11-19-2012 10:07:36 PM
Like some of the others before me, I am having an activation pending problem. I am more frustrated with AT&T technical support than the Microcell itself not working. They don't seem to listen to what I tell them or understand what I write. I have two Microcells. One at home and one at work. The one at work has worked flawlessly for months. The one at home has never worked. I have done any and everything I have been asked to do. Plus, I have swapped out the one at work for the one at home and the problem follows the home microcell. My IT even made sure the home microcell's MAC address was mapped correctly replacing the work MAC address. The problem followed the home microcell. When I swapped it back, the work microcell worked flawlessly again. I don't know how many times I've been asked to reboot the modem, router and the microcell. I've been asked to reregister the microcell three times. The last time I was asked to reregister it under a different phone number in my stable of phones. Nothing works. I am tired and frustrated with five days of this, but I've read where others have endured much longer, so I am preparing for the worst. I will update as I get additional information.
11-20-2012 08:39:12 AM
If I understand this correctly, it's not the home or work connection, it's the physical MicroCell at home that has the problem, correct? Your "work" MicroCell works whether it's at home or at work. If both MicroCells are under one account then it may be a locational issue. Same phone number, same account, two different GPS locations. When you say the home MicroCell doesn't work, what exactly is happening? GPS light blinking, 3G light blinking (red or green), etc.
11-20-2012 10:53:59 AM
Otto - I'll address your message in order of how your wrote it:
If I understand this correctly, it's not the home or work connection, it's the physical MicroCell at home that has the problem, correct?
All I know is that it's not the work connection and that it is possibly the Microcell. I can't say that it's not the home connection, because the "home" microcell has never worked there. I brought my "home" microcell to work and tested it by putting it in the place of my "work" microcell. It did not work there, either. When I put my "work" microcell back into position, it worked just fine. My IT guy changed the firewall configuration to allow "home" and then back to "work" microcells. The problem followed the home microcell.
Your "work" MicroCell works whether it's at home or at work.
I only know it works at work; I have not tried it at home. I hesitate to try it at home only because I'd hate to jinx anything.
If both MicroCells are under one account then it may be a locational issue. Same phone number, same account, two different GPS locations.
I have three phone numbers under my account. I can't make a separate log in for each phone number as they are all tied to the same account. I did use a different phone number when I registered the account (not the one I used for my work number), but that made no difference.
When you say the home MicroCell doesn't work, what exactly is happening? GPS light blinking, 3G light blinking (red or green), etc.
The "home" microcell 3G light is blinking green. I do not have a computer hooked to the microcell, so it's off. The others are solid green. The GPS light is solid green, but a technician told me that he couldn't detect a GPS lock. So that makes me think the microcell has some issue.
Thanks for the response.
11-20-2012 01:42:39 PM - edited 11-20-2012 01:44:03 PM
Hmm, there is no configurational settings that can be made to the MicroCell. It is a totally closed system so any changes to it are external, done at the router end so that your router can identify the MicroCell on the network and pass traffic.
My guess is that the Activation is getting confused becuase it's registered the work MicroCell based on the account owner's phone number, address, and GPS location. At home, the GPS locks on but the physical location of the MicroCell doesn't match what's already in the Activation database (work), so Activation at that location is pending until the disparity gets resolved. I know you can move a MicroCell from location to location and just re-register it's location as long as the account information stays the same (moving your MicroCell from your home to your vacation home for example), but having two separate MicroCells in two separate physical locations on a single account is probably messing things up. Registration is also tied to the s/n of the MicroCell and possible it's MAC address. So, if your account is tied to the s/n and MAC address of your work MicroCell, and then you try to activate the home MicroCell without changing any of the information, the home MicroCell won't work with your existing account.
The only phone number on the account that matters is the first phone number which would be tied to the owner (cell phone number) of the account. The other phones numbers are just other AT&T phone numbers that you are allowing access to your MicroCell, whether they are on your account or not. Keep in mind that only AT&T phone numbers will work with the MicroCell.
Bottom line, it appears that you are trying to activate two different MicroCells (s/n and possibly MAC addresses) onto a single account which is already setup for your work. I don't think this is possible but you may want to pm (the blue envelope in the upper corner of the page) ATTCustomeCare, detail exactly what you are trying to do and have done, and see if there is a way to have two MicroCells, in two different locations, tied to the same account.
11-20-2012 03:24:54 PM
I think I can test your hypothosis. I have a friend who will try setting it up under his phone number (he's on AT&T, too) at my house. Now that would mean he would not be able to have a microcell, but I suppose we can cross that bridge later.
Thanks for your help.
11-20-2012 05:42:47 PM
It may not work if he tries to use his address at your location because part of the GPS sync is matching the account holder's information with the correct GPS coordinates (based on billing address, etc). I take it that he doesn't use a MicroCell.
11-20-2012 07:44:54 PM
11-20-2012 09:45:20 PM