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Posted Sep 25, 2012
7:40:48 AM
Family map not able to locate iPhone 5!!!

Please help!  The family map service is giving a message of "not able to locate" one of the numbers on my plan.. . It is an iphone 5 and we were able to locate this number before the phone/software upgrade.  The phone is on and in clear range.  It seems like a glitch with the new iPhone software.  Is there a fix out there? 

 

Thanks in advance!

 

 

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Aug 28, 2013 10:10:30 PM
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Explorer

Also, if you have access to your children's apple ID's you can just use the iCloud locate my iPhone service?  

Re: Family map not able to locate iPhone 5!!!

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Oct 20, 2013 1:26:51 PM
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Does this work?

 

ATT never understood the value of this app.  They completely blew it.  Try this:

 

1.  Go to Settings

2.  Click on Cellular

3.  Turn OFF LTE

 
Turn off your phone for 4 or more minutes (so it refreshes, which happens about every 2 1/2 mins.

I learned this here: http://forums.att.com/t5/Account-Features/HERE-S-THE-FIX-Family-Map-Issues-on-iPhone-5/m-p/3622825/h...

 

Re: Family map not able to locate iPhone 5!!!

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Oct 26, 2013 11:49:24 PM
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I am too have found that FamilyMap doesn't work on our iPhone5s... I am reading thru this forum and ATT's response that they are working on it seems a broken record as that seems to be the response for several months... it seems to me that ATT doesn't know how to make the app work on iPhone... time to cancel this service. It is completely unreliable and having is pay for such a poor service is ... well ... extremely disappointing. ATT ... you are alienating your customers... my loyalty is definitely in question...

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Oct 30, 2013 8:53:01 PM
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We had this problem when one daughter got an iphone 5  and I had a I4 and was not able to locate her.  I know have an iphone 5 also and still the same problem but figured it out.  When they can't be located, hit the option to "improve locations".  There you can text an app to them.  They must follow instructions and here is the important part, when they register at the end, they must use your (the locator) phone # and password for family map, also, they must hit save this number.  It works every time now.  I wish someone from At&t had told me this during one of my numerous calls.  Maybe they didn't know.  Hope this helps.

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Nov 3, 2013 2:20:03 PM
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If you don't trust your children to the point that you have to track their phones, then take their phone away. Trying to snoop around your kids is the reason the kids try to snoop around the parents. This is just bad parenting. Simple.

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Nov 3, 2013 9:28:01 PM
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Apparently you have never had teenagers that are new drivers. Bad parenting? No NOT bad parenting, this is good parenting, wanting to know and knowing where your kids are. I fully trust my son, he is a great kid, but that is the reason I an here tonight. He is on a long drive by himself, I do not want to call or text so he doesn't feel the need to answer the phone while driving, and he is going to area's he has no cell service on bad roads. I know when he left where he was at this weekend and it is really close to time he should be arriving home, wanted to check and see where he had made it to. I have used family map for years on iphone 3 and 4, this is the first time I have tried to track him with new phones a few months ago. I had no idea family map wouldn't work with a iphone5 and yes I am mad as crap this has been a problem this long and AT&T had not fixed it. I will be contacting AT&T tomorrow for answers, and I am not as patient as I should be. The phone has  built in GPS, then AT&T needs to use it, I pay for this service and it needs to work.

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Nov 4, 2013 5:54:15 AM
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DonsSnugglebunny wrote:

Apparently you have never had teenagers that are new drivers. Bad parenting? No NOT bad parenting, this is good parenting, wanting to know and knowing where your kids are. I fully trust my son, he is a great kid, but that is the reason I an here tonight. He is on a long drive by himself, I do not want to call or text so he doesn't feel the need to answer the phone while driving, and he is going to area's he has no cell service on bad roads. I know when he left where he was at this weekend and it is really close to time he should be arriving home, wanted to check and see where he had made it to. I have used family map for years on iphone 3 and 4, this is the first time I have tried to track him with new phones a few months ago. I had no idea family map wouldn't work with a iphone5 and yes I am mad as crap this has been a problem this long and AT&T had not fixed it. I will be contacting AT&T tomorrow for answers, and I am not as patient as I should be. The phone has  built in GPS, then AT&T needs to use it, I pay for this service and it needs to work.


have 3 - all girls, I trust them, the family locate is so easy to get around it is not funny

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Nov 4, 2013 5:58:35 PM
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Same here. New Galaxy S4 on my account and Family Map is useless. Will this ever be fixed or should we just all cancel the service? Doesnt work when I try from my phone or computer.

Re: Family map not able to locate iPhone 5!!!

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Nov 16, 2013 7:14:50 PM
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The family map works on every phone up to the 5.  I called to find out if they are working on fixing the problem.  They told me a month ago that the 5s would be able to be located in a "month" after the new update.  However, it still does not work so I am not upgrading any of the phones.  So sad the app will soon be obsolete as phones get updated and the app does not work.  As far as those of you that say it is bad parenting - IT IS THE OPPOSITE!  I love knowing when my kids get to school when they are driving major highways.  No need to text or call - the app sends me a text message and gives me peace of mind.  When your child is somewhere for example a concert, etc., and they may not hear their phone, you can see if they are still in the location or if they have departed the location.  It is an excellent app and I am so disappointed that it is becoming worthless which each new upgrade.  Wondering why the specialists at ATT cannot figure this out - it has been since the Iphone 5 upgrade from September 2012.  That is a very long time for them not to correct the problem and they do not seem at all in a hurry to fix it.  Can be get some feedback here from ATT.  And please do not say to use the companion check in.  Whoever considered that a correction is out of their mind!!!!!!  We want the original app to work as it always did with each new upgrade!!!!

 

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Nov 18, 2013 4:58:37 PM
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I just now canceled Family Map. It is now worthless. One of my daughters got an iphone 5 and family map no longer can find her. 

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Nov 21, 2013 4:53:31 AM
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I KNOW HOW TO FIX! I had same problem and was very angry about it. I looked EVERYWHERE to find the answer. AT&T won't tell you because you have to turn off the very thing they are using to sell the phone.
1 go to SETTINGS
2. TURN OFF LE

Can't remember EXACTLY. How I found LE. That allows phone to work FASTER. Who cares. If there's a PW, and you have the account, just call AT&T and tell them to get PW off that phone. Then go into SETTINGS, I think GENERAL, and switch off. Walla! Family map works! Good luck guys!!!

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Nov 21, 2013 4:56:36 AM
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Turn off LE in settings. Works

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Dec 5, 2013 1:39:48 PM
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Other than turning of LTE, has anyone been able to use family map with iphone 5?

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Dec 5, 2013 1:43:56 PM
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no

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Dec 17, 2013 9:11:07 AM
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Hello all I am in the same boat as you guys . I have been on the phone, on the ATT family map support forum and I contacted the company behind the feature and no luck no one seems to know how and why. Everytime I call I have to explain and go through the process all over, its a pain. 

 

I suggest you contact ATT as much as possible by the 800 number and by posting on the app forum

 

https://afm.support.safely.com/home

 

and complaint als contact the developer 

 

http://www.safely.com/

 

This sucks we should not have to turn off LTE or jump through hopes. 

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Jan 9, 2014 10:44:49 AM
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Has anyone found any fix yet? Aside from turning off LTE

Re: Family map not able to locate iPhone 5!!!

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Jan 30, 2014 11:54:19 AM
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I was told that after the 5S came out, that the family map would work.  When I called after the 5S came out and it did not work, I was told once they send out the update for the 5S it would work - STILL NOT WORKING!   Naturally, no one wants to turn off LTE or go with the stupid companion map so if the phone is tracked through GPS as in Iphone 3, 3G, 4, 4S, why can it not be trackable now.  This is a no brainer question that everyone is asking.  It should not take from the release of the 5 in September 2012 until January 2014!  And AT&T does not even care because everyone is voicing their opinions and complaining about it.  There is talk of an Iphone 6 so now when everyone upgrades from the 4S which is the last phone that the family map worked on, the app will be obsolete!  You are moving backward AT&T and not forward.  And don't go blaming Apple!   You created the App and it worked perfectly so it is your point to fix it that it works with the upgrades as it use to.  I am right now going to call AT&T and inquire about this once again.  everyone should do the same.  I will report back! 

 

Re: Family map not able to locate iPhone 5!!!

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Feb 2, 2014 1:48:45 AM
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Well , I found out that I Phone 5 has to download the Family map app to the phone in order for family map to work. I have a 19 yr old and she wont do it. Bad mistake on Apples fault. I will have to shut her phone off , until she puts it on. it's also sometimes not very accurate. I think Apple 's phone can be tracked by find my Iphone app. I will find away arount it . Right now family map is not the best thing , unles I force her to do it.

 

Concerned Dad. (upset)

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Feb 15, 2014 9:15:38 AM
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I called 3 times to follow-up on this. They are clueless. I explAined that I was told when the updates came out they said it would be corrected that the family map would work without any other added apps as it did with the 3 3G 4 and 4s. Each time they kept putting me on hkd. They did not understand the app or what I was even asking so they could care less about correcting this app so I am not upgrading to any of the new pho Ed. I will be researching phones that it will still work on as I have heart sprint family locator still works on their upgrades so it is just att having this problem. Although I have been with att for 10 years this app is that important that I would switch providers to still be able to locate my children.

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Feb 16, 2014 1:12:58 PM
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cheech328 wrote:
I called 3 times to follow-up on this. They are clueless. I explAined that I was told when the updates came out they said it would be corrected that the family map would work without any other added apps as it did with the 3 3G 4 and 4s. Each time they kept putting me on hkd. They did not understand the app or what I was even asking so they could care less about correcting this app so I am not upgrading to any of the new pho Ed. I will be researching phones that it will still work on as I have heart sprint family locator still works on their upgrades so it is just att having this problem. Although I have been with att for 10 years this app is that important that I would switch providers to still be able to locate my children.

May not need the app - but there is this on their web site

 

*Sprint Family Locator subscribers may notice reduced location accuracy when attempting to locate an Apple iPhone. Sprint is actively working on a solution to improve the location accuracy. We will keep you updated in the online Community.

 

 

So you still won't know accurately

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Feb 23, 2014 12:10:10 AM
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But at least the accuracy is within a 1 mile radius.  I would take that over "we are unable to locate" any time.  AT&T has yet to respond to any of these people complaining or advising them if there will be a fix. They keep stringing people on and saying with the next update or with the next upgrade.   If you can respond to this post about Sprint why can't you find out what is going on with this at AT&T.  When you call there no one even understands or has any notes on it.  It is becoming obsolete!!!!!  And with the number of people wanting this app to work as it was initially instituted they should want to listen to the public and work on a fix.  The companion app is not the fix as so many people have told you.  So, is there a fix?  Is something being worked on?   Is the app being re-evaluated?  TELL US SOMETHING!!!!  It has been from September 12, 2013 release of the IPHONE5 and on that the app does not work.  But, it still works on any phone before that!  So, it is now almost 18 months and no fix or update on a fix.    VERY UNPROFESSIONAL!!!!!

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Feb 23, 2014 9:34:13 AM
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cheech328 wrote:

But at least the accuracy is within a 1 mile radius.  I would take that over "we are unable to locate" any time.  AT&T has yet to respond to any of these people complaining or advising them if there will be a fix. They keep stringing people on and saying with the next update or with the next upgrade.   If you can respond to this post about Sprint why can't you find out what is going on with this at AT&T.  When you call there no one even understands or has any notes on it.  It is becoming obsolete!!!!!  And with the number of people wanting this app to work as it was initially instituted they should want to listen to the public and work on a fix.  The companion app is not the fix as so many people have told you.  So, is there a fix?  Is something being worked on?   Is the app being re-evaluated?  TELL US SOMETHING!!!!  It has been from September 12, 2013 release of the IPHONE5 and on that the app does not work.  But, it still works on any phone before that!  So, it is now almost 18 months and no fix or update on a fix.    VERY UNPROFESSIONAL!!!!!


where did you see a 1 mile inaccuracy claim? for all you know it maybe 5 to 10 miles depending on cell tower triangualtion - load the app and it will work. you are aware that locating services can be turned off at the phone right?

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Feb 23, 2014 10:08:52 AM
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My sister has the Sprint family locator and has it on her kid's phones.   It is within a one mile radius.  Funny part is I was one of the first people to have the ATT Family Map when it came out in February 2010.  It was the best thing that I have ever used.   I would have text messages sent to me when my kids drove to school and I would have peace of mind knowing they arrived!   It is not a "no trust" factor it is a peace of mind factor knowing that you do not have to call them while driving, etc.   I told everyone about it - all my friends loved it.  My sister had Spring and when the Sprint Family Locator app came out she purchased it.  The Iphone 5 works on the spring family locator.   I am just wanting to know if they plan on correcting it.  When you say the locator can be turned off at the phone are you referring to sprint? because the ATT original app cannot be turned off.  It works even if you turn off the location tracking.  It is the best app ever!!!!!  I will not upgrade the phones because I love the ATT Family Map so everyone here still has the 4S.  It would work with every upgrade up tot he 4S.  If it has something to do with IOS why can't they fix it.  They have had 18 months to figure it out.   No one wants to download the companion app.  We only want an answer - will there be a fix or not.  No one wants to find out and answer the question.  It is very frustrating. 

 

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Apr 16, 2014 6:34:43 PM
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It is now April 2014. Has AT&T developed a solution that will allow Family Map to work with an iPhone 5? Any update to this thread?

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Apr 26, 2014 1:28:50 PM
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Same thing happened to me,my daughter upgraded her iphone to the 5s now I get an error message that says her phone is either turned off or can not locate it. Tried deleting her account and adding it back,her location services is turned on,still getting an error message. Called it in to AT&T an opened a service ticket

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Apr 26, 2014 3:09:20 PM
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live1432 wrote:

Same thing happened to me,my daughter upgraded her iphone to the 5s now I get an error message that says her phone is either turned off or can not locate it. Tried deleting her account and adding it back,her location services is turned on,still getting an error message. Called it in to AT&T an opened a service ticket


you have to load a app to get it to work

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Apr 26, 2014 3:11:41 PM
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cdgray3 wrote:
It is now April 2014. Has AT&T developed a solution that will allow Family Map to work with an iPhone 5? Any update to this thread?

Ever think that Apple is the cause for needing a app for the phone? Apple has a nasty habit of securing the OS to outside influences and only when they allow it. Look at the MAC OS, it will run on nothing but Apple supplied hardware, and Apple has gone out it's way to shut down the clone manufacturers

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May 1, 2014 8:11:58 PM
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Any updates on this?  Does the family map app now work on the Iphone 5 without th companion app?  The reason I am asking is because if you now look under supported phones, there is no longer the special wording that said you need the companion app when running the app on Iphone 5.  That wording is now gone.  So did they fix it?  Anyone know?

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May 25, 2014 6:46:09 PM
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One daughter has an iphone 4.  99 times out of 100, family map will locate her within a mile (terrible...but better than nothing).  1 time out of 100, it will pinpoint her within a few yards.

 

Another daughter has a 5s.  Family map will work about 1 out of 100 times.  It usually can't find her at all.

 

Really, really poor performance.

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Jun 4, 2014 9:08:27 PM
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Still not fixed.  The LTE band-aide is just that.  If you can turn that feature off, then your son/daughter can just turn it back on. 

 

One thing I've noticed on a 5s being searched for via the ATT Fam Map is that results appear random.  Some times the 5s can be found and displayed, others you get the "can't find the apple phone" error message. 

 

By random, I mean the ATT locate function in Family Map seems to work in certain areas better than others. Not sure why this might be..maybe the cell towers used to triangulate the phone are not ATT?

 

It also seems to work most of the time if you ping the 5s via a "text" or "dial/hangup"call (get the phone ringing, then hang up).  It's almost like the 5s is in battery save or sleep mode and needs to be woken up before it can be found.

 

Anyway, this is a major annoyance and should be fixed.  You listening ATT ???

 

 

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