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Posted Mar 22, 2012
7:01:52 AM
When will you acknowledge / fix battery drain issue?

There are now hundreds of posts across the internet confirming that the microcell causes rapid battery drain on many phones, and the only solution is to disable cellular data on the phone.

 

When will this be addressed?  

 

 

When will you acknowledge / fix battery drain issue?

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Mar 22, 2012 7:30:39 AM
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I'm not sure I see how the base station can affect battery life on the cell side.  Do you have any real (i.e.engineering) references to this problem other than "100s of posts"?  I have almost no battery drain on the phones in the house connected to the Microcell.

 

Note that the weaker the cell signal, the more power a cell phone draws from the battery.  Check the bars of the Microcell connection to make sure you have a good connection.  It doesn't matter that it is a Microcell or real tower.  Weak signals drain the battery much faster.  Also make sure you are connected to the Microcell.  An actual, well documented problem in these forums is a sometimes delay in switching to the Microcell after you return home.

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Mar 22, 2012 9:11:57 AM
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ACE - Master

haunaben wrote:

There are now hundreds of posts across the internet confirming that the microcell causes rapid battery drain on many phones, and the only solution is to disable cellular data on the phone.

 

When will this be addressed?  

 

 


We have 3 iPhones (3S,4S) a couple of 3G Samsungs plus various other family member 3G phones that use our MicroCell. Nobody has complained about an abnormal battery drain when connected to the MicroCell.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Mar 22, 2012 2:34:13 PM
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Google "microcell battery drain".  There is a full page with scores of links to various forums, including some in these forums.  It is a well documented, widely experienced problem.  

 

It's great that some people don't have an issue.  Lots of us do and it's time for it to be fixed.

 

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Mar 22, 2012 2:40:21 PM
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Edited by haunaben on Mar 22, 2012 at 2:42:54 PM

Kimen wrote:

 

 An actual, well documented problem in these forums is a sometimes delay in switching to the Microcell after you return home.


 

 

JUST att forums, not including 10+ other sites I have found the same problem posted on:

 

http://bit.ly/GNHvpE

 

 

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Mar 24, 2012 9:18:10 AM
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Ok, glad my contract is up.  Time to go with another carrier that has a 3g voip that actually works and provides customer service beyond att fanboys.

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Mar 24, 2012 9:43:57 AM
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Bye bye.  Assuming you don't go to T-Mobile have fun with Verizon and Sprint's extremely limited CDMA/EVDO technology  

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Apr 7, 2012 8:23:15 PM
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ATT,

 

Please add my name to the long list of users of the Microcell that has experienced the battery drain problem.  I had bad reception in my house but never had a battery problem before I got the microcell.  After installing the Microcell it provided great reception but I immediately noticed my battery would drain extremely fast while I was home.  Did some research on the web and found multiple posts on different forums from others who have this issue with the ATT Microcell.  I have seen it on my Samsung Focus i917 and now with my new Nokia Lumia 900.  The work-around I have implemented is to set a Geo Reminder on my phone that reminds me when I get home to turn off my data connection. If I fail to do so, the phone won't make it through the evening before it goes dead from battery drain.  Once again, I never had the problem before I got the Microcell and noticed immediately the problem once I installed the Microcell.  I can't believe, as others have stated, that you are ignoring the overwhelming evidence to the existence of the problem.  If you are unable to reproduce the issue in your labs and need to see this in person, I live in the Dallas area and would be glad to work with someone to show them the behavior.

 

Your help in looking into this problem would be greatly appeciated.

 

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Apr 16, 2012 8:21:01 PM
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Kimen wrote:

I'm not sure I see how the base station can affect battery life on the cell side.  Do you have any real (i.e.engineering) references to this problem other than "100s of posts"?  I have almost no battery drain on the phones in the house connected to the Microcell.

 

Note that the weaker the cell signal, the more power a cell phone draws from the battery.  Check the bars of the Microcell connection to make sure you have a good connection.  It doesn't matter that it is a Microcell or real tower.  Weak signals drain the battery much faster.  Also make sure you are connected to the Microcell.  An actual, well documented problem in these forums is a sometimes delay in switching to the Microcell after you return home.


 

Yeah, this is a well documented problem on the internet.  I have 2 brand new Nokia 900's and they both die after 10 hours of stand-by, and they both have 4-5 bars at all times.

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Apr 17, 2012 3:39:16 PM
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ACE - Master
skier150 wrote

Yeah, this is a well documented problem on the internet.  I have 2 brand new Nokia 900's and they both die after 10 hours of stand-by, and they both have 4-5 bars at all times.



As I've previously stated myself, we have 3 iPhones and a couple of Samsungs (older models) and have never noticed an abnormal drain on the battery with 5 bars on our MicroCell. That's not to say the problem doesn't exist and shouldn't be fixed but anything that is a "well documented problem on the internet" needs to be taken with a grain of salt.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Apr 19, 2012 10:53:40 AM
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I have had the same battery drain issue with my iPhone 4. AT&T tech support blamed it on my battery and convinced Apple support to exchange my iPhone for no fee. I received a brand new iPhone 4 (not reconditioned) last Monday and ran it through several charge/discharge cycles first. I purposely didn't restore my backup or reload my apps and didn't enable my wifi (all of which AT&T tech support blamed in part for some of my battery issues). My phone connected to the Microcell (no small miracle since there is an AT&T recognized problem with iOS 5.0 devices that dates back to November that has no resolution date). I started at 100% battery at 6:00am and without using my phone and it being in standby most of the time, it had dropped to 78% by 8:30 am. My phone was within 10 feet of the Microcell the entire time and had 5 bars. Now tell me there is no battery drain issue with the Microcell. Maybe not with a standard cell phone but I'm guessing that there is with just about any smartphone. Yes, I'm guessing. I don't have definitive proof. All I know is that there are plenty of postings on the AT&T forums that AT&T has yet to acknowledge and their tech support people will blame it on 1) your battery, 2) your phone, 3) how you're using your phone, 4) sun spots (just kidding). One thing they won't blame it on is their Microcell. The Microcell is the poor step child of AT&T sales and support. AT&T didn't want to invest in adding capacity to their network so they convinced Cisco to build them this nifty little box that would utilize the customer's existing broadband network to expand it for them while still charging thecustomer the same monthly rates for the privilege. Problem is, the phone's got a lot smarter, faster than the Microcell could keep up. Like I said there is a recognized problem with the iPhone that has been open since November. I used to work in firmware and software development. People got fired for letting things go for a lot less time. But to AT&T, time stands still.

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May 14, 2012 4:12:18 AM
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Fyi all. I have had the same microcell battery drain UNTIL last Fri. All the sudden i noticed the microcell was in a weird state ( I assume they pushed out an upgrade) so I rebooted it and it came fine. Didnt think anything of it but now the battery drain is GONE!!!

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May 15, 2012 6:49:44 AM
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I tried power cycling my Microcell hoping that if there was new software/firmware that it would be upgraded.  After the power cycle, I continued to have the same battery drain issue on my Lumia 900.  Since ATT doesn't provide a way for the end user to find the software/firmware version the box is running, I have no way of knowing whether an upgrade actually happened.

 

I guess I am still hoping that ATT will someday fix a problem that they have yet to even admit exists.....

 

Pretty sad actually...

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Jun 22, 2012 12:07:59 PM
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I have recently purchased an at&t microcell. My Samsung Galaxy S2 battery performance immediately became an issue. Prior to purchasing the microcell, the phone could go several days without charging. With the microcell, the phone becomes completely discharged by the next morning - this always happens. I tried upgrading the phone's battery, but this had no direct impact since the new battery also discharges completely by the next morning.

 

The microcell is definitely causing the issue. It also appears to have something to do with data connectivity. I can disable this phone feature and the battery life issue goes away. However, this is counter-productive as I use the phone and pay for data connectivity.

 

Please have someone from at&t look into and resolve this issue.

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Jun 28, 2012 1:35:35 PM
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Bump.  This issue still exists, and still goes unacknowledged by AT&T.

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Jul 2, 2012 8:43:47 AM
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Double Bump.

 

I did see a little bit of improvement a couple of weeks ago.  My Nokia Lumia 900 will now last about 12-14 hrs versus running out of juice mid-day like it used to.  It still drains battery much faster than it does when I am away from home.  Since ATT refuses to put even simple functionality into the MicroCell to let end-users check what version of software/firmware it is running (another great customer service decision by ATT), I can't tell you if it was upgraded and if it was, what version is it currently running.  There are still problems that need to be improved but at least my phone doesn't die early afternoon like it used to.

 

ATT, where are you?  Care to comment?

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Aug 7, 2012 12:53:16 PM
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Triple bump.

 

I have the exact same issue as the previous poster in regards to the Galaxy S II.  About 12 hours of battery life on the microcell and about 3 days with the microcell unplugged.

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Aug 13, 2012 8:56:26 PM
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I also have the same issue (Samsung Focus i917). When I would travel and stay in a hotel, the battery lasts for 2 days (WiFi, BlueTooth, 3G Data all on, syncing 4 email accounts + live tiles). When I'm at home with the MicroCell, it wouldn't last 8 hours without requiring a charge.

So, it would seem that it isn't my battery. I cannot rule out phone firmware, but it does seem telling that many others have had the same issue.

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Jan 17, 2013 1:45:17 PM
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This is EXACTLY what we have experienced on our iPhones.  I have a brand new iPhone 5 and keep the battery alive for more than 1/2 a morning now.  My husband inherited by iPhone 4S and he is not a heavy user of the unit.  You can watch the battery drain, just sitting on a counter.

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Jan 17, 2013 2:42:46 PM
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ACE - Master
Edited by OttoPylot on Jan 17, 2013 at 2:43:06 PM

migrus wrote:

This is EXACTLY what we have experienced on our iPhones.  I have a brand new iPhone 5 and keep the battery alive for more than 1/2 a morning now.  My husband inherited by iPhone 4S and he is not a heavy user of the unit.  You can watch the battery drain, just sitting on a counter.


Which is exactly opposite of what we experience. We have an iPhone 5 (6.0.2), 4, and a 3GS. None of them exhibit the battery drain that  you have. Our phones hold charge for about a day and-a-half before they get to about 10%. But, they don't last as long as the old Samsung (wife's phone) that we have. I think a lot of it has something to do with the way iOS (and some other newer phones) keeps a lock on the MicroCell signal and how much power it uses to tnx/rcv the signal. Obviously a lot of it is use related and when we do use our phones at home, we don't stream any audio or video. Another trick we do is disable the apps that we don't use a lot or want to keep open. The only apps I keep open all of the time are Messages, Phone, Music, and Find iPhone. After a day of use, I routinely turn off all of the apps I've been using except for the ones I mention. That does help the battery life somewhat. However, battery life out of MicroCell range doens't seem to be much different.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: When will you acknowledge / fix battery drain issue?

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Jan 18, 2013 11:04:52 AM
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What's is at&t fanboy?

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Jan 18, 2013 11:59:16 AM
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ACE - Master

hydrogen3 wrote:

What's is at&t fanboy?


Don't understand your question.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Jan 18, 2013 12:00:48 PM
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The poster said "provide support out side the AT&T fanboy. Hense the question "what is at&T Fanboy"?

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Jan 18, 2013 1:39:49 PM
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ACE - Master

hydrogen3 wrote:

The poster said "provide support out side the AT&T fanboy. Hense the question "what is at&T Fanboy"?


Ahh, didn't go back that far to see the comment. I guess he meant folks like me who don't seem to have the issues that others do and try to help based on our personal experience. I guess that's what he means by "AT&T Fanboy". Personally, the only AT&T service that I have is my cell phone, and I too had some real issues a couple of years ago when I first got my MicroCell but worked thru them and figured some things out for myself. Since then, I've seen the same issues, and some new ones, crop up and figured if I could help out in anyway, I would. But I don't think that qualifies as a "fanboy". Some people desperately need reliable cell phone service in their home so if I can help in any way....... Verizon, btw, has some of the same issues and they too offer a femtocell for in-home use when coverage is spotty on their network.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Jan 26, 2013 4:03:21 PM
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I don't think there's much doubt that my iPhone 5 has a reduced battery life on the Microcell.

It's not tragic...but definite.

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Jan 26, 2013 4:17:21 PM
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ACE - Master
Edited by OttoPylot on Jan 26, 2013 at 4:18:26 PM

George Knighton wrote:
I don't think there's much doubt that my iPhone 5 has a reduced battery life on the Microcell.

It's not tragic...but definite.

There are more and more reports that battery life on the iPhone 5 in general is not quite what people had hoped for. I routinely turn off all of the apps that I'm not using to preserve battery life which does seem to help, a little. The other day I ran my iPhone until it died altogether, 0% battery. I then charged it at work with my computer which took about 3 hours to go from 0% to 100%. I used it very little during that time. So far, I've gone about 50 hours and my battery is now at 17%. However, I'm not a heavy user of my phone nor do I stream any audio/video so my useage is probably different from a lot of folks but I do leave my phone on all of the time with nothing pushed.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: When will you acknowledge / fix battery drain issue?

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Jan 28, 2013 7:44:39 PM
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I don't have any battery drain issues

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Jan 28, 2013 8:07:33 PM
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ACE - Master

mendomar012 wrote:
I don't have any battery drain issues

Conditions vary and it's nice to hear from folks who don't have an issue. Thanks :smileyhappy:

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Mar 24, 2013 11:55:33 AM
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Edited by magendim on Mar 24, 2013 at 12:00:44 PM

I had an origional Atrix that I used for ~1 year with a microcell and had no battery drain issues.  I recently switched to a Moto Razr i (not sold in the US, provided by my employer) and I now have the battery drain issue.  With a fully charged battery at bedtime, it will be down to 30-40% or less by morning.  When I'm at the office or elsewhere, I can go a full work day with regular use and it will be around 60%.  So yes, it is a real issue but seems to be dependant on the phone type or possibly how it's configured.  FYI, the Razr i is also 3G/HSPA+, same as the Atrix...

 

One other thing I noticed is that on my Atrix, the carrier showed AT&T Microcell as the service at home but this new Moto shows only AT&T whether or not I'm on the microcell (AT&T gave me a new micro sim and re-provisoned my number to work with the new Razr i).  Not sure if that has anything to do with it, but on my AT&T account my number now just shows a generic phone with no model associated with it.  

 

My wife did just get a Pantech Renue so maybe will try her phone overnight and see if that gets drained as well (she usually leaves it off at home)...

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Mar 28, 2013 6:03:14 AM
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The issue is caused by a phone that supports fast dormancy since the Microcell does not.  Because the Microcell does not, it never issues the command to the phone to go into deep sleep.  Because the phone never enters deep sleep, your battery will drain at a rate anywhere btw 8-15%/hr depending on the phone.

 

Fast dormancy works great at extending battery life when the network supports it, but when it doesn't you can kiss your battery goodbye.  AT&T's cell network fully supports fast dormancy, but the Microcell simply doesn't.  This is a major issue and AT&T just turns their back on their microcell customers and refuses to admit there's a problem. 

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