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Posted Sep 10, 2012
12:58:38 PM
Will 3G Microcell work with new Iphone 5?

Is it too early to know if the Iphone 5 will work with the 3G Microcells?

Will 3G Microcell work with new Iphone 5?

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Sep 10, 2012 2:20:34 PM
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Teacher

Hi.

 

Why don't you post your question again AFTER we know there even IS an iPhone 5 coming out.

 

GAL.

 

Don

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Sep 10, 2012 2:22:42 PM
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ACE - Master

I don't see why it wouldn't. We've never had any issues with our iPhones.

___________________________________________________________

3G MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Will 3G Microcell work with new Iphone 5?

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Sep 11, 2012 8:41:50 AM
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Voyager

Well we know that there is another phone coming out within a few days, those of us who want to order a phone quickly and who count on microcells need to know before purchasing. If the new phones are lte or some other type of protocol, then we might have to wait a while until we know. I would assume there are folks at att that might already have an idea, no harm in asking is there?

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Sep 11, 2012 11:00:41 AM
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ACE - Master

In theory they should work but I doubt serioulsy if anyone at AT&T has tested an advance copy yet. Just wait a couple of weeks or if you just have to be one of the first, then test it out for the rest of us and report back.

___________________________________________________________

3G MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Will 3G Microcell work with new Iphone 5?

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Sep 11, 2012 1:22:18 PM
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Contributor

ACE, that is some funny stuff... I don't see why it wouldn't. We've never had any issues with our iPhones. Really, AT&T Microcells have never had ANY issues with iPhones. Beam me up Scotty, iPhone 5 full speed ahead!!

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Sep 12, 2012 1:18:50 PM
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Guru

The iPhone 5 has to be 3G compatible so even though it wouldn't benefit from LTE type speeds through the Microcell,  I can't see why it wouldn't work.

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Sep 15, 2012 7:37:41 AM
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Voyager

Wonder if there are plans for a 4G microcell?  Sucks our 4G phones can't take advantage of 4G speeds with our current microcells.

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Sep 15, 2012 7:53:17 AM
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Guru

I'm sure if a 4G/LTE version of the Microcell is in the works, we'll never know it until such time as it's released.

 

In the mean time, there may be a few Microcell users out there who don't also have wifi but for most, fast wifi speeds make fast cellular data less-than-crucial.

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Sep 15, 2012 8:18:54 AM
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ACE - Master

dpking44 wrote:

Wonder if there are plans for a 4G microcell?  Sucks our 4G phones can't take advantage of 4G speeds with our current microcells.


I guess it all depends on how you use your phone. We have one twenty-something living at home and the other two visit on occassion. Nobody has ever complained about slow speeds or issues.

 

___________________________________________________________

3G MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Will 3G Microcell work with new Iphone 5?

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Sep 15, 2012 9:43:01 AM
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Voyager

Honestly, speed isn't much of an issue for me either at this point but I just have this thing about having limited capability.  4G (don't have good 4G service in my area)  is supposedly much quicker than 3G so I don't like having that physical limitation.

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Sep 19, 2012 12:53:01 PM
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Mentor

The phone isn't actually in anyone's hands yet, but most likely VOICE will continue to route through the 3G Microcell, and DATA will route through WIFI first, LTE second, or the 3G Microcell last, depending on availability.  To the best of my knowledge, the iPhone5 does not support Voice Over LTE (VoLTE), and in fact, neither does AT&T's network, so all voice calls will continue using UMTS/WCDMA ("3G")

 

Hope this helps!

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Sep 21, 2012 7:21:11 AM
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Contributor

The Microcell icon does not appear in the status bar of my newly delivered iphone 5.  :smileysad:

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Sep 21, 2012 8:09:42 AM
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Voyager
Came to check and report the same. I've tried several things but so far no MicroCell with my iPhone 5.

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Sep 21, 2012 8:11:44 AM
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Tutor

Same... no iphone 5 on my microcell

 

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Sep 21, 2012 8:24:50 AM
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Guru

Ouch.  I wonder if at&t or Apple will release any info about if or when an update will happen to correct what is a big problem for a lot of customers.  Or if they're even aware there is a problem.  :smileysad:

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Sep 21, 2012 8:56:35 AM
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Contributor

I received my new iphon3 5 today and I am not picking up my microcell signal.  I have restarted me phone and no luck.  All other phones still receive the signal.  Any suggestions?

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Sep 21, 2012 9:11:30 AM
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Mentor

Try disabling LTE? Obviously not ideal, but would be interesting to see if that fixes it.

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Sep 21, 2012 9:33:39 AM
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Voyager

Disabling LTE does not help.  Been on the phone with AT&T advanced support for over an hour and they are lost.  I received 3 new iPhone5's today and all of them fail to connect to our Microcell, while older devices still do.

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Sep 21, 2012 9:46:25 AM
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Voyager

Having same trouble. ATT support has no idea what I'm taking about. They say "It should just work."

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Sep 21, 2012 9:47:16 AM
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Teacher

eh...mine isn't connecting.

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Sep 21, 2012 9:50:07 AM
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Mentor

I've seen on other forums that iOS6 on iPhone 4S/4 also loses access to microcell.  Very odd.

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Sep 21, 2012 9:50:47 AM
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Tutor

Came to report the same. new iPhone 5, no microcell connectivity.

 

I literally have NO SERVICE show up in some areas of my home.

 

AT&T needs to address this IMMEDIATELY for users like us.

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Sep 21, 2012 9:56:34 AM
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Mentor

Which forums are you referring to?  They may already have a solution.  I'm in the same boat.  No joy on my iPhone 5.  But works fine on my 4s, 4 and 3GS.

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Sep 21, 2012 9:59:57 AM
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Mentor

macrumors, and, no solution.

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Sep 21, 2012 10:01:41 AM
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Voyager

The support rep I spoke with said it could be a problem specific to activitaing a iphone 5 that has the same phone number as the "primary" on the Microcell device. Sometimes de-activating and re-activating the Microcell will fix that, but he also said that that process isnt working right now either and no update on when that will be resolved.

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Sep 21, 2012 10:05:19 AM
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Tutor

I guess we sit and wait this one out... Glad they at least know users are having an issue. 

 

I'd like to urge everyone who's affected to call up AT&T and let them know about the issue. The more calls they get the bigger they'll (hopefully) realize this issue is.

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Sep 21, 2012 10:41:14 AM
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Voyager
Edited by Govnah on Sep 21, 2012 at 10:43:17 AM


+1 On the iPhone 5 and MC. This is a travesty you would think that ATT would have been proactive and tested before release. I have no signal and can't use the phone :smileysad:

 

May have to go back to my 4S if ATT can't resolve. I'm a physician and must have mobile service at home.

Re: Will 3G Microcell work with new Iphone 5?

[ Edited ]
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Sep 21, 2012 10:50:36 AM
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Voyager

I just finished chatting with an AT&T rep who shed some light on the situation:

 

Microcell outages aside, the rep asked if my iPhone number was listed as the primary account. It is. She said that since the iPhone 5 has a new SIM card, you have to delete your number from the list and change the primary account to a different number on your list (which I can't seem to figure out how to do). Then when you reregister your own phone number, it should register the new SIM and connect.

 

It sounds possible, but I can't figure out how to actually do this.

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Sep 21, 2012 11:02:35 AM
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Contributor

My iPhone 5 will not connect to my Microcell either.  I checked with ATT support but so far no feedback.  I am about to reach out to their chat support.

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