10-23-2012 07:37:22 PM
Help. I have an iPhone 4 and have a microcell at home. Sometimes when I'm talking on my phone it will freeze, and I will stop hearing the other person, but they can hear me. The phone timer is still going like I'm talking, but if I press the "end call" button it will usually grey out but then not disconnect for a few minutes. All the while, the person on the other end of the phone can hear me and what I'm saying - but I can't hear them. This happens regularly - this evening it happened to me during two phone calls. Sometimes it takes so long that I just do a restart on my iPhone to get it going again.
What can I do???? I'm ready to switch back to Verizon, never had connection problems with them. Sure hope I can resolve this problem though, because I already paid $200 bucks for this microcell. Any ideas or workarounds are welcome!!
10-26-2012 04:38:32 PM
I have a iPhone 4S and I am having the same problem! My cell phone service at home was limited due to my location in a topographical low (aka valley) in a dense neighborhood. After numerous complaints and verification of the problem, AT&T gave me a "free" 3G MicroCell wireless signal booster. Things were fine for a while but in the last few months with iOS 5.1.1 & now iOS 6 I am having the same problem as the previous poster. This only happens at home, not while using my cell phone in areas with good coverage (4 or more bars). I went to the Apple Store several times in the hopes this was a hardware related problem. After the genius techs were unable to resolve the problem, I got a brand news iPhone 4S under my Applecare warranty. However this did not resolve the problem.
What has worked was a setting change suggested by an Apple Genius Bar manager in San Francisco after they replaced my phone:
She said that if I turned off Cellular data, I wouldn't have any connection issues. So far this has worked! It's a bit of a pain: I have to use my home WiFi network for data browsing but my phone doesn't freeze up in the middle of calls. It seems like this is some sort of AT&T/iOS software connection issue. Has anyone else found sucess with my solution? Any chance when AT&T will update their carrier settings for iOS phones to hopefully fix this problem?
10-26-2012 04:41:33 PM
Another solution that may work is to deactivate your MicroCell on your AT&T account and re-register it. Check out this link: