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Visitor

Posts: 1

Registered: ‎12-07-2011

Moving 3G MicroCell device

‎12-07-2011 09:39:21 AM

I placed the 3G MicroCell device by a window and activated it. Works great

We moved it to the back of our building with no windows. It will still be connected to the Internet.

The unit now has a flashing satellite but won't connect....

Ideas?

Does t his mean we can't use this in the back of our building?

ACE - Czar

Posts: 1,536

Kudos: 51

Solutions: 8

Registered: ‎03-20-2011

My Device: iPhone 5

Re: Moving 3G MicroCell device

‎12-07-2011 11:30:18 AM

The instructions say to place the MicroCell within 18" of a window with an open view of the sky and at least 2' from any other sort of WiFi device. It needs the GPS lock to establish location. You can buy a GPS antenna that plugs into the back of the unit (not sold by AT&T) and some have reported success with that.

For MicroCell Setup and Basic Troubleshooting, use this link.
For additional help, please send a PM to ATTCustomerCare.

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