Contributor
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1 Message
AT&T microcell visual voicemail problems
I've been using my AT&T micro cell for three years and for the last month it just stopped letting visual voicemail through. When I leave and get in regular coverage area it will then chime all the messages. HELP, please!
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OttoPylot
ACE - Expert
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24.2K Messages
9 years ago
We need details on your setup. Do you keep WiFi enabled on your phone(s) all of the time? Any updates, that you are aware of, to your setup, phones, etc?
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Avedis53
Professor
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2.2K Messages
9 years ago
Specifically, answer these questions as completely as you can:
MicroCell™ TroubleShooting Questions:
Have you read the Tech Guide first? 3G MicroCell Technical Guide by Otto Pylot
Do you have an active postpaid AT&T mobile account?
Is your MicroCell white or black?
Who is your ISP and is your service ADSL, cable, wireless or satellite?
What are your suscribed download and upload speeds as stated by your ISP?
Have you tested your internet speeds ( http://www.speedtest.net/ )? Please run the test and post your latency, download and upload speeds.
Have you tested your connection for VoIP quality ( http://www.voipqualitytest.com/ )? Please run the test and post the results that are listed under the "Advanced" tab.
Are you using the basic connection (modem -> router -> MicroCell) or the alternate connection (modem -> MicroCell -> router)? The alternate connection is not possible with the black (DPH-154) MicroCell.
Are all of the cables firmly in place?
Do you have a combined modem/router (gateway) or a separate modem and router? What are the makes and model numbers for your equipment?
Have you met the minimum requirements for router settings as outlined in the Tech Guide?
What other equipment (access points, switches, computers, WiFi components, gaming consoles, etc.) do you have connected to your network?
What does the light pattern look like on the MicroCell (power, ethernet, GPS, and 3G)? Are they all a solid green or is any of them blinking green or red, and if so, which one?
Have you done a hard reset of the MicroCell? See the Tech Guide for instructions.
Have you deactivated and reactivated your Mcell using AT&T's MicroCell website?
Does the ac adapter feel warmer than the top of the MicroCell where the vents are?
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