01-22-2013 01:57:07 PM - edited 01-22-2013 02:01:45 PM
FYI same problem now appearing in Raleigh/Durham area of NC. Jamileh can you help?
7127 Eliza Lane
Mebane, NC 27302
Do you have U-Verse? Apparently there is a major outage in the southern states and that may be affecting you. It's also not a good idea to post any personal information here. I can't remove your personal info so hopefully one of the mods will. For future reference, you can send personal information and any MicroCell problems by pm'ing ATTCustomerCare using the blue envelope in the upper right corner of this page.
Update: the U-Verse outage is affecting Louisiana, Kentucky, Texas, Georgia, Tennessee, Florida, and Arkansas so far and may be spotty in other states. If you don't have U-Verse, then let us know what your setup is, the light pattern on the MicroCell, is this brand new or did it just fail after working for a while, etc.
01-22-2013 02:02:52 PM
01-22-2013 02:38:44 PM
If you don't have the blue envelope in the upper right corner it may be due to the limitations of Safari on the iPhone. I too have an iPhone but have never noticed the blue envelope missing because I use my desktop to post and never need to pm ATTCustomerCare.
No need to apologize. Sometimes it's the simplest solutions that we overlook. I should have mentioned to check the cable but I assumed you already had. At least you're up and running and if you develop any other issues, you know where to come.