07-05-2010 04:39:45 PM
I have an issue where if my Qwest DSL line drops for a minute or so, the 3G microcell then has to be rebooted to regain a signal.
Is there a cure for this?
07-12-2010 03:25:23 PM
No it has not been fixed. I have had QWEST out three times. They have cut out all bridge taps on my line and shortened the dsl tun to 4000'. They have replaced the the Network interface at my house. They have moved me to a new port on the DSLAM. I still end up with retrains about every two hours.
Qwest left me with the number for their local manager. He will get a call tomorrow if this continues. But in an effort to rule out everthing, I have turned off the 3G microcell.
The errors are incoming to my house.........but I want to make sure the microcell is not in the equation. So I am watching over the next 12 hours to see what I get.
The qwest forum is MORE responsive than atts. Ill let you know what happens.
IT WOULD BE NICE IF ATT SUPPORT MONITORED THIS FORUM.-
07-26-2010 10:00:12 PM
I can tell all of you that the connectivity issues you are having with your MicroCell and the Actiontec Q1000 are not able to be fixed at this time. I know because I have been dealing with this very issue from the day I purchased a MicroCell from our local AT&T store here in Denver (CO) at the beginning of June (2010). I won't bore all of you with what I have been through in an attempt to get this issue resolved (including placing the Q1000 into bridge mode and using an additional wireless router as has been mentioned online in various tips and tricks and as a possible solution by AT&T itself). You would be wasting your time going through the various steps to figure it out...either on your own or with a Qwest and / or AT&T tech support person.
The good news is that AT&T is aware of this issue and supposedly is working on it. I have been told by a Qwest representative (who has been nice enough to continue to update and communicate with me) that there was a meeting between AT&T, Qwest and Actiontec (the modem manufacturer) which took place on June 25th. I have not heard the outcome of the meeting, other than to say that hopefully a needed firmware update to the Q1000 (and possibly other VDSL2 modems) will come as a result. VDSL2 (Very High Speed Digital Subscriber Line 2) is the newest standard of DSL broadband wireline communications right now. This means that these modems communicate differently than non VDSL2 modems. I can only speak from my experience with Qwest, but it is possible that people with other ISPs may experience the same problem, especially if they are using the Q1000 or other VDSL2 modem. I am told that the older modems have not had this issue with the MicroCell. It appears that the firmware of the Q1000 was not tested to see if it would work with the MicroCell, and vice versa. You may have a VDSL2 modem made by another manufacturer which may work with the MicroCell, or not.
It is not uncommon, especially with the rate of change that it is taking place within the world of electronics and computing, for these types of things to happen. Personally, I feel the frustration of not having something work right out of the box was amplified by the fact that I would not have had to purchase a MicroCell in the first place should I had better cell phone signal reception. It is hard for some customers to accept the fact that they have to pay for better service that they should already be getting in the first place. We have to remember that cell phones use radio waves, which causes weak reception in buildings with thick walls (I live in a brick home), or in underground areas, such as tunnels and subway stations. Also, if you live in an area not fully overlapped between two towers (as I do) you are S.O.L. and will experience more dropped calls. Thus, the reasoning for needing a femtocell (MicroCell).
In the meantime I will wait for the fix because I have a special needs person who lives in a basement apartment (which has little to no cell phone signal at all) of my home and their cell phone is their only lifeline to the world. I would agree with other posters that AT&T has done a terrible job of communicating this problem to their customers and to the retail stores which sell the device. When I asked one of the managers at the local AT&T store (where I purchased the MicroCell) if they had heard of my problem, he had no clue. That is a problem for consumers but apparently not for AT&T. In AT&T's defense, this product is still in test mode, so if you are in a test market (as I am) consider yourself a guinea pig for AT&T. I'm sure it is difficult to determine when rolling out a new device whether or not it will work with anything it is connected too. That's where we, the consumer comes in. I'd at least like some sort of compensation for my troubles, but I doubt that will happen. I will be happy to post any info I receive, should it come quickly (even if it is AT&T's job).
08-02-2010 11:48:15 AM
After contacting Qwest and confirming the process of setting up transparent bridging on my Actiontec Q1000, I input my Qwest PPPoE user name and password on my Linksys WRT54G2 router and reset my MicroCell. Since then, I have had uninterrupted MicroCell service (something I have not seen for some time...).
I can't guarantee it will work for everyone, but the AT&T 3G MicroCell Troubleshooting Guide instructions for the Q1000 & additional router worked for me. I'll repost should I encounter future trouble.
08-02-2010 11:59:56 AM
I too had my MicroCell set up exactly the same way, with the same type of wireless router (Linksys WRT54G) It worked for me for about two or three days and then stopped, requiring me to cycle the power off and then back on with both devices (the Linksys and the Q1000). Again, this would work for only two more days and then would stop. After doing this three or four times, it stopped working altogether, even with the power cycling. Good luck to you!
08-02-2010 02:14:03 PM
I, too, have an Actiontec Q1000 through Qwest and 3g Microcell and am having the same issues. I have not tried the transparent bridge thing yet because I don't really want to go out and buy another router when the one I have works just fine (aside from the Microcell incompatibility). Qwest was no help when I called tech support stating that they don't support the Microcell and couldn't help with the problem (despite the AT&T Microcell troubleshooting guide suggesting to call Qwest and have them help re-configure the router).
Hopefully the problem gets solved quickly through a firmware update. Please post back if you find any new information.
08-17-2010 12:39:47 PM
I had the same problem. Quest came out and installed their Q100 (non-wireless) modem, then we used a Linksys E2000 wireless router. I had my AT&T MicroCell up and going within a few minutes. Qwest was willing to refund my money ($69.00) for the Q1000 and pay the difference for what I spent on the Linksys (was $79.99, Best Buy price-matched a price I found online). I now have the same internet capabilities and a working cell phone! Hope this is helpful and I will re-post if I drop MicroCell service for any reason
I have an issue where if my Qwest DSL line drops for a minute or so, the 3G microcell then has to be rebooted to regain a signal.
Is there a cure for this?
08-17-2010 08:36:37 PM
Thanks for your detailed post. Much better than any report i have gotten from att upper level techs who have been absolutely worthless. they were unaware of any problems with qwest actiontech dsl routers. Unbelievable. let's try resetting the device is about all they can say.
Please let me know when you've found a reliable solution. I'm in central denver, on 3rd floor of building which should have excellent reception. instead i have wasted 10 plus hours dealing with this, and still have no signal. returned microcell per there advise for new one, and screwing with different configs for last month with no success. I shouldn't even have to be dealing with this since i pay over 100/mo for my service.
10-04-2010 06:48:58 PM
I too, was able to (finally) configure the Micro Cell to work with the Netgear WNDR3700 RangeMax router. If you have a Q1000 modem you will need to get some type of gigabit ethernet router, otherwise it won't be capable of handling the high speed data of the Q1000. I elected to purchase the Netgear WNDR3700 because this device was specifically mentioned by AT&T in the an apparently recent update of their troubleshooting guide which can be found here: http://www.wireless.att.com/media/en_US/swf/3Gmicr
12-12-2010 01:23:12 AM - edited 12-12-2010 01:26:10 AM
"Quest came out and installed their Q100 (non-wireless) modem, then we used a Linksys E2000 wireless router."
I am wondering if the non-wireless Q100 needs to be set to transparent bridging mode as well, or if it simply doesn't have the problem with the MicroCell? If that's the case, I'm going to do exactly what you did!
I have the same problem with the Q1000 and the MicroCell. I set the Q1000 to transparent bridging mode and ran that through another router, and it more or less works. I need to power cycle the MicroCell every few days, but that's better than not working at all.
I would love to get that Q1000 out of my house. The wireless on that thing is terrible. I have the fastest possible Qwest DSL service in my area (40/5), and when plugged into the Q1000, I get those speeds, over wireless, even sitting next to the modem I am lucky to get 15/5. Tested with two computers, so I know it's the modem.
12-24-2010 10:13:40 AM - edited 12-24-2010 10:15:28 AM
I have since switched out my Q1000 for a Q100 and purchased a Netgear WNDR3700 (best reviewed wireless router I could find - on sale for $149). I placed the Q100 in transparent bridging mode and use the Netgear for PPPoE authentication to the Qwest ISP. Since the replacement (about a week now) the MicroCell hasn't dropped even once. I am also now getting the full 40/5 I am paying for. Even through wireless 20+ feet away I am getting 38-39/4-5. This confirms, as I expected, the Q1000 is a piece of !*#!*#!. I also verified I had the most current firmware on the Q1000. If you want the most out of your MicroCell and your Qwest connection, definitely get the Q100 and spend the extra $ on a quality wireless router, such as the Netgear or the the Cisco E2000 (not as well reviewed as the Netgear) but I'm sure still better than the Q1000 piece of junk.
01-04-2011 10:14:46 AM - edited 01-04-2011 10:16:57 AM
I also had to put my q1000 on a router. unfortunately they both shared the same lan Ip (192.168.0.1), so I changed the q1000 to a different ip like 10.0.0.1. I gave DMZ host to the 3g microcell with it hardlined into the extending router. That seemed to work fine after setting up the physical connection and disconnecting/activating the serial number.
02-05-2011 10:05:23 AM
Well it's February and the issue with the Q1000 and Microcell has still not been fixed. I was so excited to fix my coverage issues with ATT here at home, but to find out they don't work together is very discouraging. I would be willing to try the "Bridge" solution, but I don't think it's fair that I should purchase a new router and waste countless hours trying to rig together a network solution for the microcell. With ATT giving these things out to a large majority of customers, I would hope they would have this issue fixed by now. (These microcells have been available for about 1 year). I would really appreciate if ATT would at least say if they are working on the problem or not. If not, then I will return their microcell as it's useless to me. I do understand that the solution may require help from actiontech or Qwest, but it's ATT's device. They should take ownership in ensuring that it works with most devices. Just saying..
02-07-2011 07:16:08 PM
Ok. I dusted off my WRT54G2 V1.0 router and did the "Transparent bridge" suggestion. It worked and the microcell seems to be working well with my I-phone. No problems with dropped calls or reception issues so far. I contacted action tech, the makers of the Q1000. Their response is listed here:
Both Qwest and Actiontec are aware of the issue and it is currently under review. A positive resolution will be included in the next firmware release.
Qwest will be the point of contact for a release date.
Actiontec Support Team
I was a bit premature in blaming ATT for this issue as this is not their DSL modem / router. People who bundle with Qwest use verizon anyway and qwest probably does not want ATT using their internet service. I am actually happier using my older WRT54G2 router for my extensive network needs. The bridge solution is working fine without any speed issues to the rest of my network.
ATT - Thank you for the free microcell. I appreciate the gesture and hope it will address some of the weak signal spots in my house.
04-25-2011 07:37:24 PM
I was able to configure the Micro Cell to work with the Netgear WNDR3700 router. If you have a Q1000 modem you will need to get some type of gigabit ethernet router, otherwise it won't be capable of handling the high speed data of the Q1000. I elected to purchase the Netgear WNDR3700 because this device was specifically mentioned by AT&T in the an apparently recent update of their troubleshooting guide which can be found here: http://www.wireless.att.com/media/en_US/swf/3Gmicr
I had confirmed with all three companies (AT&T/QWEST/ACTIONTEC) that the issue was indeed a known issue and MAY only be corrected with a firmware release from Qwest (sometime August/September 2011).
I chose to follow the document (link above) provided by AT&T, I purchased the Netgear router WNDR3700 v2 (awesome unit). Followeds the configuration/setup in the doc links and I have not had any drop in signal since! The added cost of purchasing and installing more hardware, to get my existing Microcell to work now that I switched from Cable Broadband to the Qwest highspeed 40/5, did not make me happy. However, I am very satisfied with the new speed and network options that came with the new Netgear router as well as my great cell access from the Microcell.
Good luck all. When you are tired of waiting for someone else to fix the problem...do it yourself =)
08-28-2011 06:53:56 PM - edited 08-28-2011 07:32:39 PM
Yesterday I upgraded my dsl service with Century Link aka Qwest . I was told that my only option for a vdsl modem from Century Link was the Actiontec Q1000 since the Q100 is no longer available (which was a waste of money since I already have an Apple Time Capsule and did not really need the wifi feature of the Q1000). After switching to the Q1000, I started having problems similar to those discussed in this thread. One minute the 3G connection bars would be blinking and the next they would hold solid. This had not been a problem with my slower dsl service using the Actiontec gt701 modem (which does not support vdsl). I called AT&T support and was told that on their end it looked as if the Microcell was moving around - i.e. one minute it was supplying the correct GPS coordinates and the next the GPS coordinates were out of tolerance. They suggested I deactivate my Microcell and then go through the activation process again (which took 90 minutes). I was still getting the blinking connection bars alternating with non-blinking connection bars. I was about to call AT&T back when I found this thread. I did not want to try transparent bridging since I have not yet been given the isp password for my new phone line (it came pre-installed on the modem). But in thinking about the problem as described in the thread, I noted that I had plugged the microcell directly into the modem rather than into the Apple Time Capsule, which was also plugged into the modem. The older modem had only one ethernet port and I had chosen to plug the Time Capsule directly into the modem and the Microcell into the Time Capule. In any case I changed the configuration for the new modem to having the Time Capsule plugged into the modem and the Microcell into the Time Capsule. This was about 2 hours ago and I have seen no blinking lights on the MicroCell. Hopefully this will hold up over more time. Note: my Time Capsule is set up to use DHCP to get an IP address from the modem and then hand out internal IP addresses to devices on the wifi network (and it appears that the Microcell is getting an IP address from the Time Capsule not the modem). The modem I have definitely says Q1000 not Q1000z. I have NAT enabled on both the Q1000 and the Time Capsule. And it's still working.
10-21-2011 11:42:09 AM
The set up I described on 8-28-11 worked for 6 weeks or so but is not reliably working as of the last week or so. My Microcell alternates between solid bars and blinking bars every few minutes . I have tried with NAT enabled and disabled on the Time Capsule. I have tried with Microcell directly connected to Q1000 and connected to Time Capsule. Same result. According to AT&T tech support page the only viable options are to use Transparent Bridging mode on the Q1000 (which my ISP does not support) or to get a firmware upgrade for the Q1000 (which does not exist). According to my ISP, Century Link only provides the Q1000 not the Q1000z. I feel like I am in the twilight zone between Century Link, AT&T and my ISP.
10-21-2011 03:46:07 PM
With all the troubles of using the Microcell, I wonder if anyone every tried cell signal repeaters like zBoost, or the ones made by Wilson Electronics? Signal repeaters appear to be straightforward compared to routers, bridges, AP's, and Microcells.
10-26-2011 10:41:52 PM
October 2011 and I too am having this problem. Not much to add as everyone has stated the problem and possible solutions so well. I will call Century Link and ask if there is a firmware upgrade for the Q1000. I bought my Q1000 at the Park Meadows Mall (Lone Tree/Denver) kiosk by the Apple Store.
Overal I have no complaints with the Century Link internet service. My turn up did require a field tech to remove bridge taps and a few other magical things. I have the highest speed I can get (7M) in my area. So much better than 1.5M.
11-06-2011 08:45:41 AM
A fairly cheap and easy solution for Apple users.
Thanks to all who have posted here. I had the same problems as have been documented here. After reading these threads, I plugged my MicroCell into an Apple Airport Express that I already had set up in another room to stream music from my computer to my stereo system. Basically this is a small cube that picks up existing wifi signal and retransmits it. the unit includes an audio out jack and an ethernet port. It can also be used as a wireless router. No special set up was required since my Airport Express was already operating. Since then I have had perfect service (knock on wood).
The bad news is this requires buying a new gizmo, for those who do not already have one. They were around $100 last I checked. The good news is that no significant set up is required. Plug it into a nearby power outlet, your mac will find the Airport Express on its own, and almost all of the setup is automatic. About a three minute process.
11-09-2011 01:24:50 PM
Ok. The AirPort Express did not turn out to be a complete fix. Worked for a couple of days before reverting to the same old problems. Just upgraded my Q1000 firmware with Qwest and so far so good. Will report back if there are still problems.
11-10-2011 10:28:11 AM - edited 11-10-2011 10:31:47 AM
There was a DSL outage in my area on Saturday morning (five days ago), which coincided with a power outage a few blocks away, presumably covering the location of the nearest Century Link server. Since DSL service restarted a few hours later, my Microcell connection has been rock solid. I looked and my firmware on the Q1000 is the same as before. Perhaps Century Link upgraded software on the server and it took a reboot to implement it? I am therefore happy for the moment. I was seriously considering switching to Verizon when the Microcell started to behave itself. Dec 2 is the magic date on which I can upgrade without penalty to iPhone 4S. If Microcell holds out until then, I will more than likely stick with AT&T. Note: I currently have the Microcell directly plugged into a Q1000 port (eth1) while everything else in my house uses wifi and connects via an Apple Time Capsule, which is plugged into a second port on the Q1000 (eth2).
03-03-2012 08:23:32 AM
I updraded also last week to version QAQ002-31.20L.4 and all has been good. Removed my switches and now running Q1000 direct. No probelms with microcell.
Another surprising bonus was my download speed jumped from about 3.6 Mbps to about 6.5 Mbps. Highly recommend this firmware update to any Qwest users.
Thanks for all who helped!
07-19-2012 02:23:39 PM
Has there been any progress with Centurylink (formerly Qwest) regarding the compatability of the AT&T MicroCell and the Actiontec Q1000 modem since this post was originally posted?
I have been succesfully using the Q1000 in conjunction with a NetGear Router to make the system work, but have been having trouble with the Router lateley. Because of an unrelated issue, i will be recieving a new Q1000 in the next nay or two so i wonder if there have been any updates to firmware that deal with this issue.
thank you in advance.