power cycle the device for it to take effect.

So now I can shut down the data but then I have to call/text my child to say "hey I shut off your data access, please restart your device so that you can't use data anymore". Again, thanks for nothing. The fact that this is hardly a big expense for AT&T to offer means they have to have some other reason for killing this feature.

And since they won't tell us what that reason is, we can only assume that they want to make it EASIER to go over the data limit.

Re: Why are Data Limits within Smart limits being retired?

48 of 76 (1,205 Views)
0
(0)
  • Rate this reply
Sep 9, 2014 11:04:25 AM
0
(0)
Tutor
Please tell us WHEN the ability to turn off cellular data will be available. I don't understand why the new package wasn't completely ready to be put in place when the old date limit ability was discontinued on September 5th. It is now the 9th and it was supposed to be in place.

I realize you are only monitoring this discussion and you are not the one making the decisions...but somehow the customers of AT&T should be provided with some ANSWERS!



"We are sorry for the confusion. Although we are no longer offering the data limit feature, Smart Limits will soon offer the ability to turn off cellular data plus we'll be delivering many new benefits including improved web experiences, a new app experience, customizable alerts, and the ability to view call and text activities.

~Delia"

Why are Data Limits within Smart limits being retired

49 of 76 (1,203 Views)
0
(0)
  • Rate this reply
Sep 9, 2014 11:25:18 AM
0
(0)
Contributor

So, this week school started and I am getting my two teen-agers back on the regimen of going to bed. For some reason when my son was supposed to be asleep he was surfing the web on ifunny, vine, all wide open!! "Huh, there is no way," I said. I have ATT Smart Limits and pay every month in addition to the plan, phone, taxes and fees to ATT. I have data turned off on their phones are secure,  using ATT smart limits. Even though ATT is charging me extra, their feature has my children's best interest in mind. 

 

Curious, I asked my son and he said, "Nope." I have data! I went in today 9-9-14 to verify and sure enough ATT without notifying me, "retired" the feature! In addition, they went ahead and charged me over $20 in additon to not notifying me for the extra data my son was using watching Youtube and crap on his phone. 

 

These so called other solutions ATT offers only benefit ATTs bottome line. There is no reason for me to choose this multiple family plan donkey feces when I am on a corporate UNLIMITED discount plan for my other two out of four phones. I would pay alot more to move over to these jacked plan.

 

At this point my only option is to go to Verizon or the other carriers who still offer to protect children. The other option is go back to a flip phone where the phone is the only intended feature. Way to progress ATT!! (SARCASM)

 

You better be thinking this one through a LOT more then having some wise guy/gal out of Yale or Harvard, who probably doesn't even have teen-agers, thinking s/he is going to play some Marketing campaign and move everyone over to this new Multiplicity-Jack-the-Family Plan and instead you end up losing your families to other carriers!

 

You need your own SMART limits if you think I am going to allow you to charge me and just be paying these overages every month!

 

 

Re: Why are Data Limits within Smart limits being retired?

50 of 76 (1,197 Views)
0
(0)
  • Rate this reply
Sep 9, 2014 11:30:25 AM
0
(0)
Tutor
WELL SAID!!!!

Why are Data Limits within Smart limits being retired

51 of 76 (1,195 Views)
0
(0)
  • Rate this reply
Sep 9, 2014 11:40:33 AM
0
(0)
Contributor
So I went to the Verizon site to compare parental features. The language itself says A LOT! AT&T advertises it to do just the minimum. It blocks calls and texts and limits phone use. It is very impersonal (ref https://www.smarlimitsforwireless.com/).

Verizon, on the other hand, is titled FamilyBase and is all about the Family and protecting children (familybase.vzw.com). Oh yeah, and it is only $5 PER ACCOUNT, not PER LINE and seems to manage DATA. On Demand blocking and pricing all seem to favor parents. Unless AT&T gets the act together soon, I know where I'm going for my upgrade.

Re: Why are Data Limits within Smart limits being retired?

52 of 76 (1,187 Views)
0
(0)
  • Rate this reply
Sep 9, 2014 12:04:00 PM
0
(0)
Contributor
I spoke with an operator the other day AGAIN and told him that depending how they roll with this it will decide whether I move to another carrier (Verizon). I ended up with an $80 credit and a problem fixed that I'd been trying to resolve for a while. NO DATA LIMITS, NO CONTROL OVER MY ACCOUNTS AND I'M GONE. That's FOUR NATIONAL ACCOUNTS GONE TO VERIZON! They didn't really say much but there was a hint of concern (feigned or not, who knows).

I spoke with an operator the other day AGAIN and told him...

53 of 76 (1,182 Views)
0
(0)
  • Rate this reply
Sep 9, 2014 12:49:52 PM
0
(0)
Tutor

I agree, they are using this to push the Share plans, which for us is a giant rip off. I am a LONG term AT&T customer, and they have lied to me several times about the share plan and affect on upgrades.

 

The inability to limit data on one of our users is a very big deal. Also, once the data is gone or off, you can no longer her FindMyPhone.  What a great system(sarcasm included).

Re: Why are Data Limits within Smart limits being retired?

54 of 76 (1,166 Views)
5
(1)
  • Rate this reply
Sep 9, 2014 12:55:25 PM
5
(1)
Tutor
So if we switch to the Family share plan, with 5 phones, do we also have to sign up for Next? Because, without Next, we're getting pretty cheap upgrades (we got the iPhone C this past upgrade for $50 each at Best Buy), paid upfront. I don't like the idea of having to choose a $200 phone and paying $30 or $50 dollars a month ON TOP OF the Family share plan rate of $275 a month. IT'S NOT A SAVINGS! And I don't care to upgrade every 12 or 18 months. 2 years is a long time, but it's worked so far for me. Unless they start to build phones a lot cheaper than they do now.

Why are Data Limits within Smart limits being retired

55 of 76 (1,165 Views)
0
(0)
  • Rate this reply
Sep 9, 2014 12:59:15 PM
0
(0)
Tutor

That's what I first thought when I ran the numbers, that I would save money, but it doesn't work that way.  As an employee told me, the goal is not to save you money, just to separate the hardware cost out of the plan.  Next is A&T's monthly payment plan for hardware.  You can't do the cool $50 or $0 upgrades at other vendors because that required a two year plan, which isn't available on a family share plan.

Re: Why are Data Limits within Smart limits being retired

56 of 76 (1,163 Views)
0
(0)
  • Rate this reply
Sep 9, 2014 1:14:25 PM
0
(0)
Tutor
So then I don't really want the Family Share Plan if I don't have the capability of upgrading every 2 years and paying the "sale" price at Best Buy. If I opt to keep my account as it is, I wonder if that will still be an option down the road. I don't like to be "forced" to do anything. We should have more options. I've been a customer of AT&T's for over 8 years. Where's the perks for my loyalty? I also agree with previous comments about paying the $4.99 for the service of limiting data, that it wasn't offered for FREE. If we choose to pay for something, continue to offer it to us!!! Free would have been nice, but I'd settle for $4.99 a month. Why take that away??? I'm all for change (yes, sometime change sucks) but sometimes it's necessary. But we're all human, we're all in this together!! The bottom line is the little guy (the customers) get the shaft, while the corporate bigwigs drive their fancy cars and have vacation homes.

Why are Data Limits within Smart limits being retired

57 of 76 (1,158 Views)
0
(0)
  • Rate this reply
Sep 10, 2014 11:26:12 AM
0
(0)
Contributor

I have to say that AT&T is great at marketing, but bad promises made in great marketing will catch up to you at some point.  The NEXT pay plans generally come out to a wash with the plan discount, but only if you pay the longest term possible.  At the time, it sounded like a good plan and looked good on paper, then after they have switched people onto the new share plans, they start making changes that become less desirable and end up costing more in the end.  

 

While it may not meet the legal definition of bait and switch, that is essentially what is.

Re: Why are Data Limits within Smart limits being retired

58 of 76 (1,087 Views)
0
(0)
  • Rate this reply
Sep 12, 2014 3:04:21 AM
0
(0)
Contributor

I too am outraged that data limits is being retired.  The "improvements" mean nothing.  For families with teens, this is ridiculous.  Moreover, smart limits has stopped working overall.  ATT is a mess.  I am moving to Verizon where they have "family base" and switching over to Android phones.  It is the only way I can get a grip on my kids cell phone use.

Re: Why are Data Limits within Smart limits being retired

59 of 76 (992 Views)
0
(0)
  • Rate this reply
Sep 12, 2014 11:24:44 AM
0
(0)
Contributor

I'll look at this Verizon option.  We transferred with phones fully owned and no contract.  Switch because att offered this data limit option which was VERY attractive to me so I didn't have to mess around with all the family accounts, monitoring, etc. and could allocate use among family members. Now will look to switch.  Also in communication with T-Mobile to see if they have plans to install towers in our area soon as they offer unlimited data options. 

 

Also I have a MAJOR issue about how this was handled with little to no warning.  They refunded the $4.99 I was charged and in the meantime family went over by $60 during our vacation when this was rolled out.  I consider this a customer relations catastrophe for att on my part. 

Re: Why are Data Limits within Smart limits being retired?

60 of 76 (938 Views)
Share this post
Share this post