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Posted Jun 23, 2013
4:04:13 PM
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Cancel U-verse Internet fee?

I need to cancel my U-verse internet because my promotional period is up and I can't afford it. Also it's not very impressive, my modem stopped working one month after signing up then they sent me an old model as a replacement. Does anyone know the approximate charge for this? Thanks.

I need to cancel my U-verse internet because my promotional period is up and I can't afford it. Also it's not very impressive, my modem stopped working one month after signing up then they sent me an old model as a replacement. Does anyone know the approximate charge for this? Thanks.

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Jun 23, 2013 4:15:56 PM
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ACE - Expert

If you are month to month, not under a contract/time limit, there should be no charge.  If you bought the modem, no return necessary, but if not, might have to return it.  :smileywink:

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? 1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Cancel U-verse Internet fee?

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Jun 23, 2013 4:15:56 PM
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ACE - Expert

If you are month to month, not under a contract/time limit, there should be no charge.  If you bought the modem, no return necessary, but if not, might have to return it.  :smileywink:

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? 1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

If you are month to month, not under a contract/time limit, there should be no charge.  If you bought the modem, no return necessary, but if not, might have to return it.  :smileywink:

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? 1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Jun 23, 2013 4:45:49 PM
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Thank you!

Thank you!

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Jun 23, 2013 5:08:56 PM
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ACE - Master
verisimilitude - When you call in & tell the call router you want to cancel, you will be routed to the retention dept. They may consider your story as reason to extend your promotional rate.
verisimilitude - When you call in & tell the call router you want to cancel, you will be routed to the retention dept. They may consider your story as reason to extend your promotional rate.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Aug 10, 2013 11:41:17 AM
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I just got it and am so sick. Wish i could get rid of it today. Nothing work right. Can't even get dvd to work.

I just got it and am so sick. Wish i could get rid of it today. Nothing work right. Can't even get dvd to work.

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