10-16-2012 04:08:29 PM - last edited on 10-16-2012 05:00:31 PM by BrettMT
I would like to take this opportunity to thank Mr. Benjamin, for his assistance in getting my microcell activated. After nine hours 37 minutes of every type of customer service representative, Benjamin took responsibility and ownership of my problem and fixed it! Thank you Benjamin! i owe you my life thank you for fixing my microcell....
And to the other 9 tech support reps, shame on all of you!
Take a lesson from Mr. Benjamin, and help your customers!!!!
[edited for privacy]
10-16-2012 11:43:50 PM
Because I live in a rural Area the specialist that inputs your longitude and latitude are using the incorrect maps. I have had the USGS rep, come to my home and provide me with the correct coordinates. I have tried to convey this information to microcell tech support with the to avail.
After 20 years as an AT&T customer I have spent in excess of $77,221.56 you would think as a customer I would get some sort of help and/or service with this issue.
I'll try again tomorrow....
God help me!
Thanks AT&T !
10-17-2012 07:35:36 AM
10-17-2012 08:41:29 AM
10-18-2012 03:30:54 PM
10-18-2012 03:42:34 PM
As God is my witness I swear before Christ I have been working on getting my microcell activated since Sunday morning I have now spent four days 57 hours on the telephone and computer with 21 different agents all the way to the BDS desk as well as the ARS tier two desk and I still have no microcell service I don't know what to do nobody can help me!!!!
10-18-2012 06:30:32 PM
It sounds like your rural address is not AT&T's database which is problematic. The customer service reps are not capable of modifying the database so it takes time ( sometimes too much time). I'll see if I can find the ATTCustomer Service link which is supposed to be the new way to report issues if you can't get them resolved here.
10-19-2012 11:43:31 AM
I'm sorry you're having trouble with your microcell.
Will you please send a private message to ATTCustomerCare with your name, account number, email address, phone number and the best time to contact you? They will contact you directly to help sort this out.
To send a private message, you can either click on the link in this message or click on the little blue envelope in the upper right hand corner, click "compose new message" and type ATTCustomerCare in the "Send To" field.
As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages. If you have an account related issue, please send a private message to ATTCustomerCare.
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10-19-2012 01:48:46 PM
Then you may tell your supervisor, after 20 years with AT&T, to Cingular and back to AT&T, I am going to VERIZON !!!
What a shame, your spending time playing blog police instead of getting my problems resolved!
Way to go AT&T !!!!!
Thanks for wasting 6 days and 73 hours, 41 minuets of my life on the phone!
AND IT STILL ISN'T FIXED!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
What comes around, goes around...
Best of luck
10-19-2012 02:12:10 PM
Trego_dave: I understand your frustration (been there) but I think your blog police comment was a bit out of line. Message ATTCustomerCare as suggested and see if they can get you up and running.