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ACE - Czar

Posts: 1,545

Kudos: 53

Solutions: 8

Registered: ‎03-20-2011

My Device: iPhone 5

Re: Is the MicroCell Service Down?

[ Edited ]

‎01-22-2013 01:57:07 PM - edited ‎01-22-2013 02:01:45 PM

Wolfmansnake wrote:
FYI same problem now appearing in Raleigh/Durham area of NC. Jamileh can you help?
Michael Blankenship
919-906-0110
7127 Eliza Lane
Mebane, NC 27302

Do you have U-Verse? Apparently there is a major outage in the southern states and that may be affecting you. It's also not a good idea to post any personal information here. I can't remove your personal info so hopefully one of the mods will. For future reference, you can send personal information and any MicroCell problems by pm'ing ATTCustomerCare using the blue envelope in the upper right corner of this page.

Update: the U-Verse outage is affecting Louisiana, Kentucky, Texas, Georgia, Tennessee, Florida, and Arkansas so far and may be spotty in other states. If you don't have U-Verse, then let us know what your setup is, the light pattern on the MicroCell, is this brand new or did it just fail after working for a while, etc.

For MicroCell Setup and Basic Troubleshooting, use this link.
For additional help, please send a PM to ATTCustomerCare.

Award for Community Excellence (A.C.E.) achiever for 2012*

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Visitor

Posts: 2

Registered: ‎01-22-2013

Re: Is the MicroCell Service Down?

‎01-22-2013 02:02:52 PM

Sorry about personal info, my bad. Btw I don't have a blue envelope in upper right corner?! Anyway, I resolved the problem. Someone, don't think it was me but hey, could have been, switched Ethernet cable and I didn't have connection there and that was problem. Also seems cable was actually bad too! Never would have suspected the cable. Good reason not to jump to conclusions. My fault. Sorry AT&T !! I apologize!

Posted from Apple iPhone

ACE - Czar

Posts: 1,545

Kudos: 53

Solutions: 8

Registered: ‎03-20-2011

My Device: iPhone 5

Re: Is the MicroCell Service Down?

‎01-22-2013 02:38:44 PM

If you don't have the blue envelope in the upper right corner it may be due to the limitations of Safari on the iPhone. I too have an iPhone but have never noticed the blue envelope missing because I use my desktop to post and never need to pm ATTCustomerCare.

No need to apologize. Sometimes it's the simplest solutions that we overlook. I should have mentioned to check the cable but I assumed you already had. At least you're up and running and if you develop any other issues, you know where to come.

For MicroCell Setup and Basic Troubleshooting, use this link.
For additional help, please send a PM to ATTCustomerCare.

Award for Community Excellence (A.C.E.) achiever for 2012*

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