10-16-2013 12:39:30 PM
The Nokia 900 problem has been documented and discussed within AT&T. I know that for sure. Unfotunately, phone support is usually the last to get current information, if they get it at all. Have you sent a pm to CustomerCare? That might help.
10-16-2013 12:43:16 PM
I sent a pm. They haven't even confirmed. AT&T won't waive the upgrade contract extension or costs for a different Nokia phone. We are going in circles. :-(
10-16-2013 12:57:20 PM
No. The Nokia testing was done at the request of the Admin that I "work" with as an ACE (I am not an AT&T employee btw). We also had a con call a couple of months back with senior MicroCell/product development folks and I mentioned the issue and all they said was that "they were looking into it".
10-16-2013 01:18:47 PM
10-16-2013 01:31:57 PM
10-16-2013 01:58:09 PM
Windows. It figures. I don't imagine that the 900 can be downgraded to 7.5? Probably not now that I think about it knowing Windows. Don't know what to tell you other than try another phone that is not running 7.8.
10-16-2013 02:16:58 PM
10-17-2013 07:37:10 AM
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10-17-2013 08:12:09 AM
10-19-2013 07:34:59 AM
I am having same connection issues with the Lumia 900 and desperately need a fix. I am a mother of 5 and I need to be able to have service in my home which I do not if I can't connect to the Microcell. I am in the middle of my contract and can't upgrade yet. My husbands HTC One connects just fine. We have tried everything!! Help!
10-19-2013 09:43:28 AM
As I've mentioned before, this seems to be a phone specific issue and not necessarily a MicroCell issue. AT&T did look into, and test various Nokia's (900, 920, and an un-released model) and could not duplicate the problem and pointed it back to the mfr. I mentioned this issue again to the Admins last week and they're going to try to get the engineers to look into it, again. So unless Nokia decides to work with AT&T I don't see a fix coming anytime soon. I'd PM CustomerCare with your issue, account information, and location. Maybe they can work something out for a replacement given your situation. I'm not saying they will but it's certainly worth a shot.
10-20-2013 10:54:29 PM
I'm having the same issue. I've had my microcell for several months now and both phones (Lumia 900 and Lumia 920) worked fine up until this week. The Lumia 920 still connects, but my Lumia 900 does not. I hope they resolve this soon, or I'll be force to look at other options/carriers.
10-21-2013 08:11:32 AM
If it's a Microsoft OS issue (which I think it is), Microsoft will have to work with AT&T to come up with a fix and quite frankly, I'm not too hopeful. I have sent a PM to the admins re-opening this issue so we'll see what MS has to say, if anything.
10-22-2013 08:56:55 AM
I've had (relatively) good success in linking Microcell (MC) to my Nokia Lumia 900 with Windows Phone 7.8. I say "relatively" because it's been on-off-on-off-on again since my last posts above, beginning July 29,2013. Since then the phone links to MC at my home address in Missouri and also at our family cabin in Wisconsin, as recently as last week. During this 3 month period MC occasionally drops out, but then relinks after a manual 5-minute power cycle of the MC and phone. Perhaps this is due to a momentary power disruption or a broadband internet disruption? Last week, at the 2nd location in Wisconsin, MC linked just fine to the Nokia Lumia 900 for two days, only to drop out for 6 days. After several discussions with the Microcell Chat Support and then Microcell Customer Support (via Skype audio), AT&T said the outage was caused by Microcell network maintenance. At first this was to be completed in 2 days, but then on a second call was delayed indefinately. My MC displayed 3 solid green LEDs (power, internet, GPS) but the bottom network LED blinked green slowly. I couldn't even deactivate/reactivate the MC in the online account maintenance page. An error warning was displayed "We're sorry, but we are experiencing a temporary system error that prevents us from retrieving your account information. " Even the AT&T Customer Support agent had trouble deactivating/reactivating. She said the Microcell network is different than the AT&T cellular network, so it may be possible to get a weak phone signal over the cell towers, but the MC cannot connect to the Microcell network. I finally returned home to Missouri and was able to deactivate/reactivate online and the Nokia Lumia 900 successfully linked to the Microcell again this morning. So, life is good. AT&T Customer Support was helpful and even offered to reimburse me for lost celluar time and my Skype call costs, which I declined. I'm just happy they were able to resolve this again.
10-22-2013 09:11:19 AM
Thanks. A positive Support experience is always nice to hear. Most of the support people really want to help but sometimes their hands are tied when it comes to getting specific information out to the customer.
10-22-2013 09:53:08 AM
I, for one, appreciate the comprehensive trouble shooting list that your posted on pages 13-14 in your recent guide on the topic. These should be posted on the top page of this community forum topic. Instead, with your permission, I'll post it here:
MicroCell Informational Document for Technical, Operational, and Troubleshooting Issues v.1.2
by Otto Pylot
Pages 13 and 14:
To summarize the troubleshooting steps:
Power cycle the MicroCell
Power cycle the router/modem
Deactivate/reactivate your account
Turn your phone off and then on to re-establish connectivity
Hard reset the MicroCell
Check cables for condition and snugness of fit
Check orientation of the MicroCell
Use an external GPS antenna if necessary
Reset network settings on your phone or have support check your network settings
Enable WiFi, disable LTE on your phone
Disable Handout for your MicroCell via the settings page
Toggle Airplane mode on and off (lame)
Check stability of your internet speeds and make sure you have sufficient speed
Check that all of the necessary ports are open all the way to the AT&T servers
Port forward the MicroCell to a static assigned IP address based on the MAC address
of the MicroCell, or place the MicroCell in the DMZ like you would a gaming device
Try different locations in your house to find the “sweet spot”
Keep the number of devices between the MicroCell and AT&T to an absolute
Adequate ventilation around the MicroCell
Condition of the ac adapter
Connect the MicroCell directly to your router or router/gateway combo with an
ethernet cable. If you are using PowerLine Adapters, bypass them if possible and see
if that improves your connection
I would only add:
If all else fails, call AT&T Customer Support to verify that their Microcell network is operational
10-22-2013 10:02:50 AM
10-23-2013 02:29:09 PM
Thanks for all the work on this. For what is it is worth, my wife's Lumia 900 just stopped connecting to our Microcell after working for a month or two.
My Lumia 1020 works perfectly as does my son's 920 on the Microcell. I'll follow your efforts and see if I can get the 900 to work, I guess it's time to upgrade hers to the 1520 (we're Nokia fans).
If I can find anyone who has made it work at Microsoft, I'll let you know.
10-23-2013 02:52:50 PM
Thanks. You might want to consider the "fix" that is apparently working for the Note 3 users after the MicroCell Service Area outage and the incompatibility issues with the newly released Note 3.
1. Turn off Nokia 900
2. De-register MC on AT&T website and log off
3. Reset the MC with the reset button in back of the MC
4. Register the MC on AT&T website
5. Wait till the registration and update finish
6. Turn on Nokia 900
There's no guarantee that this will work for the Nokia's so you'll be the first, that I know of, to try it. What you're doing is resetting the MicroCell back to it's default state (the hard reset clears all memory and settings) and then letting it go thru the Initial Activation steps as detailed in the Technical Guide so it can re-establish the network connections, macrocell location, adust its power output, and download any updates and/or tweaks. This in turn forces the Nokia to adjust it's power settings and location parameter as well. If your Nokia 900 just lost its connectivity, it might be related to the sporadic service area outages and subsequent "re-booting" of the system of the affected regions.
10-23-2013 04:02:54 PM
Otto, you are the man!
My Nokia Lumia 900 worked fine with microcell for months, and then about a week and a half ago I would hardly get service in my home and could just not connect to microcell. Today after following your latest instructions to de-register and then re-register the microcell my phone is now connected. Just to specify, I am a Nokia Lumia 900 user and my phone is running windows 7.8, and my region is southern California. Thanks again Otto!
10-23-2013 06:12:21 PM
Thanks. The fix above seems to have worked for the Note 3 folks, and being as it is basically a thorough reset/activation of the MicroCell it stands to reason that it would work for any phone that gets "confused" after network issues and/or updates. However, each phone is different and a lot of different problems can have the same symptoms so there are no guaranteed fixes. Let's hope it stays connected and trouble-free.