01-26-2013 07:22:47 PM - last edited on 01-28-2013 06:31:59 AM by jamileh
Have been a AT&T subscriber for some 20 years. In recent months, my in home signal has dwindled to the point of being worhtless.
I heard about this Microcell device and called customer service. Much to my surprise, they wanted $200 to fix what they broke! When I argued, they said that if I paid $19.99/month for a minimum of 3 months, I could get a rebate of $100.
So if I give them at least $60, they will rebate to me $100. When I asked the rep if that made any sense to him, he simple said "of course"!
An e mail to customer service got the same response.
Conclusion, AT&T has no interest in "old" customers. I have already been in touch with big red. They assure me that if there are connectivity problems in my home, they will send me their version of a booster for free. My contract with AT&T will soon be satisfied. They will loose this loyal customer. Shame.
<Created new post, updated subject>
01-28-2013 06:30:25 AM - edited 01-28-2013 06:32:18 AM
I'm sorry the signal in your home isn't strong.
The Microcell is a good option for people who's homes are impeding the signal but I understand not wanting to pay for it.
If you choose to consider the Microcell, here is some additional information: http://www.att.com/standalone/3gmicrocell/
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01-28-2013 08:32:00 AM
01-30-2013 12:27:33 PM
When I found out about the Microcell, I thought this might be the answer to my poor, poor, poor (did I say poor) ATT coverage in my home. So I contacted ATT and was told that there was a fee of $199 for the internet tower. I have a friend that got one (they did, IMHO, a dumb deal of pay $20/month for 3 months and then getting a $100 rebate (which means they really got a $40 rebate, which, I guess, is better than nothing)). They love the tower and now get great cell coverage in their home. I have read about ATT customers that have gotten the tower for free. When I asked (several) ATT reps, they had no idea of what I was talking about (some didn't even know about the $20 for three months program).
The long and the short is I don't want to pay $199 just to be able to get ATT coverage (I already did that with when I bought my phone that only works on ATT). Hence, my 2-year agreement is up the end of February 2013 and I will be switching to Verizon (they have a booster unit that is for free... and if it doesn't work in my home, I can return the booster unit, as well as the phone).
I've been with ATT for over 20 years.... but the $199 is apparently more important to ATT than my being an ongoing customer.
01-30-2013 01:49:57 PM
No argument there about the cost of the MicroCell. IMO, if you have documented poor coverage in your home, the MicroCell should be heavily discounted or free. AT&T did give MicroCell's out for free a long time ago but their reasoning wasn't clear at all as to who got them and why. I had to buy mine as well but at that time, it was $150 which I got for $80 after credits for no service.
If coverage in your home is better with Verizon, then that may be a viable alternative. However, if they give you a femtocell because of poor coverage in-home, they too are subject to some of the same issues that AT&Ts MicroCells are. I don't know if they "loan" you their femtocell if you have good coverage or not in your home.
01-31-2013 06:36:37 AM
I could see them charging $50 for the Microcell, but $199 is ridiculous when the other carriers give them to you for free. I was one of the lucky ones who got it for free.
01-31-2013 08:22:02 AM
02-04-2013 10:22:58 AM
02-04-2013 03:24:15 PM