Posted Sep 10, 2012
12:58:38 PM
Will 3G Microcell work with new Iphone 5?

Is it too early to know if the Iphone 5 will work with the 3G Microcells?

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Sep 21, 2012 11:05:25 AM
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Tutor

Also have an iPhone 5 that is not connecting to my microcell. I logged into the microcell management page, deleted the number on my microcell account (notthe primary) and then added it again. Restarted the phone and still no luck.

Re: Will 3G Microcell work with new Iphone 5?

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Sep 21, 2012 11:12:36 AM
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I just received 2 iPhone 5s and a new iPhone 4s on iOS 6, I have an existing iPhone 4S iOS 5.1.1....the only device that connects to the microcell is the 4S on 5.1.1.

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Sep 21, 2012 11:20:23 AM
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An iPhone 4 with iOS6 and an iPhone 4S with iOS6 work fine.  My new iPhone 5 not working with the Microcell.  Checking my account information, it recognizes the other phones as being iPhone 4 & 4S but my phone is some generic looking flip phone.  The iPhone 5 apparently isn't recognized by AT&T's automated systems yet.  Not a good showing for AT&T.

Re: Will 3G Microcell work with new Iphone 5?

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Sep 21, 2012 11:24:35 AM
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I spoke with ATT and there are 2 known issues.

1. New iPhone users unable to add their new line to the Microcell.
2. Upgraded users that have their phone number in the Microcell are unable to connect.

I spoke with Microcell support, Shanda, and she told me that ATT is pushing an update right now and that I should restart my Microcell in 24 hours. This software update to should resolve both issues.

Re: Will 3G Microcell work with new Iphone 5?

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Sep 21, 2012 11:24:54 AM
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Gentleman, I dont belive this is a phone issue but more of a nano sim problem, I ordered my iPhone 5 using another lines upgrade, since the sim that came in the iPhone 5 was for the wrong number, I decided to cut my iPhone 4S's sim down to nano size and my iPhone 5 is working as it should on the Micro cell while my Brothers is not and he's using the sim that came with the iPhone 5. just my two cents...

Re: Will 3G Microcell work with new Iphone 5?

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Sep 21, 2012 11:35:36 AM
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My new iPhone 5 is not recognized by the microcell and that's my only means of home cell service.   I also can't seem to change my primary number, shutting off LTE does not help.  Iphone5 is not listed as an possible device selections for my account -- only up to 4S.  I need to solve this as there is no AT&T service here at all.  

 

Just talked to AT&T tech support and was advised they are aware of problem and are working on it but it may take a few days.   

Re: Will 3G Microcell work with new Iphone 5?

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Sep 21, 2012 11:38:09 AM
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Thank you so much for your post - extremely helpful!  I do hope that the solution for us all is coming soon in either an update for the Microcell as someone pointed out above or in the information below.  It does seem to be related to new new nano-SIM and AT&T's ability to recognize it.  My AT&T homepage does also show a generic flip-phone as my activated phone at this time.

 

Here is information posted over in the MacRumors Forum and another commenter verified he was told the same thing:

 

 

Originally Posted by LePigeonBleu View Post
from at&t:

"Since the iPhone 5 has a new SIM card we need to disconnect and reconnect it to the Microcell. Since the Microcell is registered to the iPhone 5 phone number, we need to disconnect this from the website and re-register. However, there is currently an issue with the disconnect/registration process and this will provide an error if attempted at this time. I would recommend trying this process in a couple hours so we have time to resolve the current Microcell issue so you can disconnect and re-register."

so, do this in a couple hours:

"Log on to www.att.com/3gmicrocell , disconnect the Microcell, and than complete the registration/activation process again."

From Anna with AT&T Business Data Support...

m

Re: Will 3G Microcell work with new Iphone 5?

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Sep 21, 2012 12:06:18 PM
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Voyager

AT&T needs to address this ASAP. How can they not have been 100% full tested and prepared for this iPhone launch?

 

 

Re: Will 3G Microcell work with new Iphone 5?

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Sep 21, 2012 1:49:22 PM
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Rec'd the 5 today .... no MicroCell connection.  Followed previous link to deactivate & reactivate, but it only deactivated.  Status says "Activated", but it's not and now have NO phone service at all !!

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Sep 21, 2012 1:59:11 PM
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jorgemj85 wrote:

Gentleman, I dont belive this is a phone issue but more of a nano sim problem, I ordered my iPhone 5 using another lines upgrade, since the sim that came in the iPhone 5 was for the wrong number, I decided to cut my iPhone 4S's sim down to nano size and my iPhone 5 is working as it should on the Micro cell while my Brothers is not and he's using the sim that came with the iPhone 5. just my two cents...


That is interesting.   I posted earlier that my wife's iPhone 4 continues to work normally through our Microcell even after updating to iOS 6.  I wouldn't have thought of even mentioning this but when she got her 4, I cut down the SIM card that had been in her 3GS and she's still using that same SIM card.

 

In anycase, at&t and Apple are going to have to get together and come up with a solution, be it a revised SIM card or whatever. 

Re: Will 3G Microcell work with new Iphone 5?

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Sep 21, 2012 2:03:49 PM
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Hi,

 

I also just received my iPhone 5, and am in the same boat, home business and now no signal at my home office.

I spoke with AT&T today and they said it was an  "Apple" problem and they were going to fix it with in 48 hours, but who knows, from what I have seen here it seems to be an issue with both sides.

Lets hope this is resolved ASAP or I may have to find another place to work next week.

 

Re: Will 3G Microcell work with new Iphone 5?

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Sep 21, 2012 2:42:20 PM
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Hi All,

 

I just toggled airplane mode on my iphone 5 and I'm now on the MicroCell.  Looks like the update is rolling out.

 

Good luck.

Re: Will 3G Microcell work with new Iphone 5?

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Sep 21, 2012 3:05:31 PM
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Rep I spoke with said it is a known problem, relates to the nano sim not be recognized, and that Apple and the Microcell manufacturer are work on the fix - and that they had no estimate of when an update would be available.

Re: Will 3G Microcell work with new Iphone 5?

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Sep 21, 2012 3:06:52 PM
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you need to reset the microcell...should be on the back of your device which you can access with a safety pin. Allow 15 min for the microcell to reconfigure and you should be good to go.

Re: Will 3G Microcell work with new Iphone 5?

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Sep 21, 2012 3:23:56 PM
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Voyager

And the answer is:   NO. The 3G Microcell is incompatible with the iPhone 5 right now.

 

There is an incompatibility between the 3G Microcell and the iPhone 5. This is a known problem and it was discovered yesterday. According to AT&T 3G Microcell support once the underlying issue is discovered it will either require a firmware update to the Microcell or it will be a fix pushed by Apple. (They're still figuring it out.)

 

So, we'll all have to hold our horses for a few days till this is fixed.

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Sep 21, 2012 3:48:44 PM
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Count me in too. Great work AT&T

Re: Will 3G Microcell work with new Iphone 5?

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Sep 21, 2012 3:55:21 PM
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My new 5 doesn't connect to Microcell, wife's 4 stil connects fine.  Tried network resets and resetting the Microcell - still no joy.  So I guss I just wait.  Off to ATT tomorrow for a new SIM

 

Dave

 

Re: Will 3G Microcell work with new Iphone 5?

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Sep 21, 2012 3:56:27 PM
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Yes,

 

My Son got it work by accident.  His phone complained about no sim card.  He reseated it and it worked.  I popped the sim out of mine and AT&T M-Cell showed up on mine as well as the wife's.  Give it a shot.

Re: Will 3G Microcell work with new Iphone 5?

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Sep 21, 2012 3:57:33 PM
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dubz2045 is correct. I first went into the manage microcell page in my account and deleted the numbers that I had just upgraded to iphone 5's. I then re-added these numbers to the microcell approved numbers list. Next unplug your microcell for 30 seconds and then plug it back in and let it completely reboot. After the reboot turn off your iphone 5 and turn it back on. You should have a microcell signal then, at least I do. Just rebooting the microcell might work on its own but I cannot confirm this because I deleted the numbers online before I tried rebooting. Hope this helps everyone.

Re: Will 3G Microcell work with new Iphone 5?

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Sep 21, 2012 3:59:40 PM
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Finally mine is working. I had to deactivate and activate again for the new software upgrade and once that completed my iPhone 5 connected fine.

 

Thanks

Re: Will 3G Microcell work with new Iphone 5?

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Sep 21, 2012 4:11:59 PM
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When you say deactivate, do you mean completely disconnect the device in manage settings area?

 

i tried turning the Micro Cell off and rebooting then turning the IPhone off and on and no success.   I also tried toggling the airplane mode like the other poster and also no luck.

Re: Will 3G Microcell work with new Iphone 5?

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Sep 21, 2012 4:16:32 PM
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Can't find anything small and stiff enough to pop the SIM card - LOL!

Re: Will 3G Microcell work with new Iphone 5?

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Sep 21, 2012 4:30:16 PM
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Mine just showed up 5 minutes after following the steps above and then pulling out the SIM and reseating it.   Either AT&T has sent an update or just reseating the SIM does work.

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Sep 21, 2012 4:35:00 PM
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the toggle fixed all 3 of my iPhone 5's!

thanks!!

Re: Will 3G Microcell work with new Iphone 5?

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Sep 21, 2012 5:11:46 PM
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Voyager
After 12 hours of reading this thread today, rebooted iPhone 5 and boom... It works. No need to reseat SIM card here

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Sep 21, 2012 5:13:39 PM
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Yes that is correct.

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Sep 21, 2012 5:35:12 PM
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How can I remove and readd my phone to microcell when it is the only device?

Re: Will 3G Microcell work with new Iphone 5?

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Sep 21, 2012 5:38:55 PM
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Popped out SIM with phone active - dismissed prompt asking for SIM.  Waited 2-3 mins.  Reinstalled SIM.  2 mins later - voila - AT&T M-Cell

 

Obviously I have no way of knowing if they pushed an upgrade, but at least it is working now!

 

Dave

.

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Sep 21, 2012 6:11:06 PM
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Great so I deactivated my microcell and now it won't reactivate. Awesome.

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Sep 21, 2012 6:21:42 PM
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Just got off the phone with At&t tech support for 3G microcell, according to this guy the entire system crashed with all of the Iphone 5 registrations. They will be updating registrations throughout the night and should be able to connect shortly. He also said there is no incompatibility or problem with IPhone 5 or the microcell. No need to reboot or re register, also has nothing to do with the new sim cards.

Re: Will 3G Microcell work with new Iphone 5?

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