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Visitor

Posts: 48

Registered: ‎11-29-2010

Microcell needs periodic reboot

‎02-28-2013 03:43:54 PM

We have had the Microcell for a few months. It will work great for a week or so then suddenly our phones (HTC and Iphone) both loose contact with the Mcell even if we are right next to it.

Only solution is to reboot. At no time are there are any flashing lights only nice solid green ones.

Any ideas how to make this more reliable?

ACE - Czar

Posts: 1,536

Kudos: 51

Solutions: 8

Registered: ‎03-20-2011

My Device: iPhone 5

Re: Microcell needs periodic reboot

‎02-28-2013 05:21:43 PM

On the iPhone (at least the iPhone 5) you can reset the network settings which, amont other things, adjust its transmission/receiving power. This will reset your settings so it's best to have them written down first so you can quickly and easily put them back in. I don't know about the HTC. If all of the lights on the MicroCell are solid green, then it doesn't seem to be the MicroCell. It's possible that your ISP could be performing a daily maintenance which disconnects the MicroCell briefly which re-establishes the connection to your ISP but for some reason, it drops the phones. How exactly do you have it setup, network speeds, type of service, etc?

For MicroCell Setup and Basic Troubleshooting, use this link.
For additional help, please send a PM to ATTCustomerCare.

Award for Community Excellence (A.C.E.) achiever for 2012*

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Visitor

Posts: 48

Registered: ‎11-29-2010

Re: Microcell needs periodic reboot

‎02-28-2013 05:27:08 PM

We have Uverse FTTH at 9MB. The Mcell is connected directly to the RG.

ACE - Czar

Posts: 1,536

Kudos: 51

Solutions: 8

Registered: ‎03-20-2011

My Device: iPhone 5

Re: Microcell needs periodic reboot

‎02-28-2013 06:58:16 PM

Is the MicroCell still next to a window?

For MicroCell Setup and Basic Troubleshooting, use this link.
For additional help, please send a PM to ATTCustomerCare.

Award for Community Excellence (A.C.E.) achiever for 2012*

Visitor

Posts: 48

Registered: ‎11-29-2010

Re: Microcell needs periodic reboot

‎02-28-2013 07:19:51 PM

Yes, no problem in acquiring GPS lock.

ACE - Czar

Posts: 1,536

Kudos: 51

Solutions: 8

Registered: ‎03-20-2011

My Device: iPhone 5

Re: Microcell needs periodic reboot

‎02-28-2013 09:25:10 PM

It's possible that the MicroCell is defective and if you've only had it for a few months, you may be able to get a warranty exchange, especially if it's been doing that since you got it. However, the fact that the lights always stay solid green is odd if it's defective. You can try a hard reset of the MicroCell by holding in the reset button on the back for about 30 seconds.

For MicroCell Setup and Basic Troubleshooting, use this link.
For additional help, please send a PM to ATTCustomerCare.

Award for Community Excellence (A.C.E.) achiever for 2012*

Visitor

Posts: 48

Registered: ‎11-29-2010

Re: Microcell needs periodic reboot

‎03-01-2013 07:11:57 AM

I have done the reset, lets see how things from now on.

Thanks for the help.

ACE - Czar

Posts: 1,536

Kudos: 51

Solutions: 8

Registered: ‎03-20-2011

My Device: iPhone 5

Re: Microcell needs periodic reboot

‎03-01-2013 08:19:11 AM

Ok. Let us know.

For MicroCell Setup and Basic Troubleshooting, use this link.
For additional help, please send a PM to ATTCustomerCare.

Award for Community Excellence (A.C.E.) achiever for 2012*

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