01-18-2013 12:58:33 PM
I recently switched from AT&T DSL where I was using a Cisco (Linksys) X2000 gateway to AT&T UVerse where I am now using the Motorola NVG510 gateway. The switch was easy for all my Internet devices except for my 3G Microcell. Prior to the switch, it worked fine. Now, it won't stay connected to AT&T and is going back and forth between the 3G light being steady lit and flashing. I tried unregistering and reregistering the Microcell but that doesn't seem to have helped. I read where I needed to turn on Port Forwarding to the device where I also have it set to assume the external IP of the gateway. That doesn't seem to have helped. Any other settings I need to change? AT&T support for both Wireless and UVerse were of no help.
01-18-2013 02:01:57 PM
marktroy wrote:
I recently switched from AT&T DSL where I was using a Cisco (Linksys) X2000 gateway to AT&T UVerse where I am now using the Motorola NVG510 gateway. The switch was easy for all my Internet devices except for my 3G Microcell. Prior to the switch, it worked fine. Now, it won't stay connected to AT&T and is going back and forth between the 3G light being steady lit and flashing. I tried unregistering and reregistering the Microcell but that doesn't seem to have helped. I read where I needed to turn on Port Forwarding to the device where I also have it set to assume the external IP of the gateway. That doesn't seem to have helped. Any other settings I need to change? AT&T support for both Wireless and UVerse were of no help.
See if this helps: http://www.wireless.att.com/media/en_US/swf/3Gmicr
You also may want to try a hard reset (holding in the reset button on the back of the MicroCell for about 30 seconds). The U-Verse folks don't know anything about the MicroCell so I'm going to try and get some sort of basic FAQ setup on their support forum for the MicroCell. In the meantime, this is probably the best place to go to. In the mean time you may want to send a PM to ATTCustomerCare using the blue envelope in the upper right side of this page with your issue, equipment setup, what you have done, and account info. They are there from 8-5, M-F, CST. That is supposed to assign one individual to your case.
For reference, if the 3G light is blinking green and all other lights are solid green (with the exception of the computer light if you are using that port), that means the connection to AT&T has been lost for what ever reason and it may require some configuration on AT&T's side or in your router. If the 3G light is blinking red, that's an update that caused the MicroCell to improperly reset itself and it thinks there is a hardware failure. Is the Motorola a gateway/router or do you have a separate router? The reason I ask is if you are using a gateway in conjunction with a router, you may have a "double NAT" going on in which case the MicroCell won't work at all or will be very sporadic. The MicroCell needs it's own DHCP assigned IP address, just like any other device on your LAN, and not the address of the gateway. I port forward mine to its own DHCP assigned static IP address based on the MicroCell's MAC address so that it always uses the same IP address after reboots or power outages.
For MicroCell Setup and Basic Troubleshooting, use this link.
For additional help, please send a PM to ATTCustomerCare.
01-21-2013 06:28:49 AM
Great suggestions, Otto. Thanks.
marktroy - please let us know how you end up. If you need extra help, please send a private message to ATTCustomerCare with your name, account number, email address, phone number and the best time to contact you; as Otto also suggested.
To send a private message, you can either click on the link in this message or click on the little blue envelope in the upper right hand corner, click "compose new message" and type ATTCustomerCare in the "Send To" field.
