Welcome to the new AT&T Community
We've got a fresh look! Take the tour to see what's new.
Well we know that there is another phone coming out within a few days, those of us who want to order a phone quickly and who count on microcells need to know before purchasing. If the new phones are lte or some other type of protocol, then we might have to wait a while until we know. I would assume there are folks at att that might already have an idea, no harm in asking is there?
In theory they should work but I doubt serioulsy if anyone at AT&T has tested an advance copy yet. Just wait a couple of weeks or if you just have to be one of the first, then test it out for the rest of us and report back.
ACE, that is some funny stuff... I don't see why it wouldn't. We've never had any issues with our iPhones. Really, AT&T Microcells have never had ANY issues with iPhones. Beam me up Scotty, iPhone 5 full speed ahead!!
The iPhone 5 has to be 3G compatible so even though it wouldn't benefit from LTE type speeds through the Microcell, I can't see why it wouldn't work.
I'm sure if a 4G/LTE version of the Microcell is in the works, we'll never know it until such time as it's released.
In the mean time, there may be a few Microcell users out there who don't also have wifi but for most, fast wifi speeds make fast cellular data less-than-crucial.
Wonder if there are plans for a 4G microcell? Sucks our 4G phones can't take advantage of 4G speeds with our current microcells.
I guess it all depends on how you use your phone. We have one twenty-something living at home and the other two visit on occassion. Nobody has ever complained about slow speeds or issues.
Honestly, speed isn't much of an issue for me either at this point but I just have this thing about having limited capability. 4G (don't have good 4G service in my area) is supposedly much quicker than 3G so I don't like having that physical limitation.
The phone isn't actually in anyone's hands yet, but most likely VOICE will continue to route through the 3G Microcell, and DATA will route through WIFI first, LTE second, or the 3G Microcell last, depending on availability. To the best of my knowledge, the iPhone5 does not support Voice Over LTE (VoLTE), and in fact, neither does AT&T's network, so all voice calls will continue using UMTS/WCDMA ("3G")
Hope this helps!
Ouch. I wonder if at&t or Apple will release any info about if or when an update will happen to correct what is a big problem for a lot of customers. Or if they're even aware there is a problem.
I received my new iphon3 5 today and I am not picking up my microcell signal. I have restarted me phone and no luck. All other phones still receive the signal. Any suggestions?
Disabling LTE does not help. Been on the phone with AT&T advanced support for over an hour and they are lost. I received 3 new iPhone5's today and all of them fail to connect to our Microcell, while older devices still do.
Came to report the same. new iPhone 5, no microcell connectivity.
I literally have NO SERVICE show up in some areas of my home.
AT&T needs to address this IMMEDIATELY for users like us.
Which forums are you referring to? They may already have a solution. I'm in the same boat. No joy on my iPhone 5. But works fine on my 4s, 4 and 3GS.
The support rep I spoke with said it could be a problem specific to activitaing a iphone 5 that has the same phone number as the "primary" on the Microcell device. Sometimes de-activating and re-activating the Microcell will fix that, but he also said that that process isnt working right now either and no update on when that will be resolved.
I guess we sit and wait this one out... Glad they at least know users are having an issue.
I'd like to urge everyone who's affected to call up AT&T and let them know about the issue. The more calls they get the bigger they'll (hopefully) realize this issue is.
+1 On the iPhone 5 and MC. This is a travesty you would think that ATT would have been proactive and tested before release. I have no signal and can't use the phone
May have to go back to my 4S if ATT can't resolve. I'm a physician and must have mobile service at home.
I just finished chatting with an AT&T rep who shed some light on the situation:
Microcell outages aside, the rep asked if my iPhone number was listed as the primary account. It is. She said that since the iPhone 5 has a new SIM card, you have to delete your number from the list and change the primary account to a different number on your list (which I can't seem to figure out how to do). Then when you reregister your own phone number, it should register the new SIM and connect.
It sounds possible, but I can't figure out how to actually do this.
My iPhone 5 will not connect to my Microcell either. I checked with ATT support but so far no feedback. I am about to reach out to their chat support.
Sign up now to post, reply, and join the conversation.
© 2014 AT&T Intellectual Property© 2014 AT&T Intellectual Property link. This link will open a new window All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. AT&T 36USC220506