04-23-2013 12:51:44 PM
Hey Guys! I'm desperate for help. I just moved to a new apt and it has poor ATT coverage. I figured I'd try to increase signal with a microcell. However, after set-up, I am unable to get it to activate. I've spent hours trying to trouble shoot this to no avail.
The online progress web-page the account is stuck on "activation pending" and still says "Powering up"
Microcell after 90 minutes: Solid power light, blinking Ethernet light, Solid GPS light, Blinking Computer light, Blinking 3G Light.
My set up:
Internet: Comcast High Speed Cable Internet
Cable Modem: Arris 702G modem
Router: Netgear N900 (WNDR4500)
Current connection schema: Modem --> Router --> Microcell
Here's what I've tried so far with no improvement.
1) Placement: repositioned microcell near window
2) Check wires: Multiple ethernet cables used. None are crossover cables. All work connected from router to other devices
3) Router adjustments: I have adjusted MTU size to 1492, created a static IP address for MC, disabled NAT, turned on port forwarding for ports 123, 450, 500, 4500
4) Check for Port Blocking: Called comcast. They do not block any of the needed ports
5) Uncompatible modem: Already changed cable modem from a Ubee Cable modem (which may interfere with MC accoriding to comcast) to a Arris Cable modem
Has anyone else encountered this problem? Can any one provide any help?
Thanks in advance!
04-23-2013 01:31:07 PM
Blinking computer light. You shoud be connecting it to the ethernet port on the back of the MicroCell, not the computer port if you are going: modem -> router -> MicroCell. The ethernet light should be solid as well. The MicroCell also needs to be within 18" of a window with an unobstructed view of the sky, unless you are using an extended antenna. Change the connection, reboot, and see what happens.
04-23-2013 01:47:14 PM
Thank you for replyiing!
However, the ethernet cable from the router to the MC is connected in the ethernet port. The computer port is vacant. The ethernet light is not solid but is blinking, which is my cause for concern. The MC is positioned within 18" of window with unobstructed view of the sky.
Again, details are listed in my original post. Please let me know if you think you need any additional information to help me!
04-23-2013 02:00:02 PM
You had mentioned that the computer light was blinking which indicated, at least to me, that something was plugged into that port on the MicroCell. If you are not using that port, it should not be lit at all. A blinking ethernet light indicates no connection to your router. You can power everything off and then do a priority connection: modem -> MicroCell (ethernet port). You can also connect the router if you want, modem -> MicroCell -> router, but let's not. Just keep it simple. That connection removes the router altogether in case it's a config issue in the router. Power up and see what happens. If the priority connection works, then it's something in router. If it doesn't, then try a hard reset by holding in the reset button on the back of the MicroCell for 30 seconds and see what happens. If that still doesn't work, then it may be the MicroCell (a blinking Computer light on the MicroCell when nothing is connected to that port is troubling). Where did you get the MicroCell?