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Posted Jul 5, 2014
2:21:16 PM
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Contacting Customer Service

I have having an ongoing problem getting a paper bill.

I know have a cut off notice, and yet I have asked so many time for a bill its ridicules.

I am not going to sit on hold, be transferred to overseas, where they CAN NOT help me. 

I have dates, names of employees, etc.  YET, no way to get back to them.

 

Is it possible this company has so many untrained employees that just pass us around and very few who can really help us.

 

If I charged AT&T by the hours I have been put on hold, they would give me free service.

 

Contacting Customer Service

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Jul 5, 2014 3:33:43 PM
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ACE - Expert
Edited by mibrnsurg on Jul 5, 2014 at 3:35:00 PM

Contact ATT Customer Care here:
http://forums.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/192773

Send them a private message, on this link, and they should be able to give the help needed to solve your billing problems. They are available M-F 8am-11pm Eastern time, response may take up to 2 business days.

This is not the regular CS/TS people, but the social media Community Specialists that know the people to contact to get things done.

 

Include your account#, email address and a good phone # (land or cell) and time to contact you on.

Check for the blue PM envelope when it appears, upper right on every page, for their reply. Good luck :smileywink:

 

Chris

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