Contributor
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1 Message
Family map not able to locate iPhone 5!!!
Please help! The family map service is giving a message of "not able to locate" one of the numbers on my plan.. . It is an iphone 5 and we were able to locate this number before the phone/software upgrade. The phone is on and in clear range. It seems like a glitch with the new iPhone software. Is there a fix out there?
Thanks in advance!
scottwkuhn
Contributor
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1 Message
10 years ago
I just now canceled Family Map. It is now worthless. One of my daughters got an iphone 5 and family map no longer can find her.
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maryluibel
Contributor
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2 Messages
10 years ago
1 go to SETTINGS
2. TURN OFF LE
Can't remember EXACTLY. How I found LE. That allows phone to work FASTER. Who cares. If there's a PW, and you have the account, just call AT&T and tell them to get PW off that phone. Then go into SETTINGS, I think GENERAL, and switch off. Walla! Family map works! Good luck guys!!!
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maryluibel
Contributor
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2 Messages
10 years ago
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debbaron
Contributor
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1 Message
10 years ago
Other than turning of LTE, has anyone been able to use family map with iphone 5?
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bfogelstrom
Teacher
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18 Messages
10 years ago
no
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lopez60120
Voyager
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2 Messages
10 years ago
Hello all I am in the same boat as you guys . I have been on the phone, on the ATT family map support forum and I contacted the company behind the feature and no luck no one seems to know how and why. Everytime I call I have to explain and go through the process all over, its a pain.
I suggest you contact ATT as much as possible by the 800 number and by posting on the app forum
https://afm.support.safely.com/home
and complaint als contact the developer
http://www.safely.com/
This sucks we should not have to turn off LTE or jump through hopes.
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lopez60120
Voyager
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2 Messages
10 years ago
Has anyone found any fix yet? Aside from turning off LTE
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cheech328
Mentor
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20 Messages
10 years ago
I was told that after the 5S came out, that the family map would work. When I called after the 5S came out and it did not work, I was told once they send out the update for the 5S it would work - STILL NOT WORKING! Naturally, no one wants to turn off LTE or go with the stupid companion map so if the phone is tracked through GPS as in Iphone 3, 3G, 4, 4S, why can it not be trackable now. This is a no brainer question that everyone is asking. It should not take from the release of the 5 in September 2012 until January 2014! And AT&T does not even care because everyone is voicing their opinions and complaining about it. There is talk of an Iphone 6 so now when everyone upgrades from the 4S which is the last phone that the family map worked on, the app will be obsolete! You are moving backward AT&T and not forward. And don't go blaming Apple! You created the App and it worked perfectly so it is your point to fix it that it works with the upgrades as it use to. I am right now going to call AT&T and inquire about this once again. everyone should do the same. I will report back!
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homie199
Contributor
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1 Message
10 years ago
Well , I found out that I Phone 5 has to download the Family map app to the phone in order for family map to work. I have a 19 yr old and she wont do it. Bad mistake on Apples fault. I will have to shut her phone off , until she puts it on. it's also sometimes not very accurate. I think Apple 's phone can be tracked by find my Iphone app. I will find away arount it . Right now family map is not the best thing , unles I force her to do it.
Concerned Dad. (upset)
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cheech328
Mentor
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20 Messages
10 years ago
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