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Posted Dec 11, 2012
6:19:49 PM
Model 3801hgv reboots when scheduled recordings start

My 3801HGV reboots when scheduled recordings start. That's the only time it reboots. When I do a manual recording the 3801HGV does not reboot. This is my third box and I've had 2 replacement gateways. I've replaced all cables and power strip. I've disconnected all netwokring components (NAS drive, PC, Surround sound) and only have the Box connected to the TV via HDMI cable. I also tested the connection from the box to the TV with component cable. I've had a tech come out and he's stumped too. Any help would be great.

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Dec 12, 2012 4:24:03 AM
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The AT&T tech called me last night. Apparently one of the recordings was trying to record 100x per day. This is a glitch in the system, which caused the box to reboot when that scheduled show started. The solution was to flush all scheduled recordings and then reboot. That fixed the issue.

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Model 3801hgv reboots when scheduled recordings start

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Dec 11, 2012 6:38:07 PM
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ACE - Expert

Can you download and install SomeJoe's tool at the link below?

 

http://www.uverserealtime.com/

 

Once you install the tool, please post screenshots of the following tabs: IP/ProfileError Table, Bitloading, & Coax/HPNA.

 

We can take a look at the screenshots to see if there appears that you might be an issue with your system.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Model 3801hgv reboots when scheduled recordings start

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Dec 12, 2012 4:24:03 AM
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The AT&T tech called me last night. Apparently one of the recordings was trying to record 100x per day. This is a glitch in the system, which caused the box to reboot when that scheduled show started. The solution was to flush all scheduled recordings and then reboot. That fixed the issue.

Re: Model 3801hgv reboots when scheduled recordings start

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Dec 12, 2012 4:32:14 AM
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ACE - Master
wolfhound61 - Thanks for posting that you got a successful resolution. It is good to have the problem.solution available when others may have the same problem.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Model 3801hgv reboots when scheduled recordings start

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Dec 12, 2012 10:12:47 AM
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ACE - Expert

Thanks for the info.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Model 3801hgv reboots when scheduled recordings start

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