10-14-2011 06:36:43 PM - edited 10-14-2011 06:38:51 PM
Just upgraded from an iPhone 3GS to a 4S today. Got everything transferred over to the new phone. Phone seems to work fine except:
The 4s WILL NOT connect to the Microcell. It has never connected despite only 1 bar of service on the phone.
I have tried all the tricks:
phone airplane mode on/off
power phone off/on
forced reboot of phone.
phone cellular data off
reboot of Microcell/router
The Microcell is set up with priority config with the router/computer desktop.
The Microcell is working. It picks and connects instantly to my wife's Motorolla and Samsung phones.
The Microcell worked great when purchased a year ago. At that time there was no 3G service within 30 miles of my home. It would always pick up the 3GS instantly. About 6 months ago AT&T turned on 3G in my area and the problems started. At first it was ok, but AT&T did some updates to the Microcell software and it got worse with each update. As of late, the MIcrocell would connect to the the 3GS about 20% of the time on it's on and I could force it with an airplane mode on/off most of the remainder of the time. It was still buggy even after connection though. I could go to bed with a Microcell connection and wake the next morning to no Microcell, only a 1 bar or No Service from outside.
Ideas or solutions?
10-14-2011 06:48:50 PM
Had the same issue UNTIL I restored my new iPhone 4s from the icloud.....I am glad I downloaded the new software for my 3gs two days ago and backed it up to the iCloud....I RESET all settings on the new iphone 4s, then went thru the steps again setting it up as a restored iphone from icloud....works perfectly now.....I think it is probably because when you registered your old phone with microcell, the microcell is looking not only for that phone number but the electronic serial number as well.....
hope this helps, easy fix for me....
10-15-2011 08:29:58 AM
I can't get my 4S to connect to my 3G MicroCell either. I've rebooted several times and reactivated the MicroCell but no dice. Since the signal out at my house is terrible I haven't been able to make any calls either. Finally was able to dial customer support this morning but nearly ever other call just immediately reports "Call Failed". They're looking into it for me...I'll post back if I find a solution. Cheers.
10-18-2011 08:10:04 AM
Try a Reset Network Settings on your iPhone. I was also having problems staying connected to my microcell with my 4S. Then I remembered that I had to do this in the past after an iOS update. Just remember during a reset network settings, you will lose ALL your passwords for wifi networks. This can be found on your iphone under Settings>>General>>Reset (scroll to bottom)>>Reset Network Settings.
11-05-2011 09:16:56 AM
Called ATT Technical support for the Microcell. They sent some fresh information to the microcell, we rebooted it, rebooted the iphone 4s and instantly connected
11-16-2011 08:51:46 AM
This worked perfect! Thanks! AT&T, should know about this, they were wanting to me to change settings on my modem, this saved a lot of headaches! Thank You!!!
11-17-2011 02:32:02 PM
I, too, called AT&T technical support. Here are the steps they recommended that worked for me:
1. Power down the iPhone.
2. Remove the SIM card from the side.
3. Power up the iPhone. (under network, you'll see "Searching....")
4. Slide the SIM card back into the phone.
5. The network indicator will alternate between "Searching...." and "No Service" for about 30 seconds.
6. When it indicates it's found AT&T as the network, the M-Cell tag should pop up as well.
So, we have this problem solved. I hope this helps others.
11-18-2011 05:38:48 AM
11-18-2011 06:46:27 PM
Well ever since I upgraded my iPhone 4S to iOS 5.0 it would go flaky on connection to the MicroCell. I never saw this problem with other iOS. Still the same with the new iOS 5.01.
Did the network reset noted above and will see if that fixes things.
11-22-2011 01:54:03 PM
I had trouble making MicroCell calls uing my iPhone 4S whenever my iPhone was connected to my WiFi network. The phone and MicroCell worked in beautiful harmony when WiFi was turned off. After reading the posts here I Reset Network Settings on the iPhone 4S and after was able to make MicroCell calls regardless of WiFi status. Thanks for the posts all!
12-27-2011 08:00:50 AM
I have two iPhone 4S's. One 4S worked with the microcell right out of the box. A second 4S did not.
Tried all the settings and resets suggested by dgcole, including restoring the 5.0.1 IOS. Tried swapping the SIMs between the two 4S's and the one device worked regardless of which SIM was inserted, the other did not. AT&T suggested getting a new SIM. That yielded the same result.
I finally turned on BLUETOOTH on the device that previously would not connect and microcell registration started working. It continues to work whether Bluetooth is on or off.
What Bluetooth has to do with ability to register on the microcell is not clear, but this seems to have fixed the problem on my device 4S that couldn't previously connect.
09-09-2012 10:18:50 AM
Funny, I was having the same problems (microcell, iPhone 4, iOS 5.1.1) and tried the Bluetooth trick. Had been off, turned on and suddenly I could connect to the mcell. Turned bluetooth back off and I'm still connected. No idea why, but at least it's working.
09-29-2013 07:08:27 PM
I had the same issue with my new 4s, the second call to AT&T tech support got me a girl who knew just what to do and had it connecting quickly.
09-29-2013 09:39:36 PM
There were some initial problems with the MicroCell and the iPhone 4's a couple of years ago (when these posts were made) but most of the connection issues have been resolved with iPhone firmware updates as well as AT&T making some updates to their system. What did support do to get your issue resolved? It might be a useful addition to the Technical Guide.
10-06-2013 09:50:02 AM
I would like to thank everyone for taking the time to post your comments and opinions related to this topic. This topic has been thoroughly discussed and will now be closed.